Best Remote Management Software

IT departments waste time moving around a building to access endpoints and central support teams managing multi-site businesses can’t get equipment on remote sites. Remote management software solves that problem.

Gone are the days when an IT support technician had to go to every PC in the office to install new software. It is no longer necessary to visit the user’s workstation when someone needs help.

Thanks to remote management software all management of computerized, network-connected devices can be carried out remotely from one central location.

Here is our list of the six best remote management software and tools:

  1. SolarWinds RMM EDITOR’S CHOICE A complete remote monitoring and management package that is suitable for IT pros and independent support technicians as well as managed service providers.
  2. Ninja RMM for IT Professionals An endpoint management system that includes onboarding and maintenance automation.
  3. ManageEngine Desktop Central A remote management system that covers endpoints on local and remote networks. It installs on Windows Server and Linux.
  4. Atera Cloud-based RMM that also includes PSA functions and is charged for per technician.
  5. ConnectWise Automate This remote management system includes both remote control and session recording features. It installs on Windows Server.
  6. Domotz Pro A remote management system that is able to support IoT devices as well as computers.

The best remote management software

1. SolarWinds Remote Monitoring & Management (FREE TRIAL)

SolarWinds RMM dashboard screenshot

The SolarWinds Remote Monitoring & Management (RMM) system is a complete package of all of the system management software that an organization’s IT department needs. This bundle of monitoring and management functions covers onboarding devices and users, software maintenance, and help desk access needs.

Software updates and patch management can be trialed and installed individually or rolled out en masse. The console for the RMM allows rollouts to be scheduled so they can be implemented during out of office hours. All update actions are reported on, so a support technician doesn’t need to sit and watch the statuses of each install as it happens. Failed installations and updates can be examined and rerun individually.

There are many standard system maintenance tasks that can be automated thanks to pre-written scripts. The system manager can assemble automated workflows through a drag-and-drop interface.

The RMM package includes live monitoring functions as well as remote management capabilities. This allows you to run all of your IT department responsibilities through one software package. The system monitors spot problems before they become critical, enabling technicians to take action before system impairment occurs.

The SolarWinds RMM is a SaaS service based in the cloud, so it can be accessed from anywhere. This makes it possible to unify a distributed technical team and even allow the inclusion of home-based contract staff. All communications across the internet are protected by encryption and 2FA (multi-factor) procedures can be activated for access to the console. The SolarWinds system allows the creation of individual accounts for each team member with different access rights for each job description.

Getting started with the RMM is very easy. Set up wizards perform system scans and automatically discover and log all of your business’s devices. SolarWinds offers the Remote Monitoring and Management system on a 30-day free trial.

Key features:

  • Automatic device discovery
  • Process automation
  • Remote access and remote control
  • Cloud-based
  • 30-day free trial

EDITOR'S CHOICE

SolarWinds RMM is our top pick for IT professionals because it offers a complete remote management system without the need to host it or maintain the software. The monitoring system built into this RMM package is a bonus and enables the entire IT department to work with one support system. SolarWinds RMM enables new devices and users to be onboarded. All equipment is tracked with software and operating systems are easy to install and update from one central location.

Start 30-day Free Trial: solarwindsmsp.com/products/rmm

OS: Cloud-based

2. Ninja RMM for IT Professionals

NinjaRMM - Third-party patch solution - screenshot

Ninja RMM is a good choice for IT professionals because it is cloud-based, so the IT department doesn’t need to waste time managing its own support software. The tool is able to manage computers running Windows and macOS and it is charged for on a per device subscription basis.

The system is able to onboard devices and users, allowing the creation of standard configurations and software inventories per user group. Many of the standard tasks of an IT department can be automated with this tool, including the rollout of patches.

Ninja RMM also includes a system monitoring section and servers and networks can be monitored through the system as well. The system logs all devices and alters the asset inventory when any device is added or removed. It will also scan and record all installed software for license management. As a cloud-based system, the console can be accessed from anywhere through any browser and there is also an app for mobile devices that accesses the system console.

Ninja RMM is available for a 30-day free trial.

Key features:

  • Remote access and remote control
  • Task automation
  • 30-day free trial

3. ManageEngine Desktop Central

ManageEngine Desktop Central screenshot

ManageEngine Desktop Central is a unified endpoint management system. It manages endpoints on a network, servers, and mobile devices. It doesn’t matter where those managed devices are, so they can be on a remote site or dotted around the world as well as being in the same building as the IT management team.

This software is able to create a standard setup for a typical company-owned device and onboard new equipment quickly by remotely installing the operating system, a configuration image, and all required software through an automated process.

Software updates and patches can also be rolled out instantly or on a schedule. The set up of devices extends to enabling Wi-Fi, creating email accounts, setting access PINs for mobile devices, and updating access rights databases.

