How to Fix Packet Loss

Packet loss is one of the most critical network performance metrics, but what is packet loss, what causes it, and how do you fix it?

In a hurry? Here is our list of the best tools to fix packet loss:

  1. SolarWinds Network Performance Monitor EDITOR’S CHOICE Comprehensive network device health checker, running on Windows Server, that employs SNMP for live monitoring. Start a 30-day free trial.
  2. Site24x7 (FREE TRIAL) This SaaS platform is packaged as full-stack monitoring services that cover Web systems, applications, servers, and networks. The packages all include both network device monitoring and traffic analysis. Start a 30-day free trial.
  3. Datadog Network Performance Monitoring A SaaS package that draws up a network map and gathers packet transmission statistics live around the network and also offers an end-to-end testing facility
  4. Paessler Packet Loss Monitoring with PRTG\ A network, server, and application monitoring tool that includes a Ping sensor, a Quality of Service sensor, and a Cisco IP SLA sensor.
  5. Nagios XI An infrastructure and software monitoring tool that runs on Linux. A free version (Nagios Core) is also available.

What is packet loss?

  • Breaking Down Packet Loss: What it is and how it happens.
  • Impact on Communication: How packet loss affects your online activities.
  • Network Performance: The role of administrators in monitoring and mitigating packet loss.
  • Intentional Packet Loss: The reason behind purposefully lost packets.
  • Solutions and Optimization: Strategies to identify and fix packet loss issues.

Did you know, you can test for packet loss? For more information, check out our guide to packet loss testing on Windows.

Breaking Down Packet Loss

In simple terms, packet loss refers to the loss or disappearance of small units of data called packets while they are being sent over a network. Think of these packets as small envelopes containing information. When you send data over the internet or any network, it is divided into these packets to make it easier to transmit.

Now, imagine you’re sending a bunch of these envelopes from one place to another. Sometimes, due to various reasons like network congestion or errors, some of these envelopes don’t reach their destination—they get lost along the way. This loss of packets is what we call packet loss.

Impact on Communication

When packets are lost, it can cause problems in the communication process. For example, if you’re watching a video online and some packets are lost, you may experience pauses, glitches, or buffering as the missing parts of the video need to be retransmitted.

Network Performance

Network administrators monitor packet loss as an important metric to evaluate the performance and reliability of their networks. They employ various techniques and tools to identify and mitigate packet loss, such as optimizing network configurations, improving network infrastructure, or using error correction mechanisms.

Intentional Packet Loss

Lost packets can also be intentional, for instance when it is used to restrict throughput during VoIP calls or video streams so as to avoid time lags, particularly during times of high network congestion. This results in lower quality data streams and calls which negatively affect user experience.

Solutions and Optimization

To fix packet loss and keep high latency, you need to determine which parts of your network are contributing to the problem.

What causes packet loss?

Causes of Packet Loss

  • Nature of IP Transfers: Data packets are passed across networks, with each router deciding the next step. The sender lacks control over the route or transfer speed.

Packet loss is less likely on private, wired networks, but highly probable on long-distance internet connections. The IP philosophy of passing data packets across networks gives each router the decision on where a packet should be passed to next. The sending computer has no control over the transfer speed or the route that the packet will take.

Router packet loss

  • Routers make independent routing decisions based on their databases of preferable routes.
  • Routers cannot instantly know if a subsequent router is overloaded or malfunctioning.
  • Periodic status updates from routers help in recalculating routes, but these take time.

The reliance on individual routers to make routing decisions means each access point on the route must maintain a database of preferable directions for each ultimate destination. This disconnected strategy works most of the time. However, one router cannot know instantly if another router further down the line is overloaded or defective.

All routers periodically inform their neighboring devices of status conditions. A problem at one point ripples through to recalculations performed in neighboring routers. A traffic block in one router gets notified to all of the routers on the internet, causing all routers to recalibrate paths that would otherwise have passed through the troubled router. The chain of information takes time to propagate.

Rerouting overload

  • Packets might be sent to blocked routes and then rerouted.
  • Rerouting can cause congestion on alternative paths.
  • If a router can’t notify others of its defect, packets continue to be directed to it.

