Kodi not working? How to fix common Kodi problems

Published by on May 12, 2018 in Kodi

Is Kodi not working for you? The solution is often easier than you might think. In this article, we’ll be showing you how to fix Kodi problems including freezing, crashing, buffering, and video playback issues.

The type of Kodi problems you may run into include:

  • Kodi crashes when it loads
  • Addons won’t delete
  • Issues with hardware acceleration
  • Kodi buffering issues
  • Video stuttering
  • Black screen or blank screen
  • Kodi freezes during playback
  • …and more!

We’ll provide some guidance, direction, and insight into common problems you might face when using Kodi.

How to fix Kodi problems

It’s always annoying when Kodi runs into a problem. It’s often difficult to find the root cause of an issue on your own. While the most common advice given is “check Kodi’s logs”, they’re often unhelpful and can be confusing to the point of uselessness.

The good news is that most of Kodi’s problems can usually be fixed in just a few minutes. This guide will help you troubleshoot and resolve some of the most commonly encountered Kodi issues. With luck, your problem will be fixed and you can get back to watching your favorite TV shows and movies in peace.

It’s important to note that third-party addons are less stable than official ones. They are notoriously unreliable and often come with their own problems. Additionally, third-party addons usually use unlicensed sources. For these reasons, we advise our readers to use only official addons and seek properly licensed content wherever possible.

Warning: Kodi should only be used for content to which you have the legal right to access. Neither the Kodi Foundation nor Comparitech advocates the use of Kodi for piracy.

Why you should always use a VPN with Kodi

VPNs are often used to hide unlicensed streaming from a user’s internet service provider (ISP). Despite this, using a VPN can greatly benefit people who only use official streaming sources.

VPNs work by encrypting a user’s internet traffic. This prevents it being accessed by any outside observer. This renders the majority of Man-in-the-Middle attacks useless and also prevents your ISP from throttling your connection based on your browsing habits.

Every VPN will slow your connection down to some degree so it’s important to find one that has minimal impact on your browsing speeds. Also, some VPN providers keep detailed logs of your activities. This greatly reduces the level of privacy you can expect your VPN to provide.

We recommend using IPVanish. It offers fast, consistently stable connections to servers across the world. Further, it’s one of the easiest VPNs to install on an Amazon Firestick or other mobile platform, and keeps no logs of your network traffic.

READER DEAL: save 60% on an IPVanish annual plan here. IPVanish has a seven-day money back period so it can be tried risk-free.

What are some of the most common Kodi problems?

Kodi is one of the most portable media center software packages and can be installed on a huge range of devices including Roku, Apple TV, and Nvidia Shield. However, while Kodi works in a similar way across platforms, each device has different system resources, user profile folders, and subroutines. This can make it difficult to troubleshoot Kodi. For example, you may run issues while trying to fix Kodi on your Firestick that never occur on your Android app version of the software.  While the solutions below work in most cases, we can’t guarantee that they’ll address the root cause of a problem across all Kodi installations.  

Kodi keeps crashing, freezing or pausing

Remove recently installed addons, updates, or builds

If Kodi is consistently crashing or freezing that’s a sure sign that something has gone wrong. First, consider when this problem began and what your actions were just prior to this. If the issue started after you installed a particular addon, try uninstalling it and see if the problem persists. Likewise, if you just installed an addon update or customized Kodi build you might want to uninstall this to remove it as a potential cause.

Disable hardware acceleration

Hardware acceleration is one of the main causes of Kodi crashes, particularly on Android. You could try turning this option off to see if the issue goes away. Doing this is simple: from the Kodi home screen, click the gear icon to go to the settings menu.

Disable Kodi hardware acceleration

Next, click Player settings. At the bottom of the page, you’ll find another gear icon with the word “Basic” beside it. Click this three times and it should turn to “Expert”. Now highlight the Video tab, scroll down to the bottom of the list on the right and disable the Allow hardware acceleration – DXVA2 option. Restart Kodi and see if the crashing persists.

Clear Kodi’s cache

When Kodi plays streaming videos, it downloads a few seconds at a time to the cache. This allows for faster access and smoother streaming. However, when the cache fills up entirely it can cause Kodi to behave erratically. Choppy video is a tell-tale sign that the cache is getting full and although the cache usually empties itself, sometimes it needs to be flushed manually.

