What is SaaS Monitoring?

Cloud services provide hardware for businesses on a rental basis and include technicians to maintain that hardware. Software-as-a-Service (SaaS) products give you the software you need plus the hardware to run it on.

As with cloud servers, SaaS includes all maintenance services, and the technician time needed to keep the software up to date and running at peak performance.

Monitoring systems need to watch over the successful operations of networks, servers, and applications. Complicating that task further is the need to monitor the performance of the software that provides the monitoring functions, plus the services that support it and the servers on which everything runs. Shifting monitoring tools out to the cloud simplifies the systems management tasks of any business.

Here is our list of the best SaaS monitoring tools:

1. Auvik SaaS Management EDITOR’S CHOICE This cloud-based service is an asset discovery system. It scans the activities of your users to identify all of the applications that are in use within your business and this will reveal unauthorized services that could represent security loopholes. Access a free demo.
2. N-able N-sight (FREE TRIAL) A package of system monitoring and management tools delivered from the cloud. Suitable for MSPs and centralized IT departments.
3. ManageEngine Applications Manager (FREE TRIAL) This package monitors servers and cloud platforms plus the software that runs on it, which is an ideal combination for SaaS monitoring. Runs on Windows Server, Linux, AWS, and Azure. Get a 30-day free trial.
4. Site24x7 All-in-one Plan (FREE TRIAL) A bundle of system monitoring and management tools that include both infrastructure and website monitoring. Start a 30-day free trial.
5. Atera A complete support system for managed service providers. This SaaS platform includes infrastructure monitoring and management tools plus MSP business management facilities and user support modules.
6. StatusCake This platform provides SSL certificate monitoring along with DNS tracking, page load measurements, and availability tests – it has free and paid editions.
7. Pingdom Website uptime and response time monitoring from more than 100 locations around the globe.
8. Datadog Real User Monitoring Website performance monitoring that traces a typical user journey through a site.

Accounting with SaaS

SaaS products have a big cost advantage over software packages that you need to buy outright. That is, you don’t need to pay the whole cost of the software upfront. The SaaS model charges by subscription. This makes accounting tasks easier. Traditionally, the cost of buying software licenses needs to be distributed over several years. As the SaaS charges also include server space, there is no upfront hardware purchase cost to amortize either.

Typically, you can expect that services and equipment rentals require a deposit or a minimum service period. These factors can complicate accounting. However, SaaS monitoring systems don’t ask for deposits or impose contracts, so those problems disappear with SaaS.

There are even SaaS accounting packages available. All of a business’s hardware and software needs can be provided through a SaaS model, which greatly simplifies the process of writing the accounts for the company.

Startups and distributed businesses

SaaS systems make life a lot easier for startups. The entrepreneur needs to raise enough money to get the business started and sustain it until it achieves profitability. The high cost of buying IT infrastructure just adds to those initial costs. However, SaaS systems reduce that bill down to almost nothing.

SaaS monitoring systems reduce the need to hire technicians. Although you will need some technical staff to check on the SaaS monitors, these systems include alert mechanisms that trigger when problems are detected. This means that technicians can assume everything is working satisfactorily because they will be notified when there is a problem. So, technician staff numbers can be reduced because many of the time-consuming performance monitoring tasks that they would normally be expected to perform are now being taken care of by the SaaS monitoring system.

Distributed companies can operate a “virtual office” without the need to rent or buy their own premises. However, if they need to run a system performance monitor, they would have to take on-premises just to house the server that runs the monitoring software. With SaaS monitoring systems, that requirement is wiped out.

SaaS monitoring of SaaS

With cloud services and SaaS systems available for just about every IT requirement of a typical company, there is no need for in-house IT infrastructure and so why would anyone need a SaaS monitor?

Unfortunately, all software systems need to be connected together, both logically through APIs and libraries of functions and through physical network connections. Virtual offices that have everyone working remotely still have security issues to monitor and still need to ensure that all the cloud-based software and services that they subscribe to are working properly. So, even a business that has no on-premises IT resources still needs system monitors and it makes sense for a SaaS-based business to use SaaS-based monitoring systems.