Sometimes a router will calculate the best path and send a packet down a blocked route. By the time the packet approaches that block, the routers closer to the problem will already know about it and reroute the packet around the defective neighbor. That rerouting can overload alternative routers. If the defect on a router prevents status notifications from being sent out, then the packet will be sent to that router regardless.

Distance to lost packets

  • Distance and Packet Loss: The longer the distance a packet travels, the more routers it interacts with, increasing the chances of packet loss.

In short, the further a packet has to travel, the more routers it will pass through. More routers mean more potential points of failure and a higher likelihood that dropped packets will occur.

When is packet loss too high?

You will never reach a point where your company’s network infrastructure achieves zero packet loss. You should expect this performance drag when making connections over the internet, in particular.

Once you understand the reasons for packet loss, keeping the network healthy, packet recovery becomes an easier task. Install a network monitor to prevent equipment failure, security risks, and system overloading that escalates packet loss to critical conditions.

Packet loss costs your business money because it causes extra traffic. If you don’t deal with packet loss, you’ll have to compensate by purchasing extra infrastructure and higher levels of internet bandwidth usage than you would need with a well-tuned system.

See also: Best VoIP Monitoring Tools

How to Fix Packet Loss: 8 Step-by-Step Solution

Although it’s impossible to remedy packet loss in your network, there are some meaningful network checks you can complete to improve speed and reduce the number of packets lost.

  1. Check physical network connections – Check to ensure that all cables and ports are properly connected and installed.
  2. Restart your hardware – Restarting routers and hardware throughout your network can help to stop many technical faults or bugs.
  3. Use cable connections – Using cable connections rather than wireless connections can improve connection quality.
  4. Remove sources of interference – Remove anything that could be causing interference. Power lines, cameras, wireless speakers and wireless phones all cause interference in networks.
  5. If your running WIFI – Try switching to a wired connection to help reduce packet loss on your network.
  6. Update device software – Keeping your devices updated will help to ensure that there are no bugs in the OS causing packet loss.
  7. Replace outdated or deficient hardware – Upgrading your network infrastructure allows you to get rid of deficient hardware altogether.
  8. Use QoS settings – Prioritize your network traffic based on the applications that are most important. For example, prioritize voice or video traffic.

The best tools to fix packet loss

Tools that monitor your network endpoints can help you detect, troubleshoot and fix packet loss.

Our methodology for selecting tools to fix packet loss

We reviewed the market for tools to fix packet loss and analyzed the options based on the following criteria:

  • SNMP monitoring to check on network device statuses
  • Ping sweeping to test for device availability and network connectivity
  • Support for the implementation of queueing
  • End-to-end path testing utilities
  • Link testing facilities
  • An assessment period either as a free trial or as a money-back guarantee
  • A valuable collection of tools that will reduce packet loss and improve the business’s profitability

These tools both help you identify the equipment causing packet loss and provide continuous device monitoring to prevent packet loss whenever possible.

Features Comparison Table

Product/FeaturesSolarWinds Network Performance MonitorPaessler Packet Loss Monitoring with PRTGSite24x7Datadog Network Performance MonitoringNagios XI
Packet Loss DetectionYesYesYesYesYes
Real-Time MonitoringYesYesYesYesYes
Historical Data AnalysisYesYesYesYesYes
Customizable AlertsYesYesYesYesYes
Packet Loss Cause AnalysisYesYesNoYesNo
Interactive VisualizationsYesYesYesYesYes
QoS MonitoringYesYesYesYesYes
Supports Multiple Network ProtocolsYesYesYesYesYes
Free Trial Available30-day free triala 30-day free trialYesYesNo
OS CompatibilityWindowsWindowsCloud-basedCloud-basedLinux

1. SolarWinds Network Performance Monitor (FREE TRIAL)

SolarWinds Network Performance Monitor

The SolarWinds Network Performance Monitor includes an autodiscovery function that maps your entire network. This discovery feature sets up automatically and then recurs permanently, so any changes in your network will be reflected in the tool. The autodiscovery populates a list of network devices and generates a network map.

Key Features

  • Network device statuses
  • SNMP-based
  • Alerts
  • Device discovery
  • Path analysis

Why do we recommend it?

