LogMeIn is a well-known brand in remote desktop access and other remote work tools
Since its founding in 2003, the company has undergone numerous acquisitions and consolidations which has positioned it as a leading provider of software as a service (SaaS) and cloud-based remote work tools for collaboration and IT management. In February 2022, LogMeIn rebranded, and now goes by the name GoTo. The rebrand to GoTo comes with a single application with two flagship products and a wide range of products in between. The two flagship products are the GoTo Resolve—an all-in-one remote tool for IT management, and GoTo Connect—a unified collaboration tool for phones, meetings, and chat. These products are unified by a single application, administrative system, and converging user experience.
Although LogMeIn’s current trends toward consolidation are well intended, Some users have raised concerns about its affordability as well as the confusing product portfolio and tools—many are missing the simplicity that comes with the good old LogMeIn. In this article, we will take a look at some of the best possible alternatives to LogMeIn (now GoTo). Hopefully, this will help you figure out the right remote desktop software for your business and budget.
The Best LogMeIn Alternatives
SolarWinds Dameware Remote Everywhere (DRE) is a cloud-based agentless remote support solution that enables IT professionals to provide remote support to end-users and resolve help desk issues, from anywhere provided there is an internet connection available. Although cloud-based solutions often raise security concerns, DRE is designed to provide secure, safe connections with AES-256 encryption. It also supports multi-level permissions and multi-factor authentication including Smart Card Logon, Windows NT Challenge/Response, and Encrypted Windows Logo to keep your remote connection safe. Furthermore, DRE also provides a secure page called “Secrets Vaults”, where you can add and delete confidential data.
If you are looking for features beyond what GoTo (LogMeIn) provides, you’ll find it in DRE. For example, DRE easily integrates with the SolarWinds Service Desk tool to enhance the capabilities of your remote support function within your service desk from almost anywhere with an internet connection. In addition to that, DRE supports remote connection with out-of-band computers via Intel vPro with AMT, KVM support, and Wake-on-LAN.
Other features and capabilities include:
- Gain visibility and insight into your help desk performance with DRE reporting capabilities that include real-time session monitoring, historical reports, and performance data.
- Essential endpoint support for everything from desktops to mobile devices
- Drag-and-drop files sharing, and support for unattended access.
- Communicate directly with end-users via live chat features.
- Switch between end-user monitors with just one click.
Try SolarWinds Dameware Remote Everywhere (DRE) with a fully functional 14-day free trial.
TeamViewer is cloud-based remote access and remote control computer software that can be used to securely and remotely access, control, and support any device anywhere, and across platforms. It is one of the best GoTo (LogMeIn) alternatives and the favorite for most IT admins. TeamViewer is proprietary software, but it is offered free of charge for non-commercial use; which means that if you are looking for a remote control software that is only going to be for personal use, then TeamViewer is free to use for as long as you want.
TeamViewer is available for Microsoft Windows desktops and servers. Apple’s macOS, and various Linux distributions, as well as smartphones and tablets running Android or Apple’s iOS/iPad OS operating system. TeamViewer licensing is based on an annual subscription plan. A 14-day free trial of the commercial version is available on request.
3. MSP360 Remote Desktop
MSP360 Remote Desktop just as the name suggests is a remote desktop tool that enables users to access and control Windows computers from any system. MSP360 Remote Desktop is certainly one of the best GoTo (LogMeIn) alternatives in the market and the favorite for most users as well.
The tool is also packed with lots of useful features. It is incredibly easy to set up and provides advanced level SSL encryption, and you can speak or exchange text messages while connected.
Other features include:
- Unlimited Endpoints and Connections: Connect to an unlimited number of endpoints with zero limitations.
- Management Portal: Oversee, run and manage your remote connections from a single web console.
- Advanced Security: Get peace of mind with encryption, 2FA, enhanced ID and PIN verification, and “brute-force” protection.
- Unattended Access: Connect to and control trusted computers all over the world at any time.
- Easy Deployment: Download, install and automatically configure Remote Desktop on endpoints with pre-configured build and silent installation.
- Lite Client: The lightweight agent allows you to start a remote session without installation.
- Multi-regional authentication server: Improved connection speed and reliability
- Reporting: See full statistics on who on your team has run the session, what endpoint they connected to, and for how long.
MSP360 Remote Desktop offers both freemium and premium editions. The freemium edition is completely free for up to 5 endpoints while the premium edition which is targeted at business users has unlimited endpoints and connections. A free trial of the premium edition is available on request.
4. VNC Connect
VNC Connect is a VNC-based remote access and screen sharing software that lets you connect to a remote computer anywhere in the world. Unlike GoTo (LogMeIn), VNC Connect combines the convenience of a cloud service with the flexibility of direct connection via IP address.
To use the VNC cloud, you need to create an account with RealVNC and subscribe to the service, and then connect to remote computers via the downloadable VNC Viewer.
RealVNC requires one of three subscriptions:
- Home: Free registration and activation required
- Professional: Commercial version geared towards home or small-business users, with authentication and encryption, remote printing, chat, and file transfer
- Enterprise: Commercial version geared towards enterprises, with enhanced authentication and encryption, remote printing, chat, file transfer, and command-line deployment
There are some environments where network traffic is not allowed to go outside the network. In such cases, direct connections are the only option. But just like other VNC-based remote access tools, VNC Connect via direct connections requires user knowledge of IP addresses which makes it relatively difficult to set up and use. A free 30-day trial is available on request.