Categories of SaaS monitors

There are six types of monitoring systems that can all be delivered on the SaaS model:

• Network, server, and application performance monitoring
• Network traffic monitoring
• System security monitoring
• Customer activity monitoring
• Equipment usage monitoring
• Standards compliance monitoring

All of these monitoring activities can be performed just as well by SaaS monitoring systems as they can by on-premises software. In some cases, such as website performance monitoring or mobile device usage monitoring, off-site, cloud-based monitoring systems are better located to fully monitor performance and activity than on-premises software.

Setting up SaaS monitors

One problem that you might have experienced with any monitoring software is that it is difficult to set up. There is often a lot of work to put in so that the monitor actually watches the parts of your system that you bought it to supervise. The idea of having a systems monitor running in a different location in an unknown corner of the world could put you off.

SaaS monitor providers realize that businesses don’t want to waste time on setup, so they have put in place very easy-to-use consoles for their monitors that are accessible through any standard web browser from any computer. Setup processes are also simplified and managed. Usually, a new account holder just has to follow a setup wizard to get the monitor operating successfully.

As the monitor is based outside your network, it is going to need to get past your firewall. Messing about with the firewall settings to allow monitoring traffic through might be an off-putting thought. However, most SaaS monitoring systems work through an agent that is resident on your system. The agent gathers data and sends it to the SaaS server for processing. The outbound connection won’t be blocked by your firewall, so you will not have to make any changes in order to let the monitoring traffic flow.

Installing the agent program is a very easy, guided task as well. The wizard for the console will guide the process. The agent gets downloaded through a button on the dashboard and then installs itself through an automated process.

Most network and server monitors include autodiscovery routines. In the case of network monitors, the autodiscovery process locates and documents all devices connected to the network. Server monitors scan the server for all installed software and log them. These routines provide the basis for management functions, such as IT asset inventories, configuration management, and software license management. Many SaaS monitors also perform system management tasks as well.

SaaS monitor security

A big psychological barrier that many businesses put up against any cloud-based or SaaS product is a loss of control. What if one of the technicians at the SaaS business is an industrial spy? What if hackers break into the servers of the SaaS monitoring system? What if the SaaS provider is secretly selling information on its clients on the side to make more money? What if the SaaS system turns out to be subcontracting underlying infrastructure management to China, or Russia, or North Korea?

SaaS providers are better experienced in infrastructure management and technician recruitment than the manager of any typical business. As IT is the main focus of these companies, they have very highly skilled managers and know what to look for when they are hiring staff.

Although it is possible that one of their employees could become disgruntled and try to steal data, IT-focused businesses have procedures in place to prevent customer data from being accessed by employees. This is because each customer of a SaaS system has an account that is protected by user credentials. The staff of the service don’t have access to those login credentials and they can’t break into each account to access its data.

There were a few major scandals concerning big companies offering cloud services where data was stolen by foreign state-sponsored hackers – Sony and Apple experienced major data theft incidents. However, these break-ins occurred during the early days of cloud services and those events spurred cloud providers to institute very tight security measures.

Although it is not impossible that a security breach can happen on a SaaS service, there is really a much higher likelihood that a breach will happen on a business’s own private system. SaaS services live by their ability to attract customers, so keeping security stringent is one of their main survival priorities. You are more likely to get your data stolen from your own on-premises servers than from a SaaS system.

Connection reliability and security

The connection between the on-premises agent and the SaaS server is critical. Relying on SaaS monitoring systems makes your internet connection much more important. If the connection goes down, you lose your system monitors. However, a fully functioning internet connection is vital to any business function. Without your internet connection running constantly, your business will not be able to operate properly. So, a reliable internet connection should already be a priority for you.

Internet connection security both between the agent and the server and between the user’s browser and the dashboard on the SaaS server is also important. That’s why SaaS providers make sure to enforce encryption on all of their connections.

The best SaaS monitoring tools

If you are now convinced that SaaS monitoring tools have great advantages over on-premises monitoring software, it is now time to look at some good examples of cloud-delivered monitoring systems.

As SaaS is now an industry goal for all software providers, there is an ever-growing list of SaaS monitoring tools available on the market. However, some providers are ahead of the pack and have created SaaS monitoring tools that not only beat the competitors in the cloud services market but they do a better job than their on-premises rivals.

