NordVPN not working Apple TV

NordVPN not working with Apple TV often comes down to blocked server IPs, router problems, DNS traffic leaking, or even timezone/Apple ID conflicts. Rarely, network admins may block the port used by NordLynx, which is the only protocol NordVPN currently supports on Apple TV.

Below, we’ll explain the main causes of NordVPN issues on Apple TV and how to fix them. We’ll also cover how to change your Apple TV DNS settings, which often fixes the most common errors. Finally, we’ll go over some other VPNs you can try if NordVPN won’t cooperate.

Why is NordVPN not working with Apple TV?

One common issue with NordVPN on Apple TV is this pesky “We hit an error. Sorry, an unexpected error at our end.” prompt when trying to log in.

screenshot showing the "We hit an error" message when NordVPN is not working with Apple TV

Meanwhile, some users complain they can’t find content from the region they’ve connected to. No matter what issue you’re facing, we’ll list some possible causes and fixes below.

Here’s what might explain NordVPN not working with Apple TV:

  • Mismatched timezone settings: If your Apple TV’s system time doesn’t align with the VPN server’s region, it can trigger geo-location errors on streaming apps.
  • Incorrect Apple ID location: To access some region-locked apps (such as Hulu), you’ll need a country-specific ID alongside NordVPN.
  • Blacklisted VPN IP address: The platform you’re trying to access may have already flagged and blocked the server’s IP as part of its VPN filtering efforts.
  • Blocked VPN protocol: Using a VPN on school Wi-FI can be tricky, as network admins may block specific protocols to prevent students from accessing blocked content.
  • Potential DNS leaks: Apple TV may default to your ISP’s DNS, leaking your location even with NordVPN active and causing playback issues on some services.
  • Possible router issues: If your router has misconfigured settings or an unstable connection, NordVPN may not connect reliably on Apple TV, leading to buffering and other annoyances.
  • Outdated tvOS or NordVPN version: Normally, Apple TV and any installed apps update automatically. Disabling either could cause NordVPN to stop working.

How to fix NordVPN not working with Apple TV

Fixing NordVPN problems on Apple TV can be straightforward if you follow the right steps. Here’s what to do:

  • Update tvOS and the NordVPN app: Having the latest fixes may clear up what’s causing NordVPN errors. Ensure auto-updates are enabled for apps and the OS to prevent similar issues in the future.
  • Use a different server: The streaming service you’re using may have blocked your current VPN server. Reconnect to get another IP, or use a different region altogether.
  • Try another device/protocol: The Apple TV app only supports NordLynx at the moment. If NordVPN works via OpenVPN on your other gadgets, the network admin may be blocking port UDP 51820. Not much you can do but contact them about it.
  • Change the Apple TV time: Adjust your settings so your local time is the same as the VPN server you’re connected to. Otherwise, some streaming apps may block access.
  • Restart your router: Temporary glitches in your router can disrupt the VPN connection. Power it off for 30 seconds, then turn it back on to refresh the network.
  • Create a separate, region-specific Apple ID: Some stubborn apps also check your Apple ID country, and may not appear in your searches even with NordVPN active. Here’s how to change your Apple TV iTunes region to fix that.
  • Reinstall NordVPN: A corrupted install can prevent the app from connecting properly. Remove NordVPN from your Apple TV, then install it again from the App Store.
  • Tweak your Apple TV DNS settings: Wrong or outdated DNS entries can stop NordVPN from routing traffic correctly. Manually set NordVPN’s DNS servers in your network settings using the steps in the next section.

Best DNS settings for Apple TV

If NordVPN keeps hitting the “unexpected error at our end” on Apple TV, support reps suggest using one of NordVPN’s DNS addresses. Here’s how:

  1. Open Settings and head to General.
  2. Navigate to Network.
  3. Pick Wi-Fi or Ethernet, depending on your Apple TV connection. For Wi-Fi, enter your wireless network details.
  4. Move down to Configure DNS and change it to Manual.
  5. Input one of NordVPN’s DNS addresses: 103.86.96.100 or 103.86.99.100.
  6. Restart your Apple TV to save your changes. Just go to Settings > General > Restart.

How to sign in to Apple TV with NordVPN

Signing in to Apple TV with NordVPN should only take a few minutes, though some geo-blocked services may require extra steps. Here’s how to do it:

  1. Make sure you have an active NordVPN subscription. Other options like Surfshark or IPVanish also work well on Apple TV.
  2. Install the NordVPN app on your Apple TV—you can get it directly from the App Store. For older models that don’t support tvOS 17+, consider setting up NordVPN on a router.
  3. Open the app, sign in, and choose a server in the country you want to access. Test a few different locations (such as Canada, the UK, and the US) if one isn’t working.
  4. Once connected, open the streaming app you want to use on your Apple TV and sign in with your account.
  5. Note that some content may be trickier to access, requiring you to change your Apple TV iTunes region before anything else.

NordVPN alternatives that work with Apple TV

Still having issues with NordVPN? Try out these other Apple TV-compatible VPNs:

  1. Surfshark: Best Apple TV VPN with affordable plans. Supports unlimited devices and runs smoothly on Apple TV via the native tvOS app or router setup. Great streaming support and stable speeds thanks to its Nexus technology.
  2. IPVanish: Strong performance with a large US server presence, and great for unblocking streaming apps. Lets you connect all your devices at once.
  3. ExpressVPN: Known for fast, consistent speeds and a simple interface. Its 3,000+ servers in 105+ countries have built-in obfuscation to keep your location a secret.
  4. Proton VPN: Privacy-focused with solid streaming performance in supported regions. Includes a free plan, though a premium subscription is required for streaming.
  5. PureVPN: Offers servers in over 65 countries and a working Apple TV app. Has streaming-optimized servers for smoother playback, plus a 31-day money-back plan.

Check out our complete guide to the best VPNs for Apple TV, where we cover each provider in more depth (plus four extra ones).

NordVPN not working with Apple TV FAQs

Do Apple devices support NordVPN?

Yes, Apple devices support NordVPN. You can download the app from the App Store on iPhones, iPads, Macs, and even Apple TV with the release of tvOS 17. Once installed, just log in and connect to a server like you would on any device.

Why does NordVPN keep failing to connect?

If NordVPN keeps failing to connect, it could be due to a poor internet connection, server overload, outdated software, or interference from other apps. Try switching servers, restarting your device, or reinstalling the app. Contact support if it still doesn’t work.

Can I use a free VPN with Apple TV?

Yes, you can use a free VPN with Apple TV, provided it has a tvOS app. For instance, Proton VPN and Hide.me are a couple of good choices that work with Apple TV, with decent speeds, great security, and unlimited data.

However, if you’re looking for a streaming option, a free VPN won’t cut it. Most (if not all) providers don’t support streaming on their free plan. You’ll need to upgrade to a premium subscription to bypass geo-blocks on Apple TV.