SolarWinds Network Performance Monitor automates network device monitoring and raises an alert if a switch or other traffic processing device starts to approach its capacity limits. This feature is great for preventing packet loss because the overloading of network devices is the main cause of packet loss. Traffic analysis is available through a paid add-on module.

The monitor tracks the performance of wireless devices and VM systems.

The tool picks up SNMP messages that report on warning conditions in all network devices. You can set capacity warning levels when monitoring router traffic to spot routers and switches nearing capacity. Taking action in these situations helps you head off overcapacity which results in packet loss.

SolarWinds VoIP Call Details

The management console includes a utility called NetPath that shows the links crossed by paths in your network.

  • The data used to create the graphic is continually updated and shows troubled links in red so that you can identify problems immediately.
  • Each router and switch in the route is displayed as a node in the path.
  • When you hover the cursor over a node, it shows the network latency and packet loss statistics for that node.

SolarWinds VoIP & NQM Search VoIP Calls

Network Performance Monitor extends its metrics out to nodes on the internet. It can even see inside the networks of service providers, such as Microsoft or Amazon, and report on the nodes within those systems.

NetPath gives great visibility to packet loss problems and lets you immediately identify the root cause of the problem. The SNMP controller module lets you adjust the settings on each device remotely, so you can quickly resolve packet loss problems on your network.

SolarWinds VoIP & NQM SIP Trunk Details

If you run your voice system over a data network, you should consider the SolarWinds VoIP and Network Quality Manager. This tool particularly focuses on network conditions important to successful VoIP traffic delivery. As packet loss is a major problem with Voice Over IP, this module hones in on that metric. The system includes a visualization module that shows the paths followed by VoIP, along with the health of each node in color-coded statuses. This tool extends VoIP quality monitoring across sites to cover your entire WAN.

Another good enhancement to the Network Performance Monitor is the NetFlow Traffic Analyzer. This extends observability to the gathering of traffic statistics that switches and routers accumulate during their operations. With this information, you can get extra insights into overloaded devices, which is the main cause of packet loss. You can buy the Network Performance Monitor and the NetFlow Traffic Analyzer together with the Network Bandwidth Analyzer Pack. You can assess that package with a 30-day free trial.

If you are going to need the VoIP and Network Quality Manager as well, consider the Network Automation Manager. This bundle gives you the Network Performance Monitor, the NetFlow Traffic Analyzer, the VoIP and Network Quality Manager, plus the User Device Tracker, the IP Address Manager, the Network Configuration Manager, and the SolarWinds High Availability service. In short, the package gives you all of the network monitoring and management tools that you could possibly need. The bundle is available for a 30-day free trial.

Who is it recommended for?

Any network manager would benefit from the service of SolarWinds Network Performance Monitor. However, all of the tools on this list offer exactly the same service, so potential buyers should try a few options before deciding.


  • Offers templates that allow your users to identify and fix packet loss issues right away
  • Supports auto-discovery that builds network topology maps and inventory lists in real-time based on devices that enter the network
  • Has some of the best alerting features that balance effectiveness with ease of use
  • Supports both SNMP monitoring as well as packet analysis, giving you more control over monitoring than similar tools
  • Tons of pre-configured templates, reports, and dashboard views


  • This is a feature-rich enterprise tool designed for sysadmin, non-technical users may some features overwhelming

Both of these SolarWinds products run on a common platform and can be integrated together. All SolarWinds infrastructure monitoring systems run on Windows Server. You can get a 30-day free trial for both of these tools.


SolarWinds Network Performance Monitor: Map your entire network to get visibility on packet loss and identify the root cause of the problem. Overall, a vital tool that is great for reducing packet loss to 0% or as close as possible.

Get 30 Day Free Trial:

OS: Windows Server 2016 or later

2. Site24x7 (FREE TRIAL)

Site24x7 Fortigate Firewall Monitoring

There are two viewpoints that will spot packet loss and Site24x7 looks at networks from both of these angles. You can simultaneously watch over network devices and record traffic statistics with the packages offered on the Site24x7 cloud platform.

Key Features:

  • Network device monitoring
  • Traffic analysis
  • Early warnings

Why do we recommend it?

