A SIEM system is a form of security software. However, not every business has the resources or specialist staff that can manage this specialized type of system. A managed SIEM is the solution because it provides the software as well as the experts to run it.
A managed SIEM lets businesses get on with their core activities without needing to worry that their efforts will be undermined by hackers or fines for data loss. Even organizations that have the budget to hire their own cybersecurity experts and are of sufficient size to keep an in-house team fully occupied struggle to find the right staff and end up turning to managed SIEM solutions.
Here is our list of the six best Managed SIEM services:
- UnderDefense EDITOR’S CHOICE A SIEM service provided by an expert Security Operations Center and cybersecurity consultancy; choice of managed SIEM, on-premises software, or co-managed SIEM.
- Ideal Managed SIEM An impressive Security Operation Center that can protect IT resources anywhere in the world.
- Infradata Managed SIEM System security services from a fully certified Security Operations Center.
- Bulletproof Managed SIEM A Security Operations Center that runs a SIEM service and also offers vulnerability scanning and penetration testing.
- ArmorPoint A SIEM system that can be bought as software to install on-premises or subscribed to as a managed service.
- Redscan Managed SIEM A SIEM service that includes around the clock vigilance from experts who are good at rooting out false positives.
Who needs a Managed SIEM Solution?
SIEM stands for Security Information and Event Management. It is a category of cybersecurity software that looks in many different places around the IT system for evidence of intrusion or malicious behavior.
Most SIEM systems are tools for experts to use in order to find intruders or insider threats and they point to possible problems so that a member of staff can make further investigations and make a decision on what to do about the menace.
Small businesses, startups, and businesses that outsource their IT management won’t have any in-house IT team to assess the results shown by a SIEM system. Fortunately, this is another area of IT support that can be outsourced. Managed SIEM system bundle in the SIEM software and cloud server resources with a team of technicians to carry out that risk analysis, root cause investigation, and mitigation actions that on-premises experts are expected to perform.
How does SIEM work?
SIEM is an evolution of traditional antimalware systems. Hackers don’t always use software and automated processes to attack a private IT system. They also have manual methods for exploiting networks and endpoints. A hacker might enter into a network looking for data that can be sold or ways to command a funds transfer to steal money from the business.
Even bland and boring businesses are interesting to hackers. This is because the IT resources of a victimized company provide free equipment that a hacker can use. Hackers drag down the performance of servers by secretly installing cryptocurrency mining systems on them. A hacker can also use the gateway of business to channel attacks on other businesses, thus hiding the real location of the attacker and evading detection.
Most network defenses are there to block access by unauthorized users so hackers use phishing emails to trick employees into divulging their login credentials. Another way that genuine user accounts can be acquired by hackers is through guessing passwords. Legitimate users of a company system can also perform malicious acts. This could be because they were tricked by a hacker impersonating a superior or because that employee is angry with a boss, the owner, or the business in general because of a perceived slight.
When valid user accounts get used for attacks, there is little that boundary defenses can do to spot them. SIEM systems look through log files and watch traffic patterns to look for unexpected activities. For example, the user account of an employee in the sales department probably shouldn’t be trying to access the business’s purchasing records and a worker sitting in the offices in the USA couldn’t possibly be logging in from the Philippines.
SIEM uses two sources of information and combines two older security strategies. SIM is Security Information Management, which gathers log files from all over the business, consolidates them into a common format, and searches through them for significant patterns of activities, called “indicators of compromise.” The second methodology that feeds into SIEM is called Security Event Management (SEM), which scans network traffic for anomalous behavior.
While SEM is quick, SIM is more accurate. SIM can spot malicious behavior by linking together apparently normal events that collectively indicate unauthorized actions. Combining SIM and SEM into SIEM produces a fast and accurate system protection strategy.
About Managed SIEM services
If you are just starting up a business or if you haven’t automated many processes in a traditional business that you have been running for a long time, you should investigate managed services.
