ITSM and UEM. Unified.
Deliver better IT service outcomes with seamlessly integrated IT service management and unified endpoint management solutions that drive efficiency and produce a better IT experience for everyone.
Streamline IT operations with unified management
Better support through unified management
Seamlessly integrated ticketing, documentation, remote access, and endpoint management enable faster, more efficient support across end-users and devices.
See and support any user, anywhere
Built for today’s hybrid and distributed teams, NinjaOne makes it easy to get complete visibility into any endpoint and support any end-user anywhere in the world, even on the go – no VPN required.
Drive efficiency through automation
Automate time consuming and repetitive tasks commonly encountered in device management, ticketing, and documentation workflows to free up your agents for more strategic work.
Deliver a premium user and endpoint management experience thanks to seamlessly integrated ITSM and UEM
ITSM |
ITSM + UEM |
UEM |
|---|---|---|
Problem & Incident ManagementAccept, prioritize, route, and respond to tickets quickly to meet SLAs, ensuring both agent and end-users are more productive. |
Resolve issues without leaving the ticketRemediate endpoint issues without ever leaving the ticket with on-ticket actions like remote access, script deployment, software installation, and rebooting. |
Centrally manage any deviceMonitor, manage, and secure any endpoint, anywhere in the world centrally and remotely – no VPN or expensive infrastructure required. |
Workflow automationEnhance efficiency with customizable response templates, condition-based ticket creation rules, and event- and time-based ticket automations. |
Detect endpoint incidents and create ticketsAutomatically detect endpoint issues and create context-rich tickets based on completely customizable rules. |
Automate device managementAutomate key device management tasks including onboarding, monitoring, maintenance, patching, backup, and software deployment. |
Built-in documentationPromote knowledge-sharing with integrated credential storage, customizable knowledge base templates, and in-depth process documentation. |
Get an always up-to-date inventoryGet a complete inventory of IT assets with live health and performance data for incident context and faster triage. |
Provide outstanding 1:1 supportQuickly and securely take control of individual devices for 1:1, hands-on support the drives down MTTR. |
What Sets Us Apart
Built Exclusively for IT Teams
NinjaOne isn’t a generic solution molded to fit IT teams – it’s built and optimized specifically for IT teams and workflows, influenced by their feedback, and centered around end-user and endpoint support.
IT force multiplier
Handle up to 100 extra endpoints per technician and drive massive improvements in technician efficiency through automation, one-click remediation, rich incident context, and end-user ticket volume reduction.
Quick deployment, Low TCO
As a 100% cloud-based solution, NinjaOne is quick to setup, requires minimal ongoing maintenance, and avoids costly on-premises infrastructure resulting in fast time-to-value and low total cost of ownership.
Top-Rated Onboarding and Support
Unlimited free onboarding, support, and training with hands-on technical support staff, an average incident first-response time of under 60 minutes, and a market-leading 98 CSAT score.
How Our Customers Feel about NinjaOne
NinjaOne Integrations
Move from ITSM to Unified IT Management
Endpoint Management
Get market-leading endpoint visibility and control in an easy-to-use platform that drives technician efficiency.
Ticketing
Minimize the administrative burden of ticketing through context, automation, and in-ticket actions.
Documentation
Easily and securely document credentials, procedures, and environmental details.
Endpoint Security
Ninja gives you complete control over end-user devices, enabling you to set the foundation for endpoint security.
Related resources
Helping your Helpdesk: Your Guide to Helpdesk Efficiency
Learn how to turn automation and smarter organization into a killer efficiency combo.
Ninja Ticketing: Leveraging Automation and Ticket Context to Improve Helpdesk Operations
Learn about how Ninja’s Ticketing solution will help improve ticket resolution times and service delivery outcomes.
Benefits of Unified Endpoint Management for Businesses
Learn how Unified Endpoint Management can help your business manage, monitor, and secure all your endpoints effectively.
Ready to become an IT Ninja?
Learn how NinjaOne can help you simplify IT operations.