Other features in the management of mobile devices include tracking, feature disabling, app permission management, and remote locking and wiping.

The Desktop Central software package also includes a remote access console and remote desktop capabilities for troubleshooting and assisting users. Features on desktop computers can also be controlled remotely, including a Wake-on-LAN feature and the control or blocking of USB devices.

The software for Desktop Manager installs on Windows Server and Linux. The remote management service can access devices running Windows, Linux, macOS, iOS, Android, and Windows Mobile. The software is available for a 30-day free trial.

Key Features:

  • Unified endpoint management
  • Remote control
  • 30-day free trial

4. Atera

Atera Dashboard Screenshot

Atera is a great choice for rapidly expanding IT departments because it is priced per technician seat. Whether you run IT services for a large multinational or have a single technician managing the IT resources of your small business, every organization gets access to the full suite of Atera services. For this reason, Atera is particularly popular with small businesses.

The Atera service encompasses all RMM and PSA functions that every IT support service needs. The remote management parts of the package include remote access for operating system management and also remote control for troubleshooting and user support.

New customers of the Atera system get up and running very quickly, thanks to the service’s autodiscovery feature. Once all of your business’s asset inventory has been logged, the service will audit all installed software, enabling you to properly manage your licenses.

Tasks such as onboarding and patch management can all be scheduled. Device configuration can be standardized with a full set up being performed on desktops anywhere in the world without having to leave the office.

Atera is a SaaS system, resident in the cloud and accessed through any standard web browser. This allows you to include home-based support technicians and have on-call help desk operators strategically located around the globe’s time zones to provide 24-hour availability at little cost.

Atera’s PSA functions are included with the RMM system for free. If you run your IT department as a cost center, you will need the SLA and timesheet recording functions of this module. The full complement of Atera functions is available for a 30-day free trial.

Key Features:

  • Task automation
  • Remote access and remote control
  • PSA functions
  • Autodiscovery

5. ConnectWise Automate

ConnectWise Automate

ConnectWise Automate is an on-premises solution. This software starts its service life by searching the network and logging all connected devices. The Automate system will also take an inventory of installed software on each device, taking care of your asset inventory and software license tracking.

The system includes a live monitoring service as well, so you can check on device statuses and proactively fix problems before users notice them. Both monitoring and management functions include servers and virtual machines as well as endpoints.

Task automation in the ConnectWise package gives the tool its name. Some user activities and communications can be delivered through the ConnectWise system without the need for any action by IT staff. This category of service includes a password generator and password reset request management system that users access directly. Email responses to communications from users can also be automated as can system information emails, such as onboarding or when maintenance tasks are about to occur.

Software updates and system patches can be installed on-demand or on a schedule. Each of these tasks can be performed on an individual device or for groups of computers.

The system gives remote access to all monitored endpoints for manual checks and troubleshooting and for automated setup and maintenance tasks. The service also includes a remote control facility that enhances user help call responses. Remote control sessions can be recorded.

ConnectWise Automate installs on Windows Server and it is available for a 14-day free trial.

Key features:

  • Remote access and remote control
  • Task automation
  • 14-day free trial

6. Domotz Pro

Domotz Pro RMM

Domotz is a remote management and monitoring system that includes IoT devices in its monitoring network as well as desktop computers. This is a cloud-based system that requires agents to be installed on all monitored devices. The agent also acts as a client program to facilitate remote access.

As the console for this SaaS system is based in the cloud, it can be accessed from anywhere through a standard web browser. There is also an app for mobile devices to enable technicians to access the console while away from their desks.

The tool starts off by searching through your network and logging all connected devices to create an asset inventory. It will create a topology map of the connections between devices and it can also plot the location of all devices on a real-world map. Domotz is able to monitor IoT devices as well as computers and office equipment.

Technicians can use Domotz Pro to roll out software updates and system patches individually or as a group. This action can be performed on-demand or to a schedule. The service allows secure remote access to each device and it also includes a remote device power management option.

One subscription account in Domotz allows many user accounts, so each technician in the team can be allocated separate login credentials to access the console. A subscription for Domotz is paid for month-to-month with no long term contracts. Charges are levied per site and there is no limit to the number of devices that can be monitored for that fee or the number of technicians that can use the system. You can access Domotz Pro on a 21-day free trial.

Key Features:

  • Autodiscovery
  • System monitoring
  • 21-day free trial

Choosing Remote Management Software

A fully remote management system enables an IT department to set up user accounts, install software, roll out patches, and clean disks without having to leave the support center.

Remote management software is often bundled in with a wider package of tools that are called Remote Monitoring and Management (RMM) systems. The SolarWinds RMM tool stands out not only for covering the needs of MSP but for also becoming a useful tool for IT professionals.