How to avoid and detect Elder Fraud: A guide for older people, carers and relatives

Published by on August 2, 2017 in Information Security

Elder abuse is a problem in western cultures world-wide. There are many forms of abuse ranging from neglect to physical abuse, and within that range is financial fraud. Elder fraud can take many forms and we’ll focus on the type of fraud that primarily uses the internet in this article.

Seniors are disproportionately targeted as victims for fraud. The AARP (formerly the American Association of Retired People) found that while only 35 percent of the American population is over 50 years old, fraud victims over 50 accounted for 57 percent of all fraud.

It’s difficult to obtain numbers on how large a problem elder fraud is world-wide. Different organizations calculate numbers in different ways and also define fraud differently. All we can be sure of is that billions of dollars are lost each year to criminals preying on elder citizens.

Fraud and the internet: a backgrounder

Fraudsters play a numbers game. They know that most of their attempts to con people won’t work, but they also know that some will. To succeed, the con-man has to make as many tries as possible. Going door-to-door attempting to scam people has low odds because it takes a long time and it’s only possible to hit so many doors in a day. Also, once a scam succeeds, the con-man has to high-tail it out of town before getting caught. Then, find another town and start all over.

The internet removed all those problems for fraudsters. They can now sit in the comfort of their own home, possibly countries away, and through the use of spam email attempt to con thousands of people per day, every day.

Elder fraud is a specific type of fraud aimed at seniors. The most common way that seniors are targeted over the internet is through email. General phishing techniques are used against a large number of email addresses with content aimed at seniors. Content aimed at seniors usually falls into these categories:

  1. Medication
  2. Financial support with regards to home equity or retirement savings
  3. Friendship or camaraderie

From responses to that general attack, more targeted spear phishing can take place in an attempt to defraud specific individuals.

Why are elders targeted?

The problems that plague humanity are fairly steady throughout life. We all want to be safe, warm, fed, loved, and financially secure. Very few people have all of those things all the time, and in our elder years the absence of some of those things can converge into a pattern.

It’s easier to phish people if you know what their problems are. A general phishing attack may use low mortgage rates, as an example. At any given time there are millions of people looking for mortgages but there are billions who are not and don’t care about the mortgage email. Seniors, on the other hand, tend to have a smaller pool of things that are of greater concern. As a population, things like medication costs, proper health care coverage, financial security as retirement funds run out, and providing for loved ones left behind tend to get more attention. It’s therefore easier to craft phishing emails about a small number of subjects that a large percentage of a population is likely to be interested in.

Other reasons may include the fact that many seniors are isolated and therefore have nobody they can trust to run ideas by. Email did not become widely affordable to households until the 1990s in Canada and wasn’t a daily communications mechanism until after that. Anyone over about 30 today has memories of a world without internet and our seniors would have spent most of their lives without it. That can lead to confusion over how reliable email is, and how much trust to assign it.

It’s also not uncommon to experience some level of diminished mental capacity as we age. That can tax our decision-making abilities to the limit and lead to bad decisions.

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Common types of elder fraud

A surprisingly sad statistic is that a good chunk of elder fraud is committed by family members or caregivers. The North American Securities Administrators Association reports that 23% of elder fraud causes in 2015 were committed by family members, trustees, or people with powers of attorney. Generally, those types of fraud are not committed over the internet since the parties are already known to each other. However, that doesn’t mean other types of fraud don’t exist – this body shop owner has been charged with defrauding elderly clients for car restoration jobs. Some of the more common internet scams take the following forms:

Monetary scams

Monetary scams aimed at elders are attractive to criminals for two diametrically opposed reasons. On one hand, many seniors are living on fixed and inadequate incomes and could use more money to live on. On the other hand, many seniors have sizable nest eggs and large amounts of equity in their houses so they can get their hands on a lot of money. The most insidious scams play both angles.

Fraudulent investment or insurance schemes seek to bilk money out of people with the promise of some greater reward down the road. While it can be grisly to consider at the time, it is always important to think of how much time is left for an investment to mature. By and large, elder people would be looking at short-term investments and there are very few legitimate lucrative short-term investments. The insurance scam plays the other angle – there is no concept of pulling any money out of the insurance policy. Rather, heart strings are played upon to invest money for those left behind.

In some cases, the insurance agent actually is a legitimately licensed insurance agent, but is still trying to commit fraud against the elderly. David Pickett, as US-based insurance agent, has been arrested 3 times for fraud.

A sub-class of this type of fraud involves offers to lend money that seem too good to be true. These types of scams are usually complicated to figure out because it’s hard to believe someone can fraudulently give someone else money. A complex example of this is the reverse mortgage system that exists in some countries. In a reverse mortgage situation, elder homeowners with significant equity in their property can opt to take a chunk of money for the estimated value of their house at the time they pass on or willingly move. At that time, the lender takes possession of the house and the debt is paid. The danger lies in that the principal plus the interest over time can end up being more than the house is worth.

