Call Detail Record (CDR) Analysis and VoIP QoS Management

Understand your CDR performance with an intuitive monitoring solution

Improve call performance with Call Detail Record (CDR) Analysis

Monitoring and measuring critical VoIP call quality components is simple with the right CDR analysis tools. With SolarWinds® VoIP and Network Quality Manager (VNQM), you can monitor the call performance metrics found within the call detail record of every VoIP call. With intuitive analytics, you can keep track of VoIP network health and maintain voice quality efficiencies. You can also correlate actual call performance metrics with corresponding IP SLA operations to troubleshoot poor call quality and WAN performance.

View extensive Call Detail Record (CDR) metrics

Quality VoIP calls require an IP network that can deliver voice packets within the minimum requirements around jitter, packet loss, and latency. SolarWinds® VNQM allows you to report on call detail records to identify low-performance VoIP metrics, find other calls affected, and identify potential patterns on Cisco VoIP networks. In-depth VoIP call metrics in VNQM allow you to view call path details, call signaling, and find the root cause of the issue.

Analyze Call Detail Record data and trends

SolarWinds VNQM allows you to search and filter data found in every call detail or call management record. In the event of poor call quality, you can locate relevant details beyond the calls by using VNQM’s troubleshooting capabilities to determine the root cause of the poor quality. VNQM also helps you measure at multiple points, so you can see precisely where call quality drops and instantly eliminate VoIP issues.

Manage your Call Detail Records more efficiently

Effectively managing your call detail records is a key component of overall VoIP management and can reveal critical information. VNQM allows you to identify the point of origin of a call, plus relevant data like call time, billing data, and a wide range of other details on the source and destination users. You can easily define polling frequency for CDR data based on the amount of it as well as delete the one you no longer need. Use the intuitive interface in the VNQM centralized platform to easily manage the CDR data you need.

Monitor the health of call manager devices

With SolarWinds VNQM, you can keep track of call manager devices like Cisco CallManager and CallManager Express. Other types of call manager devices can also be tracked, including Avaya Communication and Media Server devices, and even more if you choose to use a universal device poller. For effective call manager monitoring, VNQM is able to intercept CDR packets, track RTCP data, and provide helpful analytics for optimal call manager performance.

Get More on Call Detail Record Analysis

Do you find yourself asking…
“Before we implemented this module from SolarWinds, we were often "flying blind" when our employees or customers complained of poor voice quality. Now we can head off problems before they get worse and shorten the duration of ones we don't catch beforehand.”

Gary Lee

EVP - Enterprise Applications

Fairway Independent Mortgage Corporation

Proactive Call Detail Record analysis and VoIP QoS management

VoIP & Network Quality Manager

  • Real-time WAN monitoring and alerts for site-to-site WAN performance

  • Use CDR Analysis to quickly pinpoint VoIP performance problems

  • Powerful call detail record analysis and VoIP monitoring tools for Cisco devices

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VNQM, an Orion module, is built on the SolarWinds Platform

EMAIL LINK TO TRIALFully functional for 30 days
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