NordVPN, like many other top-tier VPN services, offers a money-back guarantee provided you cancel your subscription within the first 30 days. We tested this commitment and the provider lived up to its promise.
Comparitech readers can take advantage of an exclusive 75% discount — the money-back guarantee is included in the deal.
Note: When initially signing up for NordVPN, it appears as if only the three-year deal is eligible for the 30-day money-back guarantee as a note regarding the policy only appears under the highlighted three-year plan. However, all plans come with the same option (clicking each one reveals the guarantee), so you don’t have to pick the longer duration if you don’t want to.
How to cancel NordVPN and receive a full refund
Follow this step-by-step process to terminate your NordVPN account (don’t worry, you can always sign up at a later date if you need access again).
Here’s how to cancel your NordVPN subscription for a full refund:
- Log in to NordVPN.com with your account credentials.
- Navigate to the Account page.
- Click on the icon next to Change Plan and confirm cancellation.
- Start a conversation with a live chat agent.
- Confirm that you wish to cancel and request a refund.
- Wait for the money to be credit back to your bank account!
Let’s go into this process in more detail.
Navigate to NordVPN.com and sign in to your account.
Go to the Accounts page and click the icon represented by three dots next to the Change Plan button. Select Cancel automatic payments.
Once you click the button, another screen will pop up. You’ll be asked whether you really want to continue with the cancellation process. Clicking this button won’t cancel your account effective immediately; it’ll just stop all automatic payments. This means you’ll still be able to use the service until the next payment cycle.
When you click on the Confirm Cancellation button, you’ll be shown this screen:
After confirming the cancellation, you might have assumed that the refund is on its way. However, that’s not actually the case. You must request a refund either via live chat or using an email request form.
Choosing the live chat option is quicker and gives you the option to speak with an actual human agent. Here’s how to get started:
Click on the chat icon — that’s the speech bubble in the bottom-right corner of NordVPN’s website. A FAQ section will pop up, relating to common queries. Proceed to click on the Chat button at the bottom. Input your name, the email address associated with your NordVPN account, and a brief description of your request (we’ve included a screenshot below for your reference). Click on the Start chatting button and wait for a customer support representative to join the chat room.
Understandably, support representatives will try to retain you as a customer. After all, no business likes losing clients. However, they are very friendly and there’s no aggressive questioning of any nature. In fact, they’re trying to determine whether there’s something lacking in their service and if they can do anything to improve it.
Now that you have confirmation of your refund request, all you have to do is sit back and wait for your credit card company to process the task. As customer support mentioned, it shouldn’t take longer than 10 business days. If you paid via PayPal, just log on to your account and make sure that automatic payments are canceled from there too.
Canceling your NordVPN subscription by email
As we mentioned earlier, it’s also possible to cancel your subscription using an email ticket form. For this method, follow steps 1-3 just like we explained in the previous section. Once that’s done, click on the email icon on the NordVPN website and type out your request.
Once you click Send, the process is straightforward. You should receive a confirmation email to say you’ve canceled NordVPN within an hour, after which there might be an inquiry as to why you want to cancel. After you’ve signaled your intention to continue, customer service will go ahead and process your refund.
We rate NordVPN highly but if you’re looking to cancel the service you might be in the market for an alternative service. In this section, we’ll talk about three worthy alternatives you could consider instead.
ExpressVPN is one of the most popular VPN services and for good reason. This provider is exceptionally fast, uses well-designed and intuitive apps, and offers customer support around the clock. With over 3,000 servers in 94 countries, ExpressVPN can help you get an IP address from literally anywhere in the world including North America, Asia, Europe, Australia, and South America.
ExpressVPN doesn’t log any user data so your digital footprint is safely hidden. Plus, it makes use of military-grade encryption protocols so any hackers or snoopers are kept safely at bay. You can use this provider to unblock lots of streaming services including Netflix, Hulu, ESPN, BBC iPlayer, and more.
BEST NORDVPN ALTERNATIVE:ExpressVPN is secure, ExpressVPN is secure, fast, and easy to use. Try it with a risk-free 30-day money-back guarantee.
Here’s our full review of ExpressVPN.
CyberGhost is another worthy contender, especially if you’re on the lookout for a budget deal. It offers over 4,800 servers in 58 countries so a stable, private internet connection isn’t far away. What’s more, the speeds on offer are very fast with low server latency and high uptime.
This provider is primed for beginner users and it’s very easy to get connected. Plus, it offers one-click unblocking of several streaming services such as Netflix. All web traffic is protected by 256-bit AES encryption, and additional security measures such as anti-malware defense and an ad-blocker ensure you remain safe and secure online.
BEST BUDGET ALTERNATIVE:CyberGhost makes it very easy to get started with VPNs. Its speeds are great and customer service helpful. Try it with a 45-day money-back guarantee.
Here’s our CyberGhost review.
PrivateVPN doesn’t log any personally identifiable information, including IP addresses. All traffic is secured by way of 256-bit encryption along with additional security measures like perfect forward secrecy. Plus, it can enable access to services like Netflix, Hulu, BBC iPlayer, and more.
FAST AND SECURE:PrivateVPN gives you consistent speeds along with a reliable product. Make use of its 30-day money-back guarantee.
Read our PrivateVPN review.