It is possible now to run an entire business empire without employing anyone directly or having any premises. You can hire home-based freelancers and get cloud services, so all of your IT systems is focused on the Internet. It is even possible to get together a bunch of people all working individually as one company by getting a VoIP telephone number for your business. You can then subscribe to a cloud switchboard to channel calls through to the mobile devices and home phone numbers of your workers.
However, even if you don’t have any on-premises equipment at all, your business is still under threat from hackers. Web-based eCommerce businesses are particularly vulnerable. Any business that has an Internet connection is at risk of attack. So, they all need cybersecurity systems for protection.
A Managed Service Provider (MSP) takes care of all of the IT functions that a traditional office would. Whether your enterprise has premises or works as a virtual office, an MSP takes all of the worries of running IT infrastructure off your shoulders. A managed SIEM service gives you the full attention of the top-drawer cybersecurity experts that even the most prosperous corporations can’t hire because they are so rare.
The best Managed SIEM services
Placing the control of your IT infrastructure’s defense in the hands of a separate company seems to be a big risk. No matter where your company’s data is held or who secures it, ultimately, you have the legal responsibility for it. However, managed SIEM providers know that. They are only in business because they are good at what they do and better at looking after system security than the people who are available for hire.
A major priority for many companies is to prove compliance with data security standards. In many fields of business, it isn’t possible to win clients or get associate agreements without having accreditation to some standard or another. Managed SIEM service providers know all about those standards. They will help you tighten up your system, so it qualifies for an accreditation certificate, providing all of the necessary documentation for that aim.
Our methodology for selecting a managed SIEM service for your company
We reviewed the market for managed SIEM systems and analyzed the available packages based on the following criteria:
- Around-the-clock system management team
- Expert security analysts to interpret anomaly reports
- A service that can manage the security for multiple sites
- Options to choose the SIEM software that will be used
- A trustworthy and traceable service provider
- A free trial or a demo service that lets you assess the credibility of the security team
- Value for money represented by a high degree of security expertise at a reasonable subscription rate
With these selection criteria in mind, we looked for managed service providers that have good reputations in the field of system security and have a list of satisfied clients.
We have surveyed the marketplace to identify outstanding managed SIEM providers that not only protect IT systems competently but can also assist with data security standards compliance
UnderDefense is a long-standing cybersecurity consultancy that runs a Security Operations Center. However, the reason this company is on our list is that it also offers a managed SIEM service. The service is ideal for companies that don’t have in-house IT staff with security expertise.
- Expert cybersecurity support
- Choice of SIEM software
- Compliance reporting
- Remediation advice
- Co-managed option
A unique offering of UnderDefense is its co-managed SIEM service. This service is tailored towards businesses that have an IT department and equipment to host the SIEM software. So, the in-house staff maintains the software but they might not be able to interpret the results shown by the SIEM or work out what to do in order to shut down any detected threats.
The co-managed service is a support package with cybersecurity experts on-call. These experts check on the alarms raised by the SIEM software and perform further analysis through the stored records of the SIEM to identify all of the compromised elements of the system. As a result, UnderDefense experts are able to recommend actions that need to be taken.
- Is a co-managed service, great for businesses that don’t want to build larger cybersecurity teams
- Offers access to on-call experts
- Features a highly customizable and elegant dashboard
- Offers vulnerability prioritization
- New users get their first month free
- Best suited for enterprises and large networks
You can get your first month for free.
UnderDefense is our top choice for a managed SIEM service because of its unique co-managed solution. The ability to pool expert advice 24/7 that is constantly exposed to identifying and dealing with threats instead of relying on an internal team makes UnderDefense a natural choice for organizations that lack budgets to run in-house security teams.
Try the 1st Month for Free: underdefense.com/soc/
Ideal is a cybersecurity consultancy that advises corporations on security system acquisition. The company also runs a managed service provider and offers a managed SIEM solution.