Kodi doesn’t have any built-in tools that allow you to do this, so you’ll have to install the Ares Wizard addon. Once installed, click the Maintenance tab, then the Delete cache\Temp button on the right, about halfway down the screen.

Clear Kodi's cache with Ares Wizard

If you’re looking for a different maintenance option, TVAddons also provides an addon called Indigo that works similarly. You’ll find a cache-clearing tool there was well.

Reinstall Kodi

If the steps above haven’t solved your issue, you might want to consider a fresh Kodi installation. You can either do this manually by downloading your preferred version from https://kodi.tv/download or by using the Ares Wizard’s Fresh Start option, found under the More tab.

Kodi crashes and reboots continuously

There are a few reasons why Kodi might get stuck in a crash/reboot loop. If you’ve installed any custom builds recently, they might be the culprit and should be removed using the Ares Wizard. If this doesn’t resolve your problem, try disconnecting your computer from the internet.

The reason we suggest this is because the URLResolver dependency often causes problems and if Kodi does not have internet access, it can’t do its job. If this stops your crashing issue, try updating it by clicking the gear icon on Kodi’s main screen, then System settings. Next, scroll down to the Add-ons tab and click Manage dependencies. Click URLResolver, then click Update. If this doesn’t work, you can either uninstall addons until you find the one responsible for the crashes or just reinstall Kodi to start again with a clean slate.

Kodi is unable to connect to a source

Kodi repositories are usually installed by providing a path to the source. Sometimes you might find that once the source has been added, you’ll see a popup telling you that it couldn’t be accessed.

This is usually because the source address is incorrect. Check it and make sure you’ve entered it correctly. Common mistake include misspellings, not using the proper letter case (e.g., inserting upper or lowercase letters where they don’t belong), forgetting to include “http://” at the start, and in some cases, missing the repo’s file extension.

If the address has been entered correctly, more often than not, the repository has gone offline or been moved to a new address. You can test this by opening the source address in your browser; if the folder is empty or not found, that’s the root of your issue. Try researching the repo to see if it has been moved but bear in mind that alternative hosts are not always trustworthy.

Kodi can’t install an addon

If you’ve managed to install a repo, but an addon fails to install, there are several possible causes. The addon may be outdated or no longer supported by its developers. In this scenario there’s very little you can do. Older versions may still be hosted elsewhere, such as the SuperRepo repository, but these aren’t guaranteed to work and the older an addon gets, the more risk it poses to your system when installed.

Additionally, older addons may not work with newer versions of Kodi. New Kodi versions in the past have changed the way the software reads and process addon code, making some older addons obsolete with newer versions of Kodi.  

It’s also possible that the addon has uninstalled dependencies. These are additional addons that are required for the initial addon to work. That said, addons that have these dependencies are not official and pose a significant risk to your system’s security. For this reason, we’d advise against installing them in the first place.

Can’t uninstall or delete Kodi addons

At times, you may find a build or a specific Kodi addon causes a conflict with your Kodi installation. If that occurs, you may try to load up Kodi, only to have it crash every time. Thankfully, Kodi addons can be deleted from outside of your Kodi interface.

If you need to delete a Kodi addon, you can do some from your %APPDATA%\Kodi\addons\ folder.

To find it on your system, do the following:

  • Go to your C: drive
  • Click on Users
  • Find the name of the user account you use for your computer and select it
  • Click on AppData

delete kodi addons

  • Click on Roaming
  • Select the Kodi folder

delete kodi addons

  • Now find the specific plugin causing your issues, and delete it directly from this folder

If you’re unsure which plugin is causing the issue, try deleting your most recently installed addons or repositories and loading Kodi to see if it works. If worst comes to worst, you can delete as many addons or repositories as necessary without causing any harm to your base Kodi installation. You may, however, need to reinstall your addons again later.

Video frequently stutters or loads for a long time

The majority of the time, a weak network signal or slow internet speeds are the cause of streaming problems. This has been covered in more detail in our Kodi buffering article, so it might be a good idea to start there.

