ExpressVPN gets a lot of praise, but it costs more than most of its competitors…
So is it really worth it?
What does ExpressVPN offer that others don’t?
Most VPNs use the same underlying technology, so I have to wonder how much better it can possibly be.
Is it better than NordVPN, PIA, Cyberghost and other highly rated services?
In my 2019 ExpressVPN review, I sought to find out whether the benefits really outweigh the cost. I tested the service on both desktop and mobile to answer these questions:
- How fast is ExpressVPN?
- Can ExpressVPN unblock region-locked websites (Netflix, BBC iPlayer, Amazon Prime Video)?
- Is ExpressVPN safe and private?
- Does ExpressVPN work in China?
- Is it really better than the cheaper alternatives?
I’ll cover all that and more in this review.
During my time with ExpressVPN, I used it to secure my connection while on a trip to China and to unblock video streams that I couldn’t normally access from my home in Canada. I also put it through a battery of tests to gauge its speed and security.
I summarized my thoughts on ExpressVPN below, but read the full review to get a comprehensive look at this premium service.
ExpressVPN Summary
ExpressVPN is a true jack of all trades, able to unblock all sorts of region-locked content, bypass China’s Great Firewall, and quickly download files. I challenge anyone to find a VPN with more advanced security while keeping the experience simple and novice-friendly.
ExpressVPN Key data
| OVERALL RANK: #1 of 42 VPNs | |
|---|---|
| Speed | Score: 10/10 |
| Tested Speed: | 106 Mbps |
| Video Streaming Support: | 4K UHD |
| Streaming | Score: 10/10 |
| Netflix: | Yes |
| Other Streaming Services: | Amazon Prime, BBC iPlayer, HBO, Hulu |
| Security | Score: 10/10 |
| Encryption Type: | 256-bit AES w/ Perfect Forward Secrecy |
| Kill Switch: | Yes |
| Log Policy: | No identifying logs |
| Protocols: | OpenVPN, L2TP, PPTP |
| Value for Money | Score: 7/10 |
| Lowest Monthly Cost: | 8.32 |
| Money Back Guarantee: | 30 days |
| Website | https://www.expressvpn.com |
ExpressVPN pros and cons
Here’s a summary of what I liked and didn’t like during my time with ExpressVPN.
Pros:
- Very fast speeds across all servers
- Advanced security on both apps and servers
- Easily unblocks streaming sites from abroad, including US Netflix
- Works in China and the UAE
- Zero logs
- 24/7 live chat support
Cons:
- Slightly more expensive than rivals
- Streaming servers aren’t labelled
- Occasional dropped connections
I’ll go into more detail about each of these points below.
Speed: Is ExpressVPN fast?
Yes!
ExpressVPN topped the list in our latest round of speed testing, and by a wide margin at that. While connected to most servers, I had plenty of bandwidth to stream 4K video or video chat in high definition.
Across all locations and times tested, ExpressVPN averaged 106 Mbps download speed.
International servers were located in North America, Europe, and Asia. You won’t notice much of a bandwidth difference unless your home internet speed is well over 100 Mbps. Here are the average speeds for servers in each region:
- North America (nearest): 117 Mbps
- Asia: 96 Mbps
- Europe: 107 Mbps
OpenVPN is the default protocol for all ExpressVPN connections, with the option to connect over UDP or TCP. L2TP and PPTP are also options, though the latter isn’t recommended due to security issues.
In addition to streaming video, ExpressVPN also performed admirably while gaming online. I didn’t notice much lag or high ping times when playing fast-paced games like Rocket League and Brawlhalla. Just be sure to choose a server either near yourself or the game servers.
The desktop app comes with a built-in speed tester that measures ping time and download speed to all locations.
Ping time, or latency, is useful if I’m trying to find a server with as little lag as possible. It takes a bit longer to run the download speed test than the ping time test, and the results are questionable–our internal tests show much higher speeds than what the app reports.
Note that these tests can only serve as a general indication of the performance you might see and cannot be considered definitive. The inherent volatility of the internet adds a significant factor of randomness. Users with faster connections will likely see larger discrepancies in speed.
Apps: What devices work with ExpressVPN?