To give you a good idea of what to expect from SaaS monitoring systems, we have looked for exemplary tools that illustrate exactly how SaaS excels in the field of system monitoring.

Using this set of criteria, we looked for cloud-based SaaS monitoring solutions that do not charge setup fees or have minimum service periods but charge a monthly subscription fee and give a discount for customers who pay yearly.

You can read more about each of these SaaS monitoring systems in the following sections.

1. Auvik SaaS Management (GET FREE DEMO)

Auvik is an SaaS asset discovery service that offers an automated solution for discovering, managing and securing organization’s SaaS applications. For SaaS management, you will use the application inventory management unit of this cloud platform. This scanner doesn’t just log the cloud systems that your users access, it also lists all of the on-premises software that is installed on your endpoints.

Key Features:

• Discovery of all applications
• Scans both on-premises and cloud packages
• Account access tracking – reveals account sharing
• SaaS license management
• Manage employee offboarding – lifecycle management, maintain up-to-date list of users, accounts and applications
• Security features
• Cost management support

Why do we recommend it?

Auvik answers the fundamental questions of asset management: what systems are you paying for and what software are users accessing? Departmental managers or team leaders might be empowered to sign up for SaaS packages and users sometimes shortcut the software management process by just installing their own preferred packages. The Auvik application discovery service lets the IT department know what’s going on.

It has long been a habit of users to install their own favored software on their workstations. In some businesses, departmental managers regularly buy software without involving the IT department. So, software sprawl has been a factor long before SaaS packages were invented.

The advent of SaaS makes the use of unknown software even easier. With few upfront costs, subscription services barely show up on departmental budgets; free cloud services and website utilities can be used without having to put in a request for funds. However, this departmental and personal autonomy in software provision is getting out of hand and it is becoming a major security issue. Businesses that handle personally identifiable information (PII) are legally obliged to lock down the system and take all possible steps to block data disclosure. The control of software usage forms a major part of the data protection task.

The Auvik cloud platform provides a number of discovery routines that operate continuously. One major feature of the service discovers and maps the network, the application discovery service looks for software and service usage on all endpoints. It also scans network traffic to identify access to cloud packages. Once all of the on-premises and SaaS applications used within the business have been logged, IT managers can implement application controls.

Who is it recommended for?

The Auvik system is an important service for any business. The lack of a controlled list of authorized software is a serious security problem and IT departments need to get on top of the issue to impose controls over the IT assets in operation in a business. Unauthorized software can introduce malware, spyware, and system impairment and SaaS services can provide a channel for data theft. So, this service is particularly important for businesses that need to follow data protection standards, such as HIPAA or GDPR.

The best way to investigate Auvik further is to register for the free demo.

2. N-able N-sight (FREE TRIAL)

N-able N-sight is a package of system monitoring and management tools delivered from the cloud. The RMM is suitable for MSPs and IT departments that need to access remote sites. Thanks to this SaaS system, multi-site businesses can centralize all of their infrastructure monitoring and management in one location.

Key Features:

• Built for managed service providers
• Multi-tenant architecture
• Automated system discovery
• Alerts for performance issues on the monitored system

Why do we recommend it?

N-able N-sight is a remote monitoring and management package with automated monitoring for services. This includes cloud systems, such as SaaS packages. Specifically, the package records user application experience monitoring. That is, response times for packages such as Microsoft 365 or Salesforce. This is a cloud-based system.

Features include fully automated IT asset inventory compilation and software discovery. The service dashboard is accessed through any standard browser and all communications between monitored sites and the N-sight server are protected with encryption.

Who is it recommended for?

N-able is a brand of tools that are designed for use by managed service providers. The N-able system is aimed at large managed service providers; the company has another package, called N-central that is suitable for smaller MSPs and also IT departments. The subscription rate for N-able is calculated per technician.

N-sight includes antivirus systems and a documentation management add-on. You can experience N-able N-sight with a 30-day free trial.

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3. ManageEngine Applications Manager (FREE TRIAL)

ManageEngine Applications Manager can monitor the servers and cloud platforms that support applications as well as the software itself. This combination makes the package ideal for monitoring SaaS products. The package is particularly strong at monitoring Microsoft 365 but its services can be used to track the performance of any SaaS platform.

