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ReasonLabs Endpoint Protection review 2024

Writer: Marc Dahan
Specialist in Online Privacy
Reviewed by: Paul Bischoff - Tech Writer, Privacy Advocate and VPN Expert

reason labs logo ReasonLabs is an antivirus application developed by Andrew Newman, a cybersecurity expert and co-founder of Giant. Giant assisted Microsoft in developing Windows Defender and was subsequently purchased by Microsoft. Still, you could be forgiven for not having heard of ReasonLabs before. I hadn’t before writing this review.

In this post, we’ll examine ReasonLabs’ offering, with our main focus being its antivirus engine. We’ll also look at pricing, features, and customer support and rigorously test its antivirus to see if we can recommend ReasonLabs in good faith.

If you have the time, I recommend reading the full ReasonLab review to get all the details. If not, you can read my summary below.

ReasonLabs review summary

ReasonLabs is primarily an antivirus product. However, it performed quite poorly in that regard. It failed many of the tests I subjected it to, so it will be hard to recommend.

The software is difficult to install, as its website has no download links. And the installation repeatedly failed on my system. After multiple retries (and reboots), I could finally install it, but some features simply would not work. For example, I couldn’t enable many of the extra features in the app. Just signing in was a challenge. So, while the app is easy to navigate, it’s somewhat broken.

It’s a rather basic antivirus engine with very few customization options. It’s expensive for what it provides (and compared to the competition). Given that practically nothing is written about the company online (and the numerous failed tests), I don’t feel too confident about the quality of service or the company’s longevity.

ReasonLabs is not recommended. There are just too many available alternatives that cost less and perform better.

ReasonLabs pros and cons

Pros:

  • Easy-to-use app
  • Decent customer support

Cons:

  • Poor antivirus engine
  • Clunky setup process
  • The app can be unresponsive
  • Service is expensive
  • Unknown vendor without a reputation
  • Provides less functionality than the competition

Compatibility

ReasonLabs Endpoint Protection is only available for Windows. For alternatives, check out our guide to antivirus for multiple devices.

ReasonLabs pricing

ReasonLabs - Pricing I’ve decided to start with the Pricing section because that’s how your ReasonLabs experience begins. You first need to purchase a subscription. Then, ReasonLabs will email you your username, password, and a download link to the software.

You have three subscriptions to choose from:

  • RAV Antivirus Premium – $5.90/month
  • RAV Antivirus Elite – $8.90/month
  • RAV Antivirus Family – $9.90/month

The Elite and Family subscriptions include extras, like a VPN and an adblocker. The Family plan supports up to five devices (the others only support one device).

As mentioned above, ReasonLabs is Windows-only.

While these prices aren’t unreasonable, they’re higher than its competition charges for more features and a better reputation.

The ReasonLabs app

Before we delve into the tests, let’s provide a quick app overview. The first time you open the app, you’ll probably think it’s pretty basic – and you’d be right.

While easy to understand and navigate, the app, like the antivirus, is very basic. The left of the app has four sections that you use to navigate its UI.

Status

ReasonLabs - Status
The main page is called Status. From there, it appears that you can perform a scan. But clicking the Let’s start button takes you to the Scans section, where you can choose between scan types.

Scans

ReasonLabs - Scans
As far as scans go, you have three options:

  • Quick scan
  • Deep scan
  • Custom scan

The custom scan allows you to select folders to scan.

Protection

ReasonLabs - Protection
In the Protection section, you can enable some of ReasonLabs’ extra features, such as microphone protection (a second mute switch for your mic). But, despite having an Elite subscription, this did not work when I tried enabling it. Many of the extras would simply not enable or install.

I did manage to enable Camera Protection.

ReasonLabs - Camera Protection

Settings

ReasonLabs - Settings
The Settings section allows you to customize a minimal set of settings. From here, you can view your quarantined files, unblock blocked processes, and schedule scans. Like the rest of the app, the settings are pretty basic, but at least you have what you need.

Under Advanced, you can enable real-time scanning. I recommend you do this.

ReasonLabs - Settings - Advanced

The Antivirus engine

Let’s now look at the antivirus itself.

ReasonLabs Endpoint Protection isn’t listed on AV-Test or AV-Comparatives, so I’m afraid there’s no data to share from those sources – we’re on our own!

Antivirus scans

Real-time scans

To test ReasonLabs’ antivirus, I used malware samples from the European Institute for

Computer Antivirus Research (EICAR). EICAR provides files that simulate a virus infection without damaging your system – they’re commonly used for antivirus testing.

EICAR

ReasonLabs
Eicar sample 1Blocked
Eicar sample 2Blocked
Eicar sample 3Blocked
Eicar sample 4Didn't block

ReasonLabs blocked all Eicar samples I tested except the second EICAR zip sample. Not great.