- Fully staffed with cybersecurity experts
- Tailored service
- SOC active 24/7
- Compliance reporting
The Ideal Managed SIEM takes all of the security tasks from its customers. The typical customer of Ideal Managed SIEM is a company that has an IT department but doesn’t have any cybersecurity expertise on staff. The service is manned around the clock to ensure that there are no times of the day when intrusion could be made easier. The consultants of Ideal assist their customers in creating security that complies with any data protection standard. The technicians will also assist compliance auditors and provide all of the necessary documentation to prove security or declare any breeches.
- Is a great fit for organizations with little to no in house IT staff
- Offers 24/7 monitoring
- Techs offer compliance assistance and assistance managing breaches
- Offers tailored solutions for each client
- No co-managed option
The Ideal Managed SIEM service is a tailored solution and so there is no fixed price. The fee is set after a consultation that assesses the exact security needs of the new customer.
As with most of the managed SIEM solution on this list, the Infradata Managed SIEM is a service that grew out of a cybersecurity consultancy. The business has been in operation since 2005 and specializes in security advice for multinational, telecom services, and managed service providers. The company’s staff includes more than 170 certified engineers.
- Tailored cybersecurity service
- Services of security experts
- Cloud-based solution or the SIEM software of choice
Infradata advises businesses on cybersecurity strategies and software purchases. The MSP division of Infradata offers managed SD-WAN, managed firewalls, managed detection and response, and vulnerability and compliance management services as well as the managed SIEM system.
Infradata is based in Basingstoke in the UK but it supports customers all over the world through offices in seven countries. The service’s customer base is spread across 50 countries. The SIEM service doesn’t have a fixed price because it is a tailored service that is assembled from different specialist services.
- Staff includes over 170 certified engineers
- Offers managed SD-WAN, intrusion detection, and vulnerability management
- Offers services that cater to MSP environments
- No co-managed option
Bulletproof is a cybersecurity consultancy that offers vulnerability assessments, penetration testing, and a managed SIEM service. While many MSPs use cloud servers provided by the likes of AWS, Google, or Digital Ocean, Bulletproof owns all of its own infrastructure. The company uses its own cyber threat defense skills to ensure its own servers are free from intrusion.
- Scalable pricing
- Fully owned infrastructure
- Proprietary SIEM software
The Bulletproof SIEM platform is a proprietary system that includes user and entity behavior analysis. This is an AI-based process that uses machine learning to establish a baseline of normal behavior for each user account. UEBA is useful for preventing false-positive reporting that could target and lock out legitimate users. It is able to spot accounts that have been hijacked and also identifies dormant accounts that are vulnerable to takeover.
Bulletproof consultants examine the results of alerts raised by the SIEM software and perform root cause analysis to investigate whether an unusual event really does indicate malicious activity. They are then able to take action to block off the intruder and prevent data loss.
The service also supports the data standards compliance needs of its customers, providing assistance to compliance auditors and furnishing all necessary documentation for reporting.
The Bulletproof tariff is charge by subscription per protected node per month.
- Offers a wide range of services including vulnerability management, pen testing, and consultancy
- Leverages machine learning to monitor each environment for threats
- Supports compliance management and auditing
- Platform provides root cause analysis
- Geared towards enterprise clients
ArmorPoint Managed SIEM service also includes system performance monitoring. The technicians for the service include IT incident management routines, so they can back up and restore data to ensure service continuity. The service begins with an asset discovery phase, which is a great feature to help disorganized businesses get on top of their asset inventory. This record of equipment gets updated automatically whenever the IT resources of the customer change.
- System performance monitoring included
- Cybersecurity consultancy included
- Free trial
The security system offered by ArmorPoint includes event log management, event correlation, threat detection and response, automated mitigation procedures, and standard compliance reporting. The service uses machine learning processes in user and entity behavior analysis to refine the accuracy of the SIEM’s alerts.