If you can’t find any problems with your network, there might be another cause. Certain content providers restrict access to their videos using a process known as geo-locking or region-locking. This checks the IP address of anyone attempting to view the content and rejects the connection if the IP address isn’t from a particular location.

The good news is that this is easily bypassed. Users can connect their virtual private network (VPN) to a server in the correct location and will be able to access the previously restricted media. The correct server to connect to is usually fairly obvious: the BBC blocks anyone that isn’t inside the UK, NBC blocks those outside the US, and so on.

Videos look strange or the colors are off

Color issues are far less common and are not necessarily unique to Kodi. If the colors are slightly off, the problem is likely due to incorrect monitor settings. This issue isn’t always immediately apparent and may only be obvious with select videos.

Incorrect Kodi video settingsAn example of incorrect video settings in Kodi

This is because every monitor’s color profile is different. Most will have a button on the front that grants access to a picture options menu. However, if your monitor is properly configured, there are other possible solutions.

If your video is too large or too small, you’ve likely zoomed in or out accidentally. While playing a video, click the gear icon. Next, click Video settings. Look for the Zoom amount option—if it’s anything other than 1.0, that’s the problem. Make sure that the View Mode is set to “Normal” too.

It’s also worth checking the Brightness and Contrast values. These should be at 50%, and if they aren’t, they’re likely what’s causing your video to look strange.

Kodi addon searches and streams not working

There is a little-known error that can cause your Kodi addons to not perform searches, updates or streams correctly. For example, you may find that some addons can’t pull any newer or older content, even if it normally should be available. If this is the case, try checking your device date and time.

Particularly if you’re using set-top box purchase through Amazon or eBay, there’s a chance the date and time are incorrect. Kodi and its addons utilize the system date and time to correctly pull data. If that information is wrong, you may in-addon searches may pull in bad results or limited results, and it may even impact your streaming or addon updates.

Kodi black screen or blank screen issues

There are a few issues that could be causing a black screen on startup, or creating a blank screen in during regular Kodi operation.

One relates to the those who are upgrading from Kodi 16 to version 17+. The change from the Confluence skin to the new Estuary skin may cause you to experience some errors related to the Addons.db file.

Consequently, the fix for this issue is to delete your Addons.db file, which just caches information on your addons. Don’t worry, deleting the file will not delete any of your addons.

You can find this file in the following locations, based on your operating system:

  • Android: Android/data/orgkodi/files/.kodi/userdata/Database
  • Windows: Click start and type %APPDATA%\kodi\userdata\Database
  • Mac: /Users/[YOURUSERNAME]/Library/Application Support/Kodi/userdata/Database
  • Linux: ~/.kodi/userdata/Database
  • iOS: /private/var/mobile/Library/Preferences/Kodi/userdata/Database
  • OpenElec/LibreElec: /storage/kodi/userdata/Database

 

Alternatively, if you’re using an Android box or an Amazon Firestick, you may want to Force Stop Kodi, and then Clear Cache in the app settings. This should also help clear up the issue.

Conclusion

Considering Kodi can be installed across a wide range of different devices, it’s actually easier than you might expect to troubleshoot. In fact, the most commonly seen Kodi problems can be solved relatively quickly. By the way, if you’re running into issues with Kodi on a Fire TV Stick, we’ve got a troubleshooting article just for you. Hopefully, this guide has helped you resolve your issue and if there’s a quick fix you’ve found that we haven’t mentioned, feel free to let us know in the comments.

138 thoughts on “Kodi not working? How to fix common Kodi problems

  • Hi Ian, I have an android box M9S which i purchased last year. Up until now, no problems. This past weekend I tried to watch a movie (Jumanji #2) and it was telling me that no streams were available. (I know this is incorrect because I watched it 2 weeks ago.) I cannot watch any movies. Funnily enough, I am able to watch TV shows (just watched FTWD which aired on Sunday, last night). I have cleared my cache to no avail. Am I supposed to update my Exodus or something? I watch on my TV. Thanks for any help you can give.

    • Hi Melissa. For the record, we don’t advocate using Kodi for watching unlicensed content. The problem is that it’s entirely possible the link to this movie was taken down by the copyright holder. However, if you can’t watch anything on Exodus (even legal content), you might want to try updating it to see if that helps. Ian

  • Re: Impossible to reset Kodi
    It seems that yesterday discussion is locked and I can’t reply, so I’m opening a new one.
    Yes, I have vanilla Kodi. How do I remove sources? From where?