Key Features:

• Tracks server and platform resource availability
• Watches application performance
• Predictive alerts for performance problems

Why do we recommend it?

ManageEngine Applications Manager is able to monitor the supporting infrastructure that delivers applications and the software for those applications as well. This combination is able to monitor every level of a SaaS package. The bundle has a distributed tracing add on and that is able to read statistics from microservices that you don’t own and don’t have control over.

The ManageEngine service is able to identify the connections between applications and also the allocated server and cloud platform resources that those systems rely on. This results in an application dependency map. Such a system identifies all the components of a SaaS package. So, with this tool, you can monitor the performance of a SaaS platform in its entirety and also drill down to see the activities of each component.

Who is it recommended for?

This system is suitable for monitoring all applications, not just those running on cloud platforms that are assembled into SaaS products. The creators and managers of SaaS platforms will find this package useful as well as the companies that subscribe to them. This system is affordable for small businesses while also offering a larger package that matches the needs of very large organizations.

ManageEngine Applications Manager is a software package and you can install it on Windows Server or Linux. The system is also available as a service on AWS Marketplace and Azure Marketplace. Wherever you run the package, it will monitor the same systems, both on-premiss and on the cloud. There are three editions for this package but the first, the Free edition is limited to monitoring only five assets. The Professional edition is suitable for businesses of all sizes and the Enterprise edition is designed for very large companies. You can assess the package by accessing a 30-day free trial of the Professional edition.

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4. Site24x7 All-in-one Plan (FREE TRIAL)

Site24x7 is a cloud-based system that offers SaaS monitoring and system management tools. The tool list of this SaaS provider includes server, application, and website monitoring. Instead of taking out a subscription to each of these services individually, you can opt for the All-in-one bundle that includes all three SaaS monitoring services. The only infrastructure monitoring service that is missing from this package is network monitoring.

Key Features:

• Network, server, and application monitoring
• Scalable pricing
• Multiple user accounts per subscription

Why do we recommend it?

The Site24x7 All-in-One plan provides all of the modules on the Site24x7 platform. Those modules include real user monitoring and synthetic monitoring for websites. The tool also includes cloud performance monitoring and application response monitoring. So, you can check on the delivery of packages that are provided on the SaaS model.

Who is it recommended for?

This is the largest package offered by Site24x7, so it is going to attract larger businesses. There is one other edition on the Site24x7 platform that includes all modules, which is the MSP edition for managed service providers. The company makes the All-in-One edition accessible to small businesses with the affordable Starter plan.

The Site24x7 All-in-one plan is available in four editions. All versions include the same services but higher plans deal with greater traffic and data processing volumes and offer a larger number of service add-ons in the price. You can get a 30-day free trial of the Site24x7 All-in-one plan.

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5. Atera

Atera offers a bundle of software that provides all of the services that a Managed Service Provider (MSP) requires. This includes tools for technicians and all of the business management systems that the managers of the company need.

Key Features:

• Remote system monitoring
• Patch management
• Associated RMM and PSA packages

Why do we recommend it?

Atera is an RMM that includes system monitoring with alerts for performance problems. This package is competent and monitoring on-site resources and it can also check on the response times of cloud services and SaaS packages. The platform can be left alone to monitor systems because it will notify technicians if problems arise.

Technician tools include a full infrastructure monitor that incorporates network discovery. This sets up the monitoring system by tracking down every piece of equipment connected to the client’s network and compiling an IT asset inventory. The network monitor is based on the Simple Network Management Protocol (SNMP) and includes an alert mechanism. Alert thresholds are set so that any problem is predicted with enough time to allow technicians to head off disaster.

Who is it recommended for?

The Atera system is suitable for managed service providers and for IT departments. The platform is tailored into two versions so that IT departments don’t get the business management features that MSPs need but have departmental systems instead. Prices are calculated per technician, which makes the package suitable for businesses of all sizes.

Atera is priced on a subscription per technician per month. This makes the SaaS system very attractive to small and startup MSPs. A single user gets access to all of the tools that are available to a large MSP. The pricing model of Atera is also attractive to rapidly expanding businesses. The MSP can add seats when it gains a new customer and drop technician subscriptions when business contracts. There is no deposit requirement and no minimum service period. You can access Atera on a free trial.