Customers get access to the SIEM dashboard for informational purposes. The system console is attractive and includes data visualizations, such as graphs and charts. This can be useful for internal reporting and team goal discussions. However, none of the staff of a client of ArmorPoint need to intervene in the security process. All human expertise is provided in with the ArmorPoint Managed SIEM package.
The Managed SIEM service is offered in three plan levels and each is available for a free trial. The ArmorPoint SIEM services are also available on a SaaS basis for those businesses that want to manage their security themselves. All plans are priced by monthly subscription.
- Displays SIEM information through an informative dashboard
- Uses machine learning and data science to pinpoint threats and prevent attacks
- Provides great data visualization
- Offers both managed and SaaS options
- Can have a steep learning curve during setup
Redscan Managed SIEM includes a hosted SIEM system, human experts to analyze findings and a threat intelligence feed. The service operates 24/7 from the Redscan Security Operations Center. Redscan is able to support clients all over the world and will monitor single-site networks, cloud services, hybrid systems, and multi-site infrastructure.
- Fully managed service
- 24/7 activity
- Compliance support
Redscan also offers alternative managed cybersecurity services. These include a managed intrusion detection system, a managed endpoint detection and response service, managed behavioral monitoring, and vulnerability management. The company can also perform one-off penetration testing and vulnerability assessments of any client system.
Redscan is an experience managed security service provider that has a SOC that is operational around the clock and always has cybersecurity experts on-site to assess SIEM results and recommend mitigation actions. The service is fully compliant with PCI DSS and GDPR and the support team is able to provide all of the documentation that clients need for compliance reporting.
- Offers 24/7 assistance and SIEM management services
- Provides compliance services for PCI, DSS, and HIPAA
- Offers behavioral monitoring using machine learning
- Only available as a fully managed solution
Choosing a Managed SIEM service provider
Small businesses and startups that don’t have the office space or work volume to justify having an in-house cybersecurity team should certainly opt for a managed SIEM service.
Cyberattacks have removed the ease of doing business on the Internet. An attack can ruin an enterprise that is dependent on connectivity for the success of its business plan. A managed SIEM service evens the score and removes the threat of ruinous attacks.
Best Managed SIEM Services FAQS
What is a managed SIEM service?
SIEM stands for Security Information and Event Management. It is a security package that checks through log files for signs of malicious activity and also watches over network traffic. The system produces warnings about possible security breaches. You need a security analyst on staff to look through the SIEM output and work out whether warnings represent serious threats and then decide what to do about it. You can subscribe to cloud-based SIENMs, which means you don’t have to host the software for the package. A managed SIEM goes one step further because not only is the software hosted, with maintenance technicians provided, but you also get the services of security specialists to assess the SIEM’s alerts.
Which is better SIEM or soar?
SIEM is a security package that gathers data from network traffic monitoring and system logs. SOAR is Security Orchestration, Automation, and Response. A SOAR system coordinates the activities of existing security services, such as access rights managers and firewalls. SOAR is a newer system than SIEM and it includes automated responses, such as blocking traffic from suspicious IP addresses or suspending compromised user accounts. SIEM services don’t necessarily include any response mechanisms – although some SIEM producers include these. The relative superiority of SIEM or SOAR comes down to the competence of the individual package. While SOAR is more comprehensive than SIEM, some SIEM systems and extensive and a lot better than many SOARs on the market.
Will XDR replace SIEM?
XDR Is very similar to a SIEM. THE XDR system focuses on collecting data from endpoints and adds in data collected from system security services, such as firewalls and access rights manager. Effectively, the two systems perform the same task. While an XDR usually includes an agent installed on every endpoint, a SIEM only requires one agent connected to the network to gather information from all devices on the network. A very comprehensive XDR endpoint agent can implement device security measures even when the device is disconnected from the network. An XDR with a very slim device agent has almost identical capabilities to a SIEM.