In some countries, such as Canada, only 55 percent of the value of the property can be reversed mortgaged. That is to hedge against the possibility of the loan exceeding the value of the property when the debt is repaid. Some mortgage bloggers state that the value of the loan is not allowed to exceed the value of the property, but neither the government of Canada site, nor the single authorized reverse mortgage lender in the country (HomEquity Bank) confirm that. It’s harder to find concrete information on reverse mortgages in other countries. In the U.S., for example, the borrower’s estate generally does not have to pay any excess of the balance over the property value, but legislation enforcing that isn’t readily available. Reverse mortgages are not inherently fraudulent, but if the industry is not tightly controlled in your country, be sure to obtain sound third-party financial and legal advice beforehand.

Lottery scams are targeted at people of all ages and elder people are no exception. The basic framework of a lottery or sweepstakes scam is to tell the victim they’ve won a large prize of some kind, but some smaller amount of money has to be paid in order to claim the prize. The money to be paid is usually attributed to non-existent things like “international transfer fees” or something equally silly. It is safe to say that if you’ve never entered a lottery, you can’t win it, so claims like this out of the blue are a red flag. Legitimate lotteries are tightly regulated to ensure there is no fraud. It is extremely unlikely that a real lottery organization would contact the winner by email to begin with.

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Health scams

It’s no secret that thirty-somethings don’t need a lot of prescriptions. As we age, that changes and by the time we reach our elder years most people routinely take prescriptions of some sort. Depending on the type of drug and the available health care, those bills can add up. This creates a rich environment for scammers to prey on.

The National Association of Boards of Pharmacy states that 96 percent of the online pharmacies it reviewed appear to be operating against the law or against standard practices. Government and industry organizations alike warn against purchasing drugs online for a variety of reasons; most of which boil down to a lack of accountability. There is no reasonable way to ensure:

  • the drugs are correct
  • of the correct dosage
  • not expired
  • or even if the drugs will be shipped to you at all.

Spam is estimated to account for over 70 percent of all email on the internet. Of that, 65% is pharmacy related spam. With numbers like that, it’s almost certain that we’ve all received pharmacy spam at some point.

There are legitimate pharmacies that sell some drugs online. However, almost none of them would bother to send unsolicited email due to the fact that it would be immediately swallowed up in the maelstrom of fraudulent pharmacy spam email. If you’re going to order drugs online, the following guidelines are recommended:

  • only use websites that belong to a verifiable “brick and mortar” pharmacy with a street address
  • don’t purchase drugs from a pharmacy that will sell you prescription drugs without a prescription
  • don’t purchase drugs from a pharmacy that will issue you a prescription based solely on a questionnaire on the site

The National Association of Boards of Pharmacy is spearheading a movement to help customers identify legitimate pharmacy sites. A Top Level Domain (TLD) named pharmacy has been created. Much like a “dot com” domain has the extension .com (www.example.com), only legitimate pharmacies should be able to purchase “dot pharmacy” domains. The Safe Pharmacy site (www.safe.pharmacy) contains more information on that initiative.

Identity theft

Identity theft is a strange sounding term, but it is accurate. Identities are very valuable because identities can be used to get credit cards, open bank accounts, and a wide variety of other nefarious activities. Stealing an identity simply means pretending to be some other person in order to fraudulently obtain money or other items. Seniors represent about 15 percent of the U.S. population but disproportionately account for 22 percent of all identity theft.

We’ve created an infographic which shows many of the reasons why seniors are disproportionately targeted for identity theft. Some of the reasons include that seniors typically have:

  • higher savings than the younger population who are still building their nest egg
  • generally very good or excellent credit ratings
  • more assets, and
  • a higher net worth

Identity thieves are generally criminals of opportunity. Taking some basic steps can greatly increase your protection against becoming a victim. We’ve provided some easy-to-follow steps here.

There are a large number of Identity Theft prevention services in the U.S., which you may want to use as an added precaution.

A very large, ongoing scam that targets seniors is the IRS Scam. It has been going on for years and specifically tries to identify seniors as victims.The caller pretends to be the from the IRS and states that you have a tax debt that must be immediately paid in order to avoid arrest.

How to recognize if elder fraud is happening

Sometimes it can be painfully obvious when fraud has occurred. A suddenly empty bank account, or a sweepstakes cheque that never arrived can make it pretty obvious that you’ve been scammed. In other cases, the fraud can be more of a long-term process which siphons off small amounts of money over time and is harder to detect. If you’re vigilant, you may be able to spot the signs of elder financial fraud happening to yourself, or someone you love.

To someone else

It can be very difficult to detect elder fraud unless you’re in frequent contact with the victim. As a caregiver or family member, you may be able to detect telltale signs that things may not be normal. Some signs can be:

  • a change in daily habits that could indicate a loss of money. People who know they have been scammed are sometimes embarrassed to admit it. Someone who is confused or may be operating at a diminished mental capacity may not know they’ve been scammed and just can’t figure out where their money is going.
  • if you have knowledge of their banking habits, you may find unpaid bills or unusual signatures on returned cheques.
  • caregivers or other people close to the victim that seem to have items or a lifestyle above what you would expect to be affordable can be a red flag. They may just be good savers, or they may be supplementing their income in other ways.
  • outright complaints from the victim that they are missing money. It’s entirely possible that the victim knows they’re being scammed somehow, but just can’t figure out how it’s being done.