6. StatusCake

StatusCake offers SSL certification as part of a full platform of website monitoring services. The SSL certificate checker watches the expiration date of your SSL certificate and warns you when it is approaching to ensure that you don’t miss it. You can decide when you want alerts to be sent with options for a notification one, 14, and 30 days before that date.

Key features:

• SSL certificate expiry warnings
• SSL scoring
• Availability tests
• Page load speed checks
• DNS and domain monitoring

StatusCake provides the essential checks that every website owner needs. The system lets you know when your SSL certificate is about to expire and performs the same service for domain registration. It also assesses the setup and usage of your SSL system, giving a score on its security. The tool will detect if your site has been put on a blacklist and ensures that your DNS records haven’t been hijacked.

The most frequently launched feature of the StatusCake package is its availability tester. This system will send a request every five minutes, one minute, or 30 seconds depending on your plan. The system offers a choice of 30 launch locations for those tests and you can run regular tests from multiple locations simultaneously.

The availability tester can be pointed to specific elements in your site, such as externally provided elements or content delivery networks. The platform can be used to test server and API availability.

Another feature of this package is its page load speed assessor. Like the availability test, this monitoring unit can be launched from many locations. This lets you see the relative performance of your site or content delivery network according to the location of each visitor. The page load speed tester accounts for the possibility that speeds can vary over time and you can set a performance threshold to get an alert when loading slows.

There are three plans for StatusCake: Free, Superior, and Business. You get the SSL certification tester with all editions. You can get a free trial of any plan, so opt for the Business edition, which is the most expensive version.

7. Pingdom

Pingdom is an uptime and performance monitor for websites. The Pingdom service is delivered not from one data center, but from 100. The many locations of the servers that issue availability tests on a website ensure that all of the connections between a site and any possible visitor are working.

Key Features:

• Monthly subscription rate
• Discount for the annual payment plan
• Automated availability checks

Why do we recommend it?

Pingdom will assess the availability and response time of websites, which includes the load times for elements in a page. These elements can be hosted on different cloud servers and provided as SaaS packages and so recording the response times of those components provides SaaS monitoring as well.

It is very common for websites to be hosted on cache servers in strategic locations around the world through a content delivery network. This means that people in different countries really access different copies of a site. Therefore, if a faraway cache server goes down, the managers of the website would not realize it because their own tests launched from their own premises would still show that the site is available even though millions of people elsewhere no longer have access.

Who is it recommended for?

Any company that runs a website will need to check on its availability. Sites that are hosted or that deploy services, such as caching and optimization need to ensure that the providers of those services are fulfilling their service level obligations. The price of this service makes it affordable for all sizes of businesses.

You can get a free trial of Pingdom.

8. Datadog Real User Monitoring

Datadog offers a range of system monitoring and management options that are all SaaS products delivered from the cloud. The Real User Monitoring service is aimed at the management of websites.

Key Features:

• Gathers usage statistics for websites
• Identifies website design errors
• Can monitoring multiple sites simultaneously

Why do we recommend it?

Datadog Real User Monitoring gathers event data from websites and mobile apps that show how visitor actions were responded to. This is a performance monitor for websites. As many elements of a website can be provided by SaaS packages, the record of delivery performance simultaneously assesses the value of those services.

A real user monitoring test is useful during every stage of a website’s lifecycle. Tests can be performed on a page-by-page basis but the real value of the system lies in a full system walkthrough.

Designers of websites can look at the full user journey and examine the efficiency of services that draw a user towards becoming a buyer. Continued testing with Real User Monitoring during the service life of a site alerts the management team to any service failures, logging system errors, and performance drops.

Who is it recommended for?

Datadog is a reputable brand and its platform is expanding with new services all the time. The RUM package is available in three plans. One of these is for mobile apps. The other two are designed to monitor websites, with the upper plan adding on the option to capture traffic and replay it for scrutiny.

Analytical tools in the SaaS package from Datadog offer useful insights into which pages draw more traffic and how a website can be improved. The Datadog Real User Monitoring service is changed for by subscription with a fee per 10,000 sessions paid monthly. You can get a 14-day trial of the service.

SaaS monitoring FAQs