    • That’s no problem!

      If you go to Settings-> File Manager, you should be able to remove any added sources. If it’s trying to install addons, it has to be told where they are, and this is the only location I can think of outside of the userdata folder. Ian

      • In the File Manager I only have local sources and if I try to manually uninstall each addon, the “uninstall” button is not highlighted, so I cannot click it.
        So I tried SPMC and surprisingly it updated all the addons that gave errors on Kodi and I can add/use others.
        Unfortunately this has left vanilla Kodi unaffected: same update errors and impossibility to install anything new.
        The only weird thing that I can see is that in both Kodi and SPMC the memory expansion pendrive appears twice. I cannot remove it from menu, but anyway Kodi and SPMC are installed in the internal memory, not there, so I’m not sure that has anything to do with the problem.

        Now I have a working SPMC (that looks dated, but does the job) and the usual non-working vanilla Kodi that I have installed/unistalled N times.

  • Hi,
    I cannot restore Kodi to a totally clean virgin state on my Android TV. I installed 17.6 last year with several add-ons and everything worked fine. Then I didn’t use it for some months during which I’ve performed one or two System updates. Yesterday I’ve launched Kodi and it couldn’t update any addon. I tinkertoyed for a while, deleted *.db files from Profile section, cleared cache and data from Application manager in Android, but no-go. So I unistalled it, cleared system with SD Maid and re-installed Kodi from scratch. Surprise: it still remembers all the addons I previously installed, tries to update them and fails. But the worst thing is that it can’t install ANYthing even from ZIP. If I sideload a file from pendrive, it cannot install, if I add new repositories, no file can be installed, always FAILED error.
    How can I totally NUKE Kodi and start again from zero?

    • Hi Jan, that is a tricky one. For what it’s worth, the steps you’ve taken should work most of the time. Can you try uninstalling Kodi, THEN deleting the following folder:
      Android/data/org.xbmc.kodi

      The reason for this is that Kodi’s db files remain after uninstallation. When you reinstalled it, it consulted these files and discovered all your addons. At least, that’s my working theory! Let me know if this works or not – I’d love to help you out further if needed. Ian

      • Hi Ian,
        thanks for replying. This is insane: I have tried to delete that folder with both ES Explorer and X-plore, but they *refused* to do so. Then I tried every possible cleaning with SD Maid, that seemed to have done the job, but again after reinstall, Kodi tried to autoinstall addons that should have evaporated, whining FAILED errors. I sideloaded Supreme Titanium mod and launched every possible cleaning/maintenance tool it had, I literally killed everything I could, then unistalled both Titanium and Kodi from SD Maid, setting the “clear all data” switch as well. I browsed the system and found NO TRACE of /org.xbmc.kodi, but again, after one last install, KODI showed the same errors and I cannot even install a repository or anything. It’s like the nasty wrong settings got embedded in the TV forever. This is unbelievable. Just FYI, my TV is a Philips 32PFS6402_12. I even tried to reset the TV by unplugging the manes. I’m afraid my only hope is a TV factory reset, but that’s a pain, since I have to configure/give permission/pair lots of apps/devices, argh.

        • I’m assuming when you tried to delete the folder you got a permission denied error or something? This is annoying, but since you’re using a TV, I’d advise against messing around with the file system too much – they’re expensive, after all. You’re not using a custom build or anything, are you?

          I have two ideas for you:

          1. Try deleting the addons and removing the repository sources before reinstalling Kodi. Not sure if this will work, but at this point, anything’s worth a shot.

          2. Assuming we can’t get Kodi working, you might want to try a fork like SPMC. It’s almost identical to Kodi, but better optimized for Android.

          Hope this helps!

          • If by custom build, you mean custom ROM system, no, my TV cannot be rooted, checked on XDA. Would be glad if it was, tho. At least I could try a dalvik clear.

            1. How do I remove addons and reps before installing Kodi?
            2. Supreme Titanium is a customized version of Kodi: when I sideloaded it, it inherited all the Kodi settings&errors without asking. It acted like a clone with exact same problems, so I assume that any other fork/build would do the same.