List adapted from the Delta, B.C. police force.

To you

  • review your credit card and bank statements at least monthly. Track down any unexplained charges and report them to your bank. Even very small charges should be explained. When credit card numbers are stolen, it is common for the credit card thieves to put through a small initial charge to ensure the card is still valid to increase its value on the credit card black market.
  • many credit card companies and some banks will allow you to set up activity alerts. This will let you keep track of banking activity in a more “real time” way than waiting for monthly statements. You’ll likely be able to set up online access to your accounts as well to monitor account activity.
  • Credit monitoring companies are required to provide free credit reports at least annually. Ensure you take advantage of that and review your reports for accounts that you didn’t open. In Canada, you can also review your credit report monthly for free at Credit Karma. Credit Karma also has a [U.S. site]((https://www.creditkarma.com) which you can use, or Annual Credit Report.

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How to prevent elder fraud

The Canadian Network for the Prevention of Elder Abuse has some guidelines to help prevent elder abuse in general, and fraud is a form of abuse. One of the less obvious things you can do to prevent fraud is to be socially active. If you maintain a group of friends or stay close to your family, you’ll have a peer group to bounce ideas off. If something seems suspicious, you’ll have someone to talk to. Also, you’ll have people in your life who know your day to day lifestyle and may be able to recognize if something is wrong.

Other steps you can take to prevent fraud include:

Never give out any information or money based on an email.

Email is a completely insecure means of communication and is used in a wide variety of scams. It is terribly easy to craft an email to look like it came from a trusted entity, when in fact it did not. There should be no reason to send anyone money based solely on an email request, even to people who appear to be friends or family. Always follow up email requests with a phone call or some secondary method of communication to ensure it is a legitimate request.

Never give out any information or money based on a phone call unless you know and trust the person.

This sounds similar to the previous point, but it is slightly different. Criminals use email because it’s possible to hit an extremely large number of potential victims with almost no effort. But, that doesn’t mean all criminals are lazy. Some will take the time to identify victims and make telephone calls instead of sending emails. The scammer is not able to hit as many victims over the phone as he could over email, but the personal touch of a phone call makes the success rate higher.

If you do agree to send money to someone you know over the phone, ensure that they are who they purport to be. There can be warning signs that something is amiss such as:

  • you’ve sent this person money before, but now they want it sent to a different bank or different bank account.
  • the amount of money being requested seems out of line with the reason for it.
  • the story behind the purpose of the money seems outlandish.

Designate a trusted person for your financial advisor to talk to

Financial advisors are in a good position to spot fraud attempts. If your money is invested and managed by an advisor, then fraudsters have to attempt to deceive the advisor which is (hopefully) hard to do.

In the event that your advisor does spot fraud but is unable to work with you directly due to illness or advanced age, the advisor should be able to work with someone else on your behalf. Your advisor generally won’t have the legal authority to disclose your financial information to anyone else unless you’ve specifically designated someone in advance. If your advisor does not ask you to fill out an authorization form for this purpose, ask how you can do that.

Set up powers of attorney and other legal documents in advance

The key phrase here is in advance. We don’t always see problems coming and if you suddenly become too infirm to deal with financial matters, it may not be possible to set up powers of attorney at that time. Much like designating a trusted person for your financial advisor to talk to, you should designate a trusted person to have your powers of attorney before you need them.

How to report elder fraud

Elder fraud is a form of abuse and is therefore against the law in most countries. Your local police force should be a good first point of contact in all cases. Depending on your country, there may be other organizations that can help as well.

Australia

In Australia, each state or territory handles incidents in their area. The Australian government has a list of agencies that can take reports of elder abuse, in addition to helping in other ways.

Canada

The federal Royal Canadian Mounted Police investigate elder abuse. You can contact them directly or your local police force.

The Canadian Network for Prevention of Elder Abuse maintains a help page which includes a list of shelters in various provinces.

United States

Each state operates an Adult Protective Services agency. Each agency appears to be run autonomously, but you should be able to locate the proper one by searching for your state name and the phrase ‘Adult Protective Services’.

As well, the AARP (formerly the American Association of Retired People) is a good resource. It maintains a list of agencies in various industries that can help.

United Kingdom

The U.K. government website directs fraud cases to your local police force, and also provides a number for the Action on Elder Abuse hotline.

You can also contact Action Fraud, the U.K.’s national fraud and cyber crime reporting centre, for guidance.

Fraud of all kinds can usually be detected by simply being vigilant and involved in your day-to-day finances. Elder fraud can be hard to be vigilant against because of the potential for confusion and isolation in our elder population. Maintaining social contact with your family and friends throughout life, and remaining as vigilant as possible are the best preventative measures.

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