After that, I tested ReasonLabs’ scanning engine with three malware samples: zipped executable files (two trojans and one adware). It didn’t detect any of them. Ouch.

Live samples

ReasonLabs
Live sample 1Didn't block
Live sample 2Didn't block
Live sample 3Didn't block

On-demand scans

Below are the results of the tests during on-demand scans.

ReasonLabs - EICAR Found

EICAR

ReasonLabs
EICAR sample 1Blocked
EICAR sample 2Blocked
EICAR sample 3Blocked
EICAR sample 4Blocked

Live samples

ReasonLabs
Live sample 1Didn't block
Live sample 2Didn't block
Live sample 3Didn't block

Again, disappointing results, to be sure.

Quick scan

A quick scan looks for viruses/malware in the most common directories rather than the entire drive.

ReasonLabs
Quick scan time (seconds)55
Quick scan # items scannedN/A (Not displayed for quick scans)

Deep scan

ReasonLabs - Deep Scan

ReasonLabs
Deep scan time (minutes)21 (Note that the scan hung at 55% for about 30 minutes)
Deep scan # items scanned49,597

Impact on system resources

I was curious about the system resources ReasonLabs’ antivirus consumed while running scans. I tested this for both quick and deep scans. Here are the results:

Quick scan

ReasonLabs
Control CPU Utilization % (no scan)4
Control Memory Utilization % (no scan)72
Quick Scan Time (seconds)55
Quick Scan CPU Utilization %44
Quick Scan Memory Utilization %74

Deep scan

ReasonLabs
Control CPU Utilization % (no scan)4
Control Memory Utilization % (no scan)72
Deep Scan Time (minutes)21
Deep Scan CPU Utilization %73
Deep Scan Memory Utilization %23

Those are pretty good numbers regarding memory and CPU usage. While the antivirus engine isn’t the greatest (it failed to detect many of the samples we submitted), it seems to run rather efficiently. I’m just not sure how much you’ll appreciate its efficiency when it fails to detect a virus that infects your computer.

Support

ReasonLabs offers customer support via email only. You can click Contact Us from its website, which will take you to an email form for support requests.

ReasonLabs - Support
When setting up my account, I initially ran into a few snags preventing me from downloading the software and logging in. I contacted support a few times to sort that out. I got replies between two and 48 hours later. So, it appears to be hit-and-miss.

A two-hour wait is great. The 48-hour wait was not so great.

Still, the replies I got were polite and to the point, and after a bit of back-and-forth, ReasonLabs did sort my issues out. All in all, the support I got from ReasonLabs was decent.

Do I recommend ReasonLabs?

Well, no.

It’s fundamental antivirus advice to recommend buying from a reputable vendor. That’s not exactly what I’d call ReasonLabs. I had never heard of the company prior to this review, and I’d be willing to bet most of you reading this hadn’t either.

Still, an antivirus vendor could be forgiven for not being well-known if its product were good. Again, having failed to detect many of our samples (more than half in some cases), that doesn’t really apply to ReasonLabs either.

ReasonLabs’ pricing is a bit steep, especially considering the product’s performance. And while its customer support may be decent, that won’t be enough to nudge things in ReasonLabs’ favor.

ReasonLabs is not recommended.

Best ReasonLabs alternatives

It isn’t hard to find alternatives to ReasonLabs, as quite literally any reputable antivirus product will serve you better. Here’s a short list of antivirus products I can recommend in good faith.

  • AVG: AVG is an excellent all-around antivirus. It even scored a 100% protection rating in the latest lab tests. Its antivirus suite also includes useful tools like a data shredder and webcam protection.
  • Bitdefender: Bitdefender is another antivirus product that’s easy to recommend. It adds privacy tools to its scanner, providing a useful self-contained security package. It will help you secure your personal data while running very efficiently. Bitdefender has a meager impact on your device’s performance.
  • ESET: ESET is another antivirus product that scored very well in our testing. Its strong performance and its very reasonable price tag make ESET worth considering. Its pricing structure is perfect for those who only want to protect one or two devices.
  • Avast: Headquartered in Prague, Avast is yet another easy-to-recommend antivirus package. Optimized for business and home use, Avast is used by millions of people worldwide. Like Bitdefender, it comes with many valuable security tools in addition to its antivirus engine.

Antivirus testing methodology

We’ve structured our antivirus testing methodology to provide reliable data on the software’s effectiveness at malware protection and performance.

Our testing process includes:

  • Using malware test samples from EICAR
  • Testing live malware samples, including Adware and Trojans
  • Comparing our own tests with independent antivirus lab test results

In addition, we measure several PC performance metrics and analyze pricing, ease of use, compatibility, and additional features.

We have a dedicated post on our antivirus research and testing methodology if you’d like to know more about how we analyze antivirus software.