5. Chrome Remote Desktop
Chrome Remote Desktop is a free remote desktop tool, developed by Google, that allows a user to remotely control another computer. It consists of a server component for the host computer, and a client component on the computer accessing the remote server. Chrome Remote Desktop uses a unique protocol called Chromoting. The Chrome Remote Desktop allows a permanent, pre-authorized connection to a remote computer. This may raise security concerns for most use cases, but the idea is to allow a user to connect to another one of their computers remotely.
The Chrome Remote Desktop remains one of the best GoTo (LogMeIn) alternatives, the only limitation is that it works as a browser, and you must use Google Chrome Browser to have it work. With Chrome Remote Desktop, you can securely access your computer and share your screen from anywhere using your phone, tablet, or another computer.
6. Zoho Assist
Zoho Assist is cloud-based remote support and remote access software that can be used to support customers over the web. Setup and remote access sessions can be on-demand or unattended. Supported devices include servers, PCs, laptops, and mobile devices.
Key features and capabilities include:
- Outsourced IT & MSP support: Remotely access manage remote computers efficiently anywhere in the world with ease.
- Customer support: Connect to customers’ remote desktops troubleshoot faster.
- IT Helpdesk: Empower your IT help desk with remote desktop software to resolve helpdesk issues remotely.
- Unattended remote access: Set up unattended remote access for computers, both inside and outside LAN.
- Secure file transfer: Transfer files to the remote computer with SSL 256-bit AES encryption.
- Multi-Platform Support: You can use it on Android, iOS, and even on your Windows-based computers.
- Supports voice & video chat, screen sharing, and session recording.
Splashtop is a family of commercial remote-desktop software targeted at individuals, businesses & IT helpdesk, education, managed service providers (MSP), and even IoT and digital signage products. Splashtop has a remote support tool for virtually any use case you can think of. If you are looking for a GoTo (LogMeIn) alternative that can do even much more, then Splashtop is all you need.
Some of the popular Splashtop remote-desktop products include:
- Personal: Remote computer access for home and personal use.
- Splashtop Business Access: A remote computer access software targeted at businesses, teams, and individuals that enable remote access to Windows, Mac, and Linux] computers from a Windows, Mac, iOS, Android, or Chromebook device.
- Splashtop SOS: A remote support software targeted at IT support and help desk personnel for on-demand attended and unattended remote support to client computers and mobile devices.
- Splashtop Remote Support: A remote support and endpoint management software targeted at MSPs.
- Enterprise: All-in-one remote access and remote support solution for computers and devices.
All Splashtop products require an internet connection on both devices to operate. The licensing model is based on an annual subscription fee. A free online demo and a 7-day free trial are available on request.
8. Remote Desktop Manager (RDM)
Remote Desktop Manager (RDM) is yet another great remote access software built for small and midsize business IT departments but powerful enough for the enterprise. RDM centralizes all remote connections on a single platform that is securely shared between users and across the entire team without compromising security. RDM was designed to enable IT departments to drive security, speed, and productivity throughout the organization while minimizing cost and risk.
RDM comes in two editions:
- Free edition: For individual users who don’t need to share remote connections and privileged passwords with others.
- Enterprise Edition: For MSPs, IT professionals, and help desk technicians who need to share remote connections and privileged passwords with other team members.
RDM includes support for technologies such as TeamViewer, GoTo (LogMeIn), VNC, RDP, SSH, VPN, password management, as well as auditing and reporting features. A free live demo and a 30-day free trial are available on request.
9. Windows Remote Desktop Protocol (RDP)
RDP is a proprietary protocol developed by Microsoft which provides a user with a graphical interface to connect to another computer over a network connection. The user employs RDP client software for this purpose, while the other computer must run RDP server software. RDP servers and clients are built into Windows and other operating systems. When you allow remote connections to your PC, you can use another device to connect to your PC just like GoTo (LogMeIn) and have access to all of your applications, files, and network resources as if you were sitting at your desk.
To connect to a remote PC using RDP, the following settings must be in place:
- The computer must be turned on and connected to the network
- You must have network access to the remote computer
- You must have permission to connect
- Remote Desktop must be enabled
There are numerous non-Microsoft implementations of RDP clients and servers such as the open-source command-line client desktop is available for Linux/Unix and Windows operating systems. Note that enabling RDP opens a port on your PC that is visible to your local network. You don’t want to enable it on a PC or network where access is tightly controlled. You should only enable RDP in trusted networks, such as your home network.
TightVNC is a free and open-source remote desktop software server and client application for Linux and Windows. TightVNC implements an open-source remote-control and display technology known as Virtual Network Computing (VNC). TightVNC just like other VNC implementations isn’t hard to use, but it’s not like other alternatives which don’t require user knowledge of IP addresses, which makes it relatively difficult to set up.
To connect from the internet to a machine in the internal network which is behind a router or firewall, you need to enable “port forwarding” in your router’s configuration. Port forwarding allows passing external connections to computers in the internal network. Almost all routers support this type of redirection. When port forwarding is set up, you can connect to the router’s IP address as if it was your target machine’s IP address, but you should specify those port numbers on which port forwarding was activated. Using TightVNC over the internet can be a security risk. This is because TightVNC only encrypts VNC passwords sent over the net, the rest of the traffic is sent unencrypted.