ExpressVPN makes apps for more types of devices than any other VPN provider I know of:
- Windows
- MacOS
- iOS
- Android
- Android TV and Nvidia Shield
- Linux
- Amazon Fire TV
I can connect five devices at once. Most VPNs allow at least five and some go as high as 10 or don’t limit simultaneous connections at all. ExpressVPN recently switched from three to five, so I wouldn’t expect the limit to go up again anytime soon.
App design is fairly consistent across all platforms, so if you know how to use one, then using another should feel familiar. ExpressVPN’s apps are simple to set up and easy to use.
Upon first installing ExpressVPN, I have to verify my device with a code listed in my account dashboard on the ExpressVPN website. Although this takes a bit of extra hassle to set up new devices, it means I don’t have to constantly type in my username and password for subsequent logins.
Once I was all set up, I got access to thousands of servers across 94 countries.
ExpressVPN browser extensions
Desktop browser extensions are available for Chrome, Safari, and Firefox. Unlike most VPN browser extensions, ExpressVPN’s plugins are not standalone proxies. They simply control the main VPN app, which must also be installed on my device. This is useful for Chromebook users, for example, but less so for Mac and PC users.
The ExpressVPN browser extensions come with a few added bonuses, including protection against WebRTC leaks and HTML5 geolocation spoofing, that make them worth installing.
The geo-location spoofing feature enables you to hide your location by doing more than just masking your IP address. Websites can still determine your location through the HTML5 geolocation API, which uses wi-fi and mobile signals, GPS, and other positioning hardware to determine your location. ExpressVPN’s browser extension “spoofs” the location retrieved by the API to a semi-random point near the VPN server to which you’re connected.
MediaStreamer DNS
Every ExpressVPN subscription comes packaged with the MediaStreamer smart DNS proxy service. Many devices don’t support VPN apps, but do allow you to change your default DNS servers. For devices like the Apple TV, PlayStation 4, and Xbox One, you can go into the internet settings and replace the default DNS server IP addresses with MediaStreamer IPs.
With MediaStreamer set up, I can unblock all sorts of region-locked content from abroad. That includes Netflix and most other major streaming services, which I’ll cover in more detail a bit later. MediaStreamer doesn’t offer the same security and privacy benefits as the normal VPN, though.
Unfortunately, devices connected through MediaStreamer also count against your five-device limit.
Router firmware
If your device doesn’t support VPN apps and doesn’t allow you to change DNS servers (Roku, Chromecast), then you can still connect it to the VPN via a wi-fi router. If your router firmware supports it, you can set up a VPN on it manually. However, ExpressVPN has a better option.
ExpressVPN’s router firmware is free and completely replaces a router’s existing firmware. It comes pre-configured with all of ExpressVPN’s servers, as well as a ton of other features that let you control which devices in your home use the VPN, which use MediaStreamer, and which use a standard, direct connection.
You can purchase a router with the ExpressVPN firmware already on it, or install it yourself. If you go the latter route, double check that your wi-fi router is compatible and that you take proper precautions. If you make a mistake when flashing new firmware, it could permanently damage your router.
A router only counts as one device, no matter how many other devices connect to the VPN through it. So if the three-device connection allowance isn’t enough, this is a good option.
Streaming, Netflix, and Kodi
Does ExpressVPN work with Netflix?
Yes.
ExpressVPN has reliably worked with Netflix nearly since Netflix first started blocking VPN users. However, not every server location works. At the moment, I recommend going to the ExpressVPN website and clicking the live chat button to ask a representative which locations currently work with Netflix. It’s a bit of a hassle but, thankfully, ExpressVPN’s support desk is manned around the clock.
Each country has its own library of shows and movies on Netflix. ExpressVPN can unblock the US, UK, Japan, Canada, and France versions of Netflix, among others.
In addition to Netflix, I’ve found that ExpressVPN unblocks a wealth of other region-locked streaming sites, including:
- Hulu
- BBC iPlayer
- Amazon Prime Video
- Crunchyroll
- Sky TV
- YouTube
… And many more. Note again that you might need to hit up the customer service desk to ask which servers work with which streaming services.
ExpressVPN works with all of the Kodi add-ons I’ve used. The apps for Linux, Android TV, and Fire TV let you connect pretty much any Kodi device to the VPN.
Does ExpressVPN allow torrenting?
Yes.
Unlike most VPN providers, ExpressVPN doesn’t even push me to torrent on specific servers. I usually just pick a fast server near where I live and start downloading.