Site24x7 gives technicians every form of early warning possible. By simultaneously monitoring applications, servers, and networks, this system will suddenly deliver a series of warnings when a traffic problem arises because problems on the network soon starve applications of data. By looking at all alerts, technicians immediately see the root cause of the problem.

The Site24x7 provides device discovery and the creation of a network inventory. This scanning ability extends to the identification of routers, switches, firewalls, printers, load balancers, and other network hardware. The database also supports the automatic creation of a network topology map. Once the system knows which devices are on the network and how they connect together, simultaneous device health monitoring and traffic tracking begin.

SNMP-based device status reports include interface throughput data that includes packet loss. One of the major causes of packet loss is excessive load on a switch or router. Site24x7 learns the full capacity of each device and identifies when traffic volumes approach that capability. The system will raise an alert when this situation arises, giving technicians time to make adjustments to the network to relieve bottlenecks and reduce packet loss.

The traffic monitoring services in Site24x7 use a combination of device statistics querying with protocols such as NetFlow and IPFIX and connection testing. The tests are performed with a system called MTR, which is a combination of TraceRoute and Ping. This traffic monitoring includes statistics on packet loss as well as the success and speed of a transmission to a specific node on the network.

Site24x7 Current Network Route

The MTR system will generate a route map that provides details of the performance of each link, quickly identifying through color coding where problems lie. This information tells technicians where on the network overloading is causing packet loss.

Who is it recommended for?

The Site24x7 packages are very reasonably priced for basic capacity that is suitable for small networks. Larger businesses add on extra capacity for a fee. This makes the service suitable for businesses of all sizes. The SNMP monitoring and path analysis features of Site24x7 compete well with the services of SolarWinds Network Performance Monitor. It also competes well as a full-stack monitor with the PRTG package. Consider Site24x7 as a cloud-based alternative to the SolarWinds and PRTG options on this list.


  • Full stack monitoring with root cause analysis
  • Path analysis with visual route representation
  • Alerts at all levels of observability


  • No on-site option

All of the plans of Site24x7 include network monitoring, so you get packet loss detection measures in whichever package you choose. You can examine any of those packages with a 30-day free trial.

Site24x7 Start a 30-day FREE Trial

3. Datadog Network Performance Monitoring

Datadog Network Performance Monitoring Containers

If you prefer SaaS platforms to on-premises monitoring packages then Datadog Network Performance Monitoring is your best bet for a packet loss detection system. Datadog presents packet loss figures as retransmissions.

The monitor scours your network and generates a network map. Accessing that display, you can hover over any device on the network to see its current throughput statistics, which includes the number of retransmitted packets.

The monitoring console also provides a path analysis function, which is like a visual Ping service. This will also give you a retransmission rate for the path under consideration.

Key Features:

  • Live network traffic statistics
  • Analysis features
  • Retransmission rates

Why do we recommend it?

The Datadog Network Performance Monitoring service is your best option for network traffic monitoring if you want a cloud-based service. The Datadog system offers packet sampling and Ping tests. Subscribe to the Network Device Monitoring package as well to get SNMP performance alerts, device discovery, and network maps.

The console is more than just those visual displays. It also has screens that list details of all switches and routers in a table, so you can see traffic information at every point of the network simultaneously. Those screens also have some great graphs that show network activity.

Datadog SNMP Trap Hero

All of the data can be searched and resorted and you can even generate your own custom graphs. Another point of customization in the package can be found in the alerting system. The Datadog monitor presents a list of available metrics and you can place a performance threshold on any one of them. For example, you could set an alert if a switch’s CPU is at 80 percent of full capacity.

Other traffic monitoring services in the Network Performance Monitor include a DNS request monitor and a load balancer tracker.

The Datadog system isn’t limited to networks because it will also watch the connections to and between cloud platforms. You need to set up the monitor with details of each of your cloud accounts and then it will include those systems as points in your network. They will appear on the network map as well as in the device performance table. The monitor can identify whether performance issues are caused by the cloud platform, the internet connection to it, or your home network.

Who is it recommended for?

Datadog is a good choice for those who prefer to use SaaS packages rather than getting software downloads to host and maintain.