          • Hi Jan, Kodi builds are versions of kodi that come with addons preinstalled, which could have been why they kept appearing. Supreme Titanium is actually one of these builds! However, if you’re just using vanilla Kodi, this obviously isn’t the issue. When you install Kodi, it’s trying to install your old addons, right? Can you remove the sources, then reinstall?

            Failing that, the only other option I can think of is uploading the debug log somewhere so I can take a look at it. Hopefully this would shed some light on the root cause. Ian

  • Hi. My android Kodi box started acting up last night. I would try an addon and sometimes it would let me choose a show, sometimes not. When it does let me choose, I can get to the stream page but no further. It shows the play icon on the top next to the time but it will never play anything. It will just go back to the list and I am able to scroll to other streams. None of them work. I’ve tried with Exodus, Neptune Rising, and Salts. Sometimes when I click on most popular, it flashes and doesn’t take me to a new screen. I am completely lost. Can you help please?

    • Hey Jaime, can you do an internet speed test for me? Sometimes this issue can occur when the source doesn’t load quickly enough. Does this problem occur with addons from the Kodi repo? Ian

      • It happens with Mobdro and YouTube. My connection works fine with my laptop and Kindles. I don’t know how to check the speed. Every search link says it’s forbidden.

        • Would you mind posting the error log somewhere and linking me to it? It might allow me to see what exactly is causing this issue. Thanks, Ian

  • Hi Ian,
    So I apologize for what I think is a rudimentary question, but I have a hard time keeping up with all the different jargon in your great article. That’s not your issue, its mine, so I need to ask you a question.
    I was watching a movie via kodi on my firestick and it it just turned off. At first I thought it was just bc I paused it too long, maybe, but I had to start the movie over and when it got going, it shut down just over halfway. By shutdown I mean that the movie turned off , not the firestick itself.
    Any idea how to resolve the issue?

    • Hi Jason, glad you enjoyed the article! Try not to get disheartened by the jargon – we try to keep things as simple as possible, but Kodi is pretty complex software.
      Your problem could be caused by a number of things, so let’s try removing some of them as root causes. First, does this happen with several different movies? With several different addons (assuming youre not using local content)?

      Also, do you know how to view Kodi’s log file? If so, I’d be happy to take a look, although I appreciate that it’s hard to share this information from a Firestick. Best, Ian

  • I’ve had Kodi for a couple of years and everything has been fine. The other day I went onto my usual Simple Client add on and there is nothing there. I have followed the instructions to try to reinstall the add on but there is still nothing there. What am
    I doing wrong? I pay a subscription to Occultum and have tried to contact them to see if they can help with the problem but it seems the web site I use use no longer exists.

    • Hi Ian, while I can’t say for sure, it looks like Occultum has closed down. As for your Kodi problem, that’s likely due to the addon changing address or being taken offline. Ian

  • Hiya, lots of info on this site, excellent. I’ve never had an issue with Kodi on my PC before but in the last week or so I’ve noticed that I can watch something no issues then when I go choose the next title after conclusion, the little “working” bubble comes up like the next movie/show is about to load and play but it goes away and just stays on the same (server) menu screen not frozen or anything. It will do this continuously until I shutdown kodi and restart it and it’s fine again and I can go right back to the same server and its fine after the kodi restart. Kodi is not frozen thru all this. It just doesn’t want to start the second show if I choose to view one. Thoughts?

    • I don’t use VPN and I only use a few popular add-ons in my build because they do the job and easy to keep up to date from good sources but yes happens on the few I have. Thanks

      • Hmm, can you check the log file and see if anything jumps out? I’d be happy to take a look if you post it somewhere. Thanks, Ian

    • Hey Scott, glad you like our content! As much as we love it, Kodi can be weird sometimes. Does this problem happen with every addon or just some of them? Also, are you connected to a VPN? Thanks, Ian

  • Hello I’ve noticed the nonstop add-on freezes when loading n it freezes Kodi n have to force close any solution for this?? Thanks

  • Finished a new install of Kodi (I’ve done a hundred times) on a friends computer. Go to watch a movie, pick from the scraped list, and the movie does the normal “double fade” like the link is working, then the moment it starts playing, Kodi “stops working” and kicks me out. Any thoughts would be helpful, checked the firewall/Kodi allowed, made sure his Win7 pro has all it’s updates (like the service pack 1), and he’s running a core i5 with 12Gb ram. Thank you.