P2P filesharing is allowed and well protected. A kill switch, or “network lock” in ExpressVPN parlance, stops all internet traffic if the VPN unexpectedly disconnects. That means your P2P traffic is always encrypted no matter what. The network lock is available on the desktop apps, while a simpler kill switch comes built into the mobile apps.
The ExpressVPN apps support split tunneling, which lets you select which other apps use the VPN and which connect to the internet without it. This is very useful for P2P filesharing because you can set your torrent client to use the VPN while other apps connect normally.
Security, privacy, and logging
A lot of VPNs make big claims about their security and privacy, and ExpressVPN is no exception. I was curious to find out whether ExpressVPN can walk the talk.
ExpressVPN is incorporated in the British Virgin Islands, which has no mandatory data retention laws and is beyond the jurisdiction of the UK and other high surveillance countries.
The company doesn’t log any of my internet traffic, nor does it record your IP address or the IP address of the server to which you’re connected. It only collects dates (not times) that you connected, which location you connected to (not specific servers), and amount of data transferred per day. None of this can be traced back to you and is primarily used for diagnostic purposes and to curb abuse.
ExpressVPN’s logging policies have been put to the test on multiple occasions. In one high profile case, authorities seized one of its servers in Turkey, saying it was used to hide details regarding the assassination of the Russian Ambassador, Andrei Karlov. The server held no useful information for the authorities, who were investigating the deletion of possible evidence on Facebook and Gmail.
“[…] ExpressVPN does not and has never possessed any customer connection logs that would enable us to know which customer was using the specific IPs cited by the investigators. Furthermore, we were unable to see which customers accessed Gmail or Facebook during the time in question, as we do not keep activity logs. We believe that the investigators’ seizure and inspection of the VPN server in question confirmed these points.”
ExpressVPN employs uncrackable encryption on every connection, ensuring no one can decipher the contents of my online communication. Here are the encryption specifics:
- 256-bit AES channel encryption
- 4096-bit DHE-RSA keys
- SHA512 hash authentication
- Perfect forward secrecy – ensures that even if my encryption key is somehow compromised, it cannot be used to decrypt past sessions
ExpressVPN operates its own private DNS servers, though you can set your own in the app settings.
ExpressVPN is remarkably leakproof. I didn’t encounter any DNS, IPv6, or WebRTC leaks when connected, or even when my connection was unexpectedly disrupted. My real IP address and internet traffic never leaked onto my unencrypted network.
Like most other VPNs, ExpressVPN assigns users shared IP addresses. When I connect to a server, I share that server’s IP address with many other users. This makes it more difficult to track online activity back to a single user and adds a significant layer of anonymity.
This year, ExpressVPN introduced a new server-side privacy mechanism called TrustedServer. With TrustedServer, the VPN server software only runs on the server’s RAM and not on the hard disk. Because RAM requires power to store data, the server gets wiped upon every reboot. This helps to ensure that servers never retain sensitive user data, even by accident. No other VPN providers I know of offer a similar feature to TrustedServer.
ExpressVPN’s servers have been audited by PwC, a major auditing firm, to confirm compliance with its own privacy policy. PwC also audited TrustedServer.
“To enable PwC to thoroughly audit our servers, we gave them extensive access to our team and system information. Over the course of a month, PwC interviewed staff responsible for managing our VPN servers; inspected source code, configurations, and technical log files; and observed our server configuration and deployment processes.”
For the extra-privacy conscious, ExpressVPN operates an onion site on the dark web where you can sign up anonymously and pay with bitcoin.
We’ve put together this graphic to show how ExpressVPN’s encryption works and how long it would take to break it.
Does ExpressVPN work in China?
Yes.
ExpressVPN is a veteran VPN provider in China and provides fairly reliable access to the free and open internet from the mainland. I spent some time in Beijing shortly before writing this review and kept ExpressVPN connected on my phone pretty much the whole time. I didn’t have to change any settings; it just works.
Maintaining a VPN that can bypass the Great Firewall is an ongoing battle, so you might experience occasional downtime, especially around politically-sensitive events. But this is the case for every VPN provider, and ExpressVPN always bounces back quickly.
Is ExpressVPN’s customer service any good?
Competent customer support staff are available around the clock via live chat on the ExpressVPN website.