  • Integrates cloud platform connection monitoring into the network tracker
  • Shows device traffic statistics
  • Provides graphs and maps for link performance
  • Shows a path between two given points


  • Device health monitoring is available but in a separate package

The Datadog platform includes many other system monitoring and management tools and you can get a look at all of them with a 14-day free trial.

4. Paessler Packet Loss Monitoring with PRTG

Paessler PRTG Cisco IP SLA Sensor for Packet Loss

Paessler is a significant player in the network monitoring software sector and it puts all of its expertise into one killer product: PRTG Network Monitor. The company prices its product by a count of sensors.

Key Features

  • Traffic monitors
  • Network discovery
  • SNMP processes
  • Status alerts
  • SaaS option

Why do we recommend it?

PRTG offers a number of traffic monitoring tools that include an SNMP monitor with alerts for device status checking, traffic sampling, a live network map, and Ping tests. You can assemble your own combination of these sensors to build yourself the perfect packet loss prevention service.

A “sensor” is a network or device condition, or a hardware feature. You need to employ three sensors to prevent or resolve packet loss:

  • The Ping test sensor calculates packet loss rate and trip time at each device.
  • The Quality of Service sensor checks on packet loss over each link in the network.
  • The third is the Cisco IP SLA sensor that only collects data from Cisco network equipment.

Paessler PRTG Packet Sniffer Sensor

The ongoing system monitoring routines of PRTG head off conditions that cause packet loss.

  • First of all, you need to ensure that no software bugs or hardware failures will cripple the network. PRTG uses SNMP agents to constantly monitor for error conditions on each piece of hardware on the network.
  • Set alert levels at the processing capacity of each network device and marry that to a live monitor of the network’s throughput rate per link.

The build-up of traffic in one area of the network may cause overloading on the related switch or router and in turn cause it to drop data packets.

The PRTG system monitors application performance, too. You can prevent network overloads if you spot a sudden spike in the traffic generated by one application just by blocking it temporarily. You can also track the source of traffic back to a specific endpoint on the network and block that source to head off device overloading.

Paessler PRTG QoS One Way Sensor for Packet Loss

The dashboard of PRTG includes some great visualizations, which include color-coded dials, charts, graphs, and histograms. The mapping features of PRTG are impressive and offer physical layout views both on the LAN and across a real-world map for WANs. A Map Editor lets you build your own network representations by selecting which layer to display and whether to include the identification of protocols, applications, and endpoints.

Who is it recommended for?

The PRTG package is very scalable. You pay for the number of sensors that you turn on and traffic volumes have no influence on the price. So, this tool is suitable for networks of any size. A nice surprise for small businesses is that the PRTG package is free forever if you only turn on 100 sensors.


  • Highly customizable sensors allow users to prioritize packet loss thresholds easily
  • Uses a combination of packet sniffing, WMI, and SNMP to report network performance data
  • Fully customizable dashboard is great for both lone administrators as well as NOC teams
  • Supports a wide range of alert integrations such as SMS, email, and integrations into platforms like Slack
  • Supports a freeware version


  • Is a very detailed platform with many features that require time to learn

Paessler PRTG’s monitoring extends into the Cloud, will enable you to monitor remote sites, uncover network problems, while also covering wireless devices and virtual environments. You can install PRTG on the Windows operating system or opt to access the system over the internet as a Cloud-based service. Paessler offers a free trial of PRTG.

5. Nagios XI

Nagios XI screen

Nagios Core is a free and open-source program. The only problem is that no user interface is included. To get full GUI controls, you must pay for the Nagios XI system.

Like all of the other recommendations on this list, Nagios XI discovers all of the devices connected to your network and lists them on the dashboard. It will also generate a map of your network. Ongoing status check head off potential packet loss-provoking performance problems.

Key Features

  • Device discovery
  • Status alerts
  • Traffic monitoring

Why do we recommend it?

Nagios XI gives you device monitoring to head off capacity exhaustion. Actual traffic analysis requires an add-on module. Although Nagios is well known for its free extensions, there are none for traffic analysis, so you are forced to buy the paid add-on.

