NordVPN not working with HBO Max? Here's what to do

NordVPN not working with HBO Max is a sign that the service blocked your server or detects your true location through other means—such as cookies, browser cache, GPS, having a different timezone than your VPN server, or a potential VPN leak.

In some rare cases, NordVPN Threat Protection may conflict with streaming apps due to its ad-blocking capabilities. HBO Max has an ad-supported plan, so any features that block ads could trigger annoying playback issues.

No worries. We’ll go over the most common things that cause NordVPN to stop working with HBO Max, and 10 useful tips to get things back on track. We’ll also provide some VPN alternatives if you’re still stuck.

Why is NordVPN not working with HBO Max?

If NordVPN isn’t working with HBO Max and you’re in an unsupported region, you may encounter this familiar geo-block message: “HBO Max is not available in your region yet. We’re working to make HBO Max available wherever you are.”

screenshot of the HBO Max geo-location error

More recently, users have reported getting this error when trying to access HBO Max with NordVPN: “Are you using a VPN? Turn off your VPN, then try accessing our service again.”

screenshot showing HBO Max asking if you're using a VPN and to turn it off if applicable

Unsurprisingly, this is followed by an error code that may indicate to HBO Max that you’ve been using a VPN. Regardless of the error, we’ll outline some likely culprits below.

Here’s what may lead to NordVPN not working with HBO Max:

  • Blocked VPN server(s): The easiest way HBO Max and other apps can keep users out is by blacklisting entire VPN server IP ranges.
  • VPN-related IP/DNS leaks: If NordVPN is somehow leaking your IP or DNS requests (due to a broken update or other issue), HBO Max might see your real location.
  • Outdated NordVPN or OS version: Skipping out on NordVPN or system updates can cause the VPN to not work properly.
  • Cookies and browser cache: Accessed the platform before turning on NordVPN? Then it likely stored your actual country in a cookie file or other cached info.
  • Your device’s GPS feature: Smartphones can give away your location through other means than an IP address.
  • Incorrect system timezone: HBO Max and other online platforms can detect your local time settings through browser fingerprinting, which could indicate VPN usage.
  • NordVPN’s ad-blocker: More rarely, NordVPN’s Threat Protection can cause issues with streaming sites, especially if they have an ad-supported tier like HBO Max.
  • The protocol you’re using: Some VPN protocols have traffic patterns that are easier to identify and block. Or, your local network admin is outright restricting them.

10 ways to fix NordVPN not working with HBO Max

Now that we know why NordVPN can act up on HBO Max, here’s what you can do to get things working again:

  1. Try a different server/location: If you’re connected to a US VPN server, try one in a different city or supported country. Then again, international HBO Max libraries usually don’t have everything on the US version.
  2. See if NordVPN isn’t leaking your IP: Head over to IPLeak.net while connected to the VPN, and ensure your local IP isn’t exposed. Contact NordVPN support if it pops up.
  3. Update your apps and system: Having the latest patches can fix what’s causing NordVPN to stop working with HBO Max.
  4. Erase cookies and cached content: Deleting your browser cookies and cache removes any stored country data on your system.
  5. Watch on another device: A desktop PC, laptop, or tablet without location services should work better than a smartphone.
  6. Sync your clock with the VPN server: That way, streaming services won’t detect any inconsistencies that suggest you’re spoofing your location.
  7. Disable Threat Protection temporarily: Click the shield icon on the left and press Turn off, then reload HBO Max. Turn the feature back on if nothing’s changed. screenshot showing how to turn off Threat Protection in the NordVPN app for WIndows
  8. Restart your router and device: The latter is usually what solves NordVPN not working with HBO Max on iOS and Android.
  9. Use another protocol: NordVPN uses NordLynx by default. Click the gear icon on the bottom left to access settings, choose Connection and security, then click the VPN protocol dropdown to pick another option. screenshot showing how to change protocols in the NordVPN app for Windows
  10. Relog in to NordVPN and HBO Max: This forces both apps to verify your account and clear old session data, preventing you from streaming.

Reach out to customer support or try a different VPN provider if all else fails. We’ll provide some decent alternatives in a later section.

How to sign in to HBO Max with NordVPN

It should only take a few minutes to connect to NordVPN and stream HBO Max with these steps:

  1. Subscribe to NordVPN if you haven’t already. Surfshark and Total VPN are two great budget alternatives that work on HBO Max.
  2. Install the app on your system.
  3. Launch the VPN, sign in, and connect to a server in the US or other supported region.
  4. Go to the HBO Max page and log in.
  5. Remember to erase your browser cache/cookies or turn off Threat Protection if you get any errors.

Best NordVPN alternatives that work with HBO Max

Here are a few providers that can still unblock HBO Max if NordVPN is giving you trouble:

  1. Surfshark: Excellent HBO Max VPN that’s easy on the wallet. Supports unlimited devices, has steady speeds for streaming, and allows GPS spoofing on Android (among other advanced features).
  2. Total VPN: Lightweight VPN that works well with HBO Max on multiple devices. Its easy setup and straightforward interface make it ideal for casual users.
  3. Proton VPN: Privacy-focused choice for HBO Max. Solid streaming performance in supported regions, and includes a VPN Accelerator feature for improved speeds.
  4. ExpressVPN: Fast, secure VPN for HBO Max, with a beginner-friendly interface. Its obfuscated network helps maintain smooth playback while hiding VPN usage.
  5. IPVanish: Reliable VPN for streaming HBO Max internationally. Offers high-speed servers and has zero connection limits; perfect for groups or large households.

Take a look at our list of the best VPNs for HBO Max as well. We’ve included four extra VPNs and detailed reviews for each entry.

More HBO articles:

Frequently asked questions

Where is HBO Max available?

HBO Max is currently available in the United States, much of Europe, Latin America and the Caribbean, Australia, and multiple countries in Asia. You can find the full list of countries where HBO Max is available on the official website.

Can NordVPN unblock streaming services?

Yes, NordVPN is one of the best VPNs to unblock streaming services, with thousands of servers across 164 global locations, amazing speeds, and plenty of security features. That said, even NordVPN can run into trouble on HBO Max and other streaming sites with aggressive anti-VPN filters—though they’re usually quick to fix any issues.

Why am I having NordVPN streaming issues?

NordVPN streaming issues often come from blocked servers, outdated apps, or cached location data. Check for IP or DNS leaks, switch protocols if needed, and disable Threat Protection. Updating NordVPN and your OS usually resolves problems that stop HBO Max from working.

What is the DNS for NordVPN?

The addresses for NordVPN’s DNS servers are 103.86.96.100 and 103.86.99.100. You can change your DNS settings within the NordVPN app or your device settings to solve connectivity issues—say, when NordVPN is not working with Apple TV or on certain streaming apps.

Is there a free VPN for HBO Max?

There are likely no free VPNs that work with HBO Max, simply because of the platform’s strict VPN blocks. Even providers like NordVPN run into issues from time to time, though they can afford to provide a fresh new IP for subscribers.

Plus, if you do find a free VPN for HBO Max, you’ll likely experience slow, overcrowded servers, limited data allowances (5-10 GB/month), and have your data sold to advertisers.