I’ve contacted ExpressVPN’s 24/7 live chat support on several occasions, and never have I had to wait more than five minutes to get a response. The support system uses Zendesk to manage help tickets.
Support documentation is available in English, Dutch, French, German, Italian, Spanish, and Portuguese. ExpressVPN has a wealth of guides on a wide variety of topics across all platforms.
Aside from the live chat option, you can submit a ticket on the website or send a direct email. If you don’t trust Zendesk, email is a more private option.
The average customer service response time is an impressive 15 seconds according to this ExpressVPN review video from ProPrivacy.
ExpressVPN pricing
ExpressVPN is a bit pricier than most.
The company positions itself as a premium VPN provider. I think of it as the Apple of VPNs.
That being said, it’s not exorbitant; just a couple dollars more per month on average. I’ve certainly seen worse VPNs that cost as much or more.
You can get a significant discount for signing up on the 1-year plan instead of paying month-by-month.
ExpressVPN coupons
Do I recommend ExpressVPN?
After weeks of testing ExpressVPN for myself, would I recommend it to others?
Definitely.
If price is not a major concern, you won’t find a better all-around VPN. ExpressVPN performs well on every front, including speed, security, unblocking region-locked sites, evading censorship, and customer support. I would recommend it to everyone from novices to veteran VPN users.
ExpressVPN alternatives
I like ExpressVPN a lot, but I appreciate that some people want something cheaper or with more simultaneous connections.
NordVPN allows up to six connections and comes in at as little as half the price for plans of a similar duration, pending current discounts. It’s a bit slower but offers many of the same benefits to security, as well as the ability to unblock streaming sites, torrent, and access the web from China.
CyberGhost is another budget option with an allowance of up to seven devices. It doesn’t work in China and you don’t get as much support for those less-popular operating systems, but it’s fast, secure, and makes unblocking region-locked content a breeze.
Contents
- 1 ExpressVPN Summary
- 2 ExpressVPN Key data
- 3 ExpressVPN pros and cons
- 4 Speed: Is ExpressVPN fast?
- 5 Apps: What devices work with ExpressVPN?
- 6 Streaming, Netflix, and Kodi
- 7 Does ExpressVPN allow torrenting?
- 8 Security, privacy, and logging
- 9 Does ExpressVPN work in China?
- 10 Is ExpressVPN’s customer service any good?
- 11 ExpressVPN pricing
- 12 ExpressVPN coupons
- 13 Special Offer - get 3 months extra FREE
- 14 Do I recommend ExpressVPN?
- 15 ExpressVPN alternatives
A VPN that works with Android TV
Ex NordVPN customer here. I loved Nord but moved to ExpressVPN as couldn’t get Nord working on my Android TV. Other than that I can’t tell a lot of difference. Both are fast, both work with the Netflix app on my phone, both have responsive customer service. My only complaint with ExpressVPN is it cost more than NordVPN and has less simultaneous connections.
Cannot renew with Bitcoin
I love ExpressVPN but I cannot renew with Bitcoin. Also, you cannot pay for more than 12 months. So every year I have to waste time finding a new email or I need contact their support. Supper annoying and such a simple fix, I don’t know why they won’t just fix it.
I’m from UAE and would like to use Skype. Will ExpressVPN properly work in UAE?
Hi Aly,
Yes ExpressVPN works with Skype in the UAE.
Hi. The ExpressVPN phone apps have no Kill Switch (Network Lock).
Thanks, clarified.
I have tried several VPN’s including Pure VPN, Private Internet Access, Mullvad and Express VPN. Mullvad is the most secure, Express VPN works well but speed is dependent on which server you’re connected to as some are far from fast. For the Hong Kong servers, my choice would be Mullvad. For Price and speed, Private Internet Access wasn’t the fastest on some servers but the difference wasn’t worth the difference in cost with respect to the others. Nord VPN has the worst speed and support and its not one that I would consider regardless of who promotes it. I wasn’t entirely happy with Pure VPN as it falls into the average category. Truth be known, I’m not sure as to which VPN I would recommend but HideMyAss is one that I would pass on without bothering to read its reviews. If you’re looking for a VPN for streaming, Netflix or other streaming services, I strongly recommend you look for a VPN service that supports this as you may not need a VPN service for this purpose but chances are you will at some point. Kill switch is also a big plus to look for.
