IT help desk software
Simplify help desk ticketing, IT asset management, and end-user support.
Benefits of IT help desk software
With a modern, unified IT help desk software solution, you can streamline service delivery for your entire organization.
What can an IT help desk do for me?
The benefits of help desk software are as numerous as they are varied. From incident ownership and IT issue tracking to employee-focused capabilities and resources, the potential benefits of help desk software solutions are plentiful. Help desk software features allow you to apply data to support your decision-making in IT and across your organization.
Incident ownership and tracking
From start to finish, experience unprecedented control over the way you manage the efforts of your IT help desk. With help desk software, you can identify, prioritize, and manage incidents no matter how minor or major they may seem.
Automations driving efficiency
Automatically prioritize and route issues using a ticketing system to increase your ability to learn from incidents and the processes leading to their resolution.
Employee-focused service
SolarWinds help desk software provides unprecedented levels of employee-focused resources, driving self-service and meeting employees where they work.
Increased productivity
Reduce time spent on process management, asset management, incident management, and everything else your team handles with integrated workflow task management.
Core help desk software features
The service desk strives to enable business processes by providing integrated support and adapting to the evolving needs of the business, industry, and user base it serves. Its primary function is to restore the productivity of the end user by meeting them where they are (technologically speaking) and helping them resolve the issues they’re facing.
IT ticket management and risk detection
Web-based IT issue tracking, ticket management, automated risk detection, and other software capabilities give you the opportunity to track issues in ways you may not have imagined.
Integrated assets
The seamless tracking of every asset (IT and otherwise) across your organization—which can help with the onboarding, assignment, management, and retiring of assets throughout their life cycle—gives you visibility like you’ve never had before.
Usability
Help desk software should be conceived of and designed with usability at its core. SolarWinds® Service Desk simplifies and automates service requests so your team can provide superior service.
Visual analysis: reports and dashboards
Easy-to-understand reports and dashboards give your team insight into what's happening in real time for IT issue tracking purposes.
How can help desk software improve your business?
IT issue tracking may be one of the most profound ways IT help desk software can help boost the efficacy and efficiency of your organization. By eliminating recurring issues and drastically reducing the service disruptions they spawn, you can maximize your productivity while doing a more complete job of tracking, managing, and proactively responding to incidents and their root causes.
Improve your service levels
Automation and other improvements, such as issue and ticket tracking, help you more effectively identify and deal with underlying problems.
Better long-term maintenance
Reduce waste by utilizing electronic documents’ user-directed forms.
Solutions for different environments
Provide users access to service and improve service levels through remote access to reporting and help desk functions.
Data transparency
Enable stakeholders to make and support solid decisions regarding asset allocation, budgeting, scheduling, and almost any other process, program, or function you can think of—all in a single location.
St. Peter’s Prep Schools selects SolarWinds Service Desk over Spiceworks, Atlassian, and Zendesk
Learn how a two-person IT department without a formal ticketing solution used SolarWinds Service Desk to improve call response time and aid resource planning.
Experience yields insights. Here's some of what we've learned.
Communications service provider saves millions
This customer saved more than $2 million in recurring annual costs after replacing several disparate monitoring tools with Hybrid Cloud Observability.
Enterprise cloud operations team gains 5x ROI over three years
The popular retailer achieved these savings by retiring an array of open-source tools and problematic SaaS-based IT monitoring tools.
SolarWinds is a trusted leader, year after year
SolarWinds was recognized in the GigaOm Radar reports as a Leader in Network and Cloud Observability.
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