Statuses are checked by the proprietary Nagios Core 4 monitoring system rather than SNMP. However, Nagios can be extended by free plug-ins, and an SNMP-driven monitoring system is available in the plug-in library. Traffic throughput rates, CPU activity, and memory utilization appear as statuses on the dashboard include. By setting alert levels on these attributes, you can get sufficient warning to prevent overloading of each of your network devices.

A Configuration Management module checks the setup of each device on the network and logs it. The log records changes made to those configurations. If a new setting impacts performance, such as increased packet loss, you can use the Configuration Manager to instantly roll back settings on a device to an earlier configuration.

The dashboard of Nagios XI includes some very attractive visualizations with color-coded graphs, charts, and dials. You can customize the dashboard and create versions for different team members as well as non-technical managers who need to stay informed.

The Nagios XI package includes all the widgets needed to assemble a custom dashboard through a drag-and-drop interface that makes it easy to stop packet loss. The system comes with standard reports and you can even build your own custom output.

Nagios records and stores performance data, so you can operate the interface’s analysis tools to replay traffic events under different scenarios. The capacity planning features of this system will help spot potential overloading that would cause packet loss.

Nagios XI will cover virtual systems, cloud services, remote sites, and wireless systems as well as traditional wired LANs. You can only install this monitor on CentOS and RHEL Linux. If you don’t have those but do have VMware or Hyper-V machines, you can install it there. Nagios XI is available for a 60-day free trial.

Who is it recommended for?

Nagios XI is a major rival to OpManager in the Linux market. The system doesn’t run directly on Windows, so you would have to float it over Docker or VMware.


  • Monitors the infrastructure to help identify the location and scope of packet loss
  • Completely open-source tool – great for building custom features
  • Flexible alerting options support SMS and email
  • Available on both Windows and Linux operating systems


  • Open-source solutions lack paid support – not ideal for enterprise environments


Being able to easily remedy unforeseen buildup in packet loss will greatly assist you in performing your job well. Although the tools on this list are a little pricey, they pay for themselves in the long run through productivity increases and lower bandwidth requirements.

Fortunately, all of those tools we outlined above are available for free trials. Check out a few to see which gives you the best opportunity to prevent or reduce packet loss in your network.

Leave a message about your experience in the comments section below, and help others in the community learn from your experience.

Packet Loss FAQs

What causes packet loss on a network?

The most common cause of packet loss on a network is overloaded network devices. Switches and routers will drop data packets if they cannot process them in time. Other major packet loss causes include faulty equipment and cabling.

How do you calculate packet loss?

Take a count of the number of packets sent at one point on the network and the rate of packets received at another node. Subtract the number of packets received from the number of packets sent and divide the result by the number of packets sent to get the packet loss rate.

Why do I have packet loss with Ethernet?

Ethernet cables will lose packets if there is heavy electromagnetic interference nearby, if part of the cable is damaged or if the connectors at each end are loosely plugged into equipment.

Does packet loss affect ping?

Packet loss is one of the factors measured by the Ping utility. However, what is commonly referred to as “ping” is the round-trip time (RTT). This is not directly changed by packet loss – the two metrics are factors that influence response times over networks.

Is some packet loss normal?

Some packet loss is to be expected and isn’t usually a major problem. The rate of packet loss to be expected greatly depends on the size and reliability of the network. The greater the number of hops a transmission needs to take, the greater the risk of packet loss. There should be a lot less packet loss experienced on a private network than on the internet. Also, small networks should experience less packet loss than large networks in normal conditions. In general, a packet loss rate of 1 to 2.5 percent is seen as acceptable. Packet loss rates are generally higher with WiFi networks than with wired systems.

Is 2% packet loss bad?

Any packet loss will slow down response time but on a public medium like the internet, an expectation of 100% delivery success is unreasonable. Be prepared to encounter at least a little packet loss and anything below 5% is considered acceptable.

Can a VPN help with packet loss?

In truth, a VPN can’t do much about packet loss if the loss is caused by poor performance by the ISP’s equipment or an overloaded router. All a VPN does is encrypt packets and alter the path that a connection would normally take to reach a specific destination by diverting the connection through a mediating server. Those packets still have to pass through your gateway to the internet and the equipment of your ISP. If faults at those points are causing packet loss, they will drop packets regardless of where they are going or how they have been encrypted.