Hi,
I am from S.F. California and currently living in the Philippines. Can I use EspressVPN to watch USA TV?
yep
How can i tell if my router is compatible with VPN Express?
They list the compatible routers on their website.
Arne from Thailand.
11.04.2018
Can I use ExpressVPN to Norwegian, Netflix all Surfing included 24/7 from start till I turn off my computer.
Or is it just a server in the US that tackles Netflex, Thanks for the answer.
Arne from Thailand.
I’m afraid we haven’t tested any VPNs with Netflix Norway. PrivateVPN and NordVPN are probably your best bets.
Hello,
I’m new to VPN. Can I sent up Express VPN on the home router to take care of all my connected devices? (2 MacBooks, 2 iPads, 2 iPhones and 2 smart TVs)
Thanks!
I live in north China. Express VPN is more a problem than a solution. I get disconnected every 5-15 minutes, then the site does not come back on and I must re-log and I lose all my data. Customer support is no help, they all give the same programed response even when I said I have tried the solution 20 times. Support never actually reads my posts concerning my problem. For playing games EVPN is useless. The best solution in china is use no VPN but get a business internet account, with this most of the blocked websites can be accessed. I cancelled my EVPN account. Also EVPN is asking for trouble. everywhere you look they advertise their ability to block China, so of course China sees this and targets EVPN over other services.
Yep if your router is compatible with their firmware.
More dependable than the competition. Unlike some the other VPN services, ExpressVPN actually connects to a server and delivers as stated on their website. Nice work ExpressVPN!
I actually believe that BitCoin is the ultimate currency in privacy protection and will hide my hacktivist/activist activity. Do you recommend ExpressVPN over that other nightmare VPN service that was established by “activists” and “hacktivist” as so far as privacy is concerned? At least ExpressVPN is a highly functional VPN service by comparison which has been proven.
I’m using this product. Interface is fine, easy to use, nothing special except it doesn’t get in the way. I’ve had a nailed up connection for over 24 hours. No issues with that.
One thing to note, that I’ve tried a few different servers (locations) and can’t connect to certain sites. One in particular is Bank of America. Their support people stated that it may be a result of the IP being registered to another BofA user. That’s possible. OR, their IPs could just be black listed in general. Either way, I don’t know. I haven’t found a way to connect to BofA yet while their connection is on.
Hi MT Reese, yes, BofA is a PITA. They blacklist a lot of VPN servers. you might try asking ExpressVPN’s live chat what server to use.
What’s a PITA?
pain in the ass
Does it work with Amazon prime video?
Yep, just ask customer service which server to connect to first.
I tried expressvpn today. WITHOUT expressvpn i get between 345 and 380Mb download speed. WITH expressvpn i get 184Mb download. Not worth the reduction in speed. I have the higher bandwidth for a reason.
Tell me any VPN service that gives you 300+ and you’ll be our hero. Surprised you got even 184. Don’t think you have realistic expectations there, sport.
Been using this for 3 years now, sure it slows speeds a little but still fine for streaming in HD and well worth it to stop ISPs and big brother looking over my shoulder.
Can Express VPN be turned on and off as needed so full speed can be re-established?
Hi Joe,
Yes it’s very simple to turn on and off but bear in mind your privacy won’t be protected when it is off.
is expressvpn compatible with ATT uverse
Yes
I do not trust this company. ExpressVPN, Hidemyass and PureVPN were all caught using fake server locations. See discussion here: https://www.reddit.com/r/VPN/comments/6n9phu/vpns_are_using_fake_server_locations/
Hi all:
I’m very much a noob with vpn. I’m moving to China in a few weeks and want to be able to use my Xbox to connect and play multiplayer games with my son back in Canada. I will also be using iPhones, iPads MacBook, etc.. Will ExpressVPN fit the bill?
Hi, Recently I have tried a well known VPN service for streaming through my Amazon stick with Kodi. Downloaded all ok. IP changed. However, when I tried to connect to a site on the internet I was blocked over and over again by my internet provider.
I had done reasearch and was assured that if I downloaded it just to the stick all would be ok, it wasn’t. So, do I have to download to my Virgin Media router? Because how else do they not manage to block me?
I am leaving for China to teach for a year and a half. I live in Toronto. will I be able to access my gmail and banking online services?
yes
What if I just want to protect my network and not change my location?
Hi Kelzu,
Based on how a VPN works, when you connect to one you will always change your IP address. That’s unavoidable, as that’s how a VPN is specifically designed to work. However, you can choose a server location that is as close to your own location as possible. However, if you’re looking to get the same benefit of a VPN without changing your IP address and therefore exact location, you won’t be able to do so.
Hi ,
I want to use VPN on my Andorid Box specifically to kill buffering issues of streaming in KODI add ons . I am on 10 Meg Fibre line and want to know VPN can only be used for andorid app and will it slows downs my internet speed.
Thanks,
Chandra
Please note : Some IPTV providers DO NOT allow VPN services and some will block your IPTV service and / or end your IPTV service if you continue to use a VPN. The reason is simple, they don’t want their IPTV service to be used by more than the person who subscribed to their service. If you use a VPN, they can’t tell who is using their service or how many are using your log in information to use their service. I would not recommend using ANY VPN service for this reason but if you do, you need not ask why you can’t connect to their IPTV server or end up with a black screen much the same as a program that is blacked out due to the area restrictions.
All VPNs will slow down your internet connection at least somewhat due to the encryption/decryption process and the longer distance your data needs to travel to go through the VPN server.
Just installed on my iPhone as my first vpn and it was very easy. I was up and running in seconds. Been using all day and no issues. I am impressed.
Which location should I select when I’m in China? Under the list of countries, I can’t find China in it.
I would try different servers and do a speed test with each server to find out which server, in which country is giving you the best or fastest service. I found a server in Singapore to be one of the fastest as well as Japan but it comes down to how many are connected to the server, the time of day, the type of server and how fast the ISP is with respect to the server. Peak times really slows things down but when the server is around the world and 12 to 16 hours difference, it could be a lot faster as it might be 4 am in the morning where the server is located and that helps speed and service.
Paul Bischoff is quite right but I have found London UK to be excellent and slightly faster than Hong Kong. Make sure you select L2TP under the protocol in Options, performs better than other protocols in China. I was advised to do this by Express VPN. Express VPN is an excellent product.
Any country other than China. ExpressVPN has no servers on mainland China.
hi, how easy is it to configure ExpressVPN on a Linux computer.
It depends on the VPN service and if it supports Linux. I found Mullvad supports Linux and I have used it with Linux Mint but you need OpenVPN to be installed. They do provide you with “how to” examples that you need to follow exactly as they describe. Some other VPN providers stipulate you have to use Mozilla Firefox version 57.0 or higher. I would look for a VPN provider that supports the version of Linux you have or want to use and see what their install instructions provide as some VPN services will help you by using remote log in to setup their service on your Linux computer.
The Linux command-line app is pretty easy.
I live in South Africa and need a fast internet connection with Vietnam. Will Express VPN increase my internet speed? We have a 4 MBbp line but will be on fiber during the course of the month.
VPNs will not increase your internet speed except in certain scenarios, such as ISP throttling due to torrenting or censorship, for example.
Express VPN is the fastest and best service I have used, only way to use torrents so as to keep away the nastygrams from my ISP. I have tried many but overall Express does it all along with good tech support.
MIKLO
I have a 300 Mbps. If I get a Express VPN what could I expect the speeds to drop to? I know there are large variables but if you could give me some idea on how much a VPN reduces your connection
I have a 100Mb/s connection and get 50-60Mb/s consistently.
300Mbps isn’t a normal home connection so you’ll probably see significant slowdown, but it really just depends on what server you connect to and when. If you can find an empty one, you should get unlimited bandwidth, in which case you’ll only see a 10% or so slowdown due to the encryption/decryption.
Yeah, no kidding. Where I live, we just “upgraded” and now get between 11.5 and 12 Mbs download–and whoo hoo that is like rocket speed compared to what we had. On the other hand, I look out back at deer and the family of red foxes, 25 or so wild turkey’s, a nesting pair of hawks, flowers and my solar array, so I guess it is a fair trade off.
Question: in 2013, I had a different VPN for CHina that was very expensive and seemed to drop out frequently. I will be back for 3 months coming this Fall so, the above is what I need? (Netflix occasionally, Amazon Prime, Skyping, sending images back and forth and doing business)?
Express should work for all of that!
Under ‘Servers and Performance’ this sentence needs to be crossed out, as it is no longer accurate: “This is further frustrated by the lack of a kill switch option, which would block all internet traffic while the VPN reconnects.”
Thanks for the thorough review and for trying to keep it up to date, though. That’s more than many sites do. Much appreciated!
Thanks for the note. I’ve updated.
The reason I signed up was, because I heard they had great speed, great customer support and great uptime.
Turns out though that their customer support is the worst, they are far from experts and just read from manuals which are similar the articles they already have online. They can’t actually troubleshoot any problems.
Initially I liked the service and the software, but I’ve been plagued by slow speeds, all servers closest to me perform poorly and 1 doesn’t connect. So I have to choose between low ping and low speed or high ping and high speed.
They don’t support 1 single travel router, I still got one and I’m not getting more than 1mbps when its 12mbps normally. Customer support couldn’t do anything to help.
The extra price doesn’t get you more sadly.
Hi
I’m not sure what a connection log is and what information is collected. Can you help please.
Roy
Hi Roy,
ExpressVPN collects some non-identifiable metadata used for diagnostic purposes. This might include what dates (not times) you connected, how much data was transferred, etc. It does not include your IP address or the contents of any of your traffic. While zero logs is always preferable, these metadata logs are minimal and the vast majority of users shouldn’t have anything to worry about when it comes to privacy.
Best,
Paul
I’m going to China the first of March and basically I just want to connect to Facebook and Google as well as my email. I will be connecting an iphone and a kindle (and possibly another iphone). I will only need it for 10 days but I understand that I can get a month’s subscription and just cancel before the month end. Will it work to access Facebook and Google in China on my devices? Thanks.
Hi Kathleen,
Yes ExpressVPN should work for this and you will be able to cancel within 30 days and get a refund if you wish to.
Totally agree with the review. I use ExpressVPN in China and it works pretty well.
We moved from San Francisco to Paris about 8 months ago, and started with a DNS hider. That quickly proved to be insufficient, so we switched to ExpressVPN. We had to do some tweaking, but customer support is excellent. I’ve been able to live chat with someone each time I had a problem, and they stayed on the line offering alternate DNS addresses and servers until we got everything up and running. They then took my feedback to give their engineers so they knew which servers were working and which weren’t. Things have been flawless since then. And we have 3 teenage girls who keep their phones and/or laptops streaming almost constantly, plus my wife and myself on the Apple TV at night. We use the US version of Netflix and Hulu primarily, but also watch HBO. And so far this is the only workable solution I’ve found.
Hi,
I’m concerned that with the possibility of disconnects and with no kill switch, doesn’t that render this useless if for any period you and unprotected? Am missing something? Thanks.
Hi Frank,
There is a kill switch now. Express calls it a “network lock.”
Best
Paul
I live in Bali/Indonesia and have fiber with 50+ mbps in my villa. But when i use ExpressVNP to connect to Denmark (my home country) the speed falls to 0.50 – 2.00 mbps (tested with Ookla speedtest MANY times). It’s makes streaming unusable. If anyone know a better solution or a workaround – i’m in!
Also live in Indonesia (Jakarta) with close to 100mbps speed. With Express VPN, my speed gets to about 50-75% of the normal speed when connecting to the US servers (depending on the time of day + weekday/weekend). Perhaps there was some server issue when you were testing your speed. You should contact their customer service to figure out what’s going on.
“Nola”? Are you from New Orleans?? (N ew O rleans, LA)
I recently started using Expressvpn and I’m also experiencing around 50% reduction in throughput. However, I’m starting at a much lower rate without the VPN (~ 12mb/sec). This puts me below the level necessary for quality streaming. I’m using US Servers only, so far. Have you learned of any ways to mitigate the reduction in speed?
Thanks!
Hi Steven,
There are dozens of factors that can affect your VPN speed, so this is probably a question best left to the ExpressVPN support team.
Best,
Paul
Novice User here, i live in UAE for now, and i only tried one other paid VPN service, which worked fine for me a while until they updated their system and app. Now i have a hard time connecting or maintaining a connection and i am strongly considering trying something else asap so that i can cancel my subscription renewal which is due in couple of days. So i have to ask anybody who tried expressvpn german servers in online gaming, share your experience or rating.
I’m in China. After lots of free methods to bypass China’s GFW been blocked, I started using paid VPNs. I’ve tried a lot, ExpressVPN is the only one I’ve found so far that’s a always working & allows torrent traffics & unlimited data and speed. Sure sometimes it got difficult connecting, but by retrying and changing locations (and connecting methods) it worked good, even when times that other VPNs been blocked here in China. It one of the more expensive ones, but data and speed is unlimited is nice, so I don’t have to constantly checking a dashboard to see how much I’ve left.
I don’t know how this VPN performed on other countries, but it worked fine for me, it’s nice they’ve got clients for just about any platform, make things more convenient. (You can use OS default ways like L2TP to connect too. With or without a client) I’ve tried setting this up on my DD-WRT router and it worked great, making everything go through VPN, without having to set each device up individually. I’ve made two Wi-Fi signals for my house, one with this ExpressVPN and one without, needs a bit of work to set this up, but it’s fun and convenient. Pretty much any DD-WRT router can do it, you don’t have to buy theirs (those routers on ExpiresVPN website), they’re over priced.
I am seeing the same thing. I have 150/20 biz line and when the VPN is active I only get about 60/12 on the fastest server tested by their app on the Mac client. Pretty disappointing performance for those with high speed connections
Hi, I am a dead-set novice so need some advice. I frequently travel to Asia from Australia and get very frustrated when i can’t watch my Australian home paid Foxtel Sports programs when I am in Asia. Will this VPN allow me access to this site or is there alternative channels i could access through the VPN to view the likes of Aust rules football, Motogp and F1 motor sports.
Hi Colin,
ExpressVPN has servers in Australia and should work for watching all of those things. I haven’t tested it personally, but you can always get your money back in 30 days if I’m wrong.
Best,
Paul
I’ve been trying to use ExpressVPN with a RaspberryPi running OpenELEC / Kodi. I can’t get it to work and the online chat at ExpressVPN says this configuration is not supported so they can’t help me.
Didn’t work out for me, but their customer service was better than expected. I gave them a try thinking that they had the best speeds available. Maybe they did since I haven’t tried anything else, but once I started using them, my internet speed slowed down to back the the dial up modem days. Even loading just simple websites would take a minute or two. I chatted with their service rep which I got a hold of via their live chat quite fast. Changed a few settings, but it was still slow. Changing locations of different servers didn’t help either. So a few days later I cancelled and asked for a refund. A few days after that, I got my refund back. Overall, it didn’t work out for me, but at least they didn’t try to scam me out of my money and their customer service was pretty good.
Hi there, I am a Canadian living overseas (Asia) and am interested in the best VPN for connecting to Canadian based sites. I read one complaint with ExpressVPN on accessing (apparently) their single/only Canadian server (in Montreal), for example. I have no experience using VPN’s, so I’m starting from scratch here. Would BufferedVPN (or something else) be a better choice for accessing Canadian content? Appreciate any help you can provide!
Hi David,
ExpressVPN has four server locations in Canada. Buffered only has one. I don’t have any issues when connecting to ExpressVPN’s Canada servers. That being said, there are several more VPNs with servers in Canada worth considering, especially if you want to save money as Express is pretty expensive.
Best,
Paul
ExpressVPN and I go way back. The first time I ever used a VPN was a no cost service that my colleague told me about when we went to China for a business conference. My friend and I decided that we needed some good old american entertainment to cool off after our intense days of negotiation. We would switch on our VPN and unblock Netflix, and spent hours watching movies. We binge watched entire seasons after unblocking geo-restricted websites.We never had any problems, thanks to the 78 ExpressVPN servers. We would use a different VPN server every day and we never had any problems bypassing the great firewall. The best bit was that we could unblock Netflix US. I’d read about it in a few ExpressVPN reviews but we’d never tried this out back home in Australia and the kids were psyched when I got back home and told him that they could unblock all the movies and shows on Netflix US using ExpressVPN.Logged in to post this comment because I’ve got a friend at work who uses another VPN service and is complaining about streaming speeds and payment issues with the service every second day. But I always say that
I just had an on-line chat with the folks at ExpressVPN. They said I could use ANY 3 supported devices at the same time. So 3 computers would be OK if no other of your devices were connected. Or 2 computers and one mobile device… They said Any 3.