    • Hi Scott, it might be that the addon you’re using is no longer functional. Try checking for updates and if that doesn’t work, see if the problem persists with different addons. Ian

  • I have android box with kodi. These days streaming live tv freezes after 1 or 2 minutes of watching live tv channel-for example cnn or fox news. I use cloud app to watch free streaming live tv show but these days every time i open cloud app, it keeps updating every time i close and reopen cloud app. But then again streaming live tv keeps stop working or freezes and reopen the tv channel.

    • Hi David, can you just confirm which addon you’re using please? Also, what kind of download speeds do you get? Ian

  • Hi Ian
    I hope you can help me with Kodi.
    Recently I had issues with my external drive as it keeps freezing for some reason so I bought a new one and transferred all my movie files to the new external drive. When I try to browse the source and ADD as source in kodi for a new drive, kodi did not see it , instead the drive showed as 8.12 so I clicked on it and it has all my movies there. I searched for posters and find most of them.
    Today I mounted my drive but now it showed another number 8.13 and all my posters are gone.
    Can you tell me what to do please as I am desperate. I just deleted all duplicate files in library and now again I have to find new posters and again I will have duplication’s so I don’t want this to repeat for the third time.

    I am using Cocoon Ultra HD Media Player that is connected to my TV and internet

    thanks heaps!

    • Hi there! When choosing a source, check the “mnt” and “usb” folders inside the “Root” folder. Does your external hard drive show up here?

      The poster issue is a bit more of a problem, though. Because Kodi always gives USB devices a different name each time they’re plugged in, you might have to search for posters each time. If you click “Update library on startup” from the “Media options” menu, this should do it automatically whenever you boot Kodi. Hope this helps, Ian

  • The problem i have, is that some movies dont play on network stored on my nas but they play locally without problems(on USB stick). It’s not network related because other movies play flawless. Do you have suggestions on how to fix this?

    • Hi there, can you check your debug log and see if there are any errors in there? If you’re stuck, feel free to upload it somewhere and I can take a look. Thanks, Ian

  • Hi
    I found site that is maybe helping me
    Before I had kodi on my system Mxq pro with android 4.4.1
    Also kodi 16. / gives me a lot of problems and the repo’s exodus doesn’t worked anymore
    So I deleted the kodi version
    I saw something on youtube that you can upload kodi 16.1 to kodi 17
    I followed the video and indeed kodi 17.1 is installed with all the things
    But i cannot put repo’s on it
    I know how to do this by add source
    I typed everthing well (dubblcheced)
    When I go to addons ……….. nothing is there zip file to install
    What is the problem and how can I fix it
    Installed also on my windows 8.1 pc and there also the same problem
    This is very stressfull when nothing is working

    Thanks and greetings

    Hoogstoel Emile

    • Hi there, is your problem that the source itself doesn’t show up or that there’s no option to install from zip file? Have you enabled installation from unknown sources in the settings menu? Ian

  • Hi, I have a Kodi box and when I click on the Kodi icon, it takes me to a grey screen, then back to the home page. Nothing happens, doesn’t connect. Just started happening to day

  • I have a problem with my kodi box(mxq pro) repeatedly giving me a black screen when clicking on tabs, after I install addons even from the kodi repository. When I add them, I can add a few but then I’ll do one and the screen constantly goes black when I click on a tab/option. With the screen being black I can’t see where to click to delete recently installed addons. This leads to me having to delete and reinstall kodi, before my deleting I clear cache, clear data then uninstall. When I reinstall kodi and try to reinstall the addons I add them in a different order so it isn’t a particular addon only for the same thing to happen. I have had to make do with only one addon as I’m scared if I try anymore it will mess up again

    • Hi there, so the screen goes black after you’ve installed addons, but only when you click a tab (Movies, Add-ons, etc)? And this problem persists after a clean install? That’s a tricky one. Can you view the logs without your screen turning black? Ian

      • I have just tried to install another one and the background of the main menu has gone black (writing is white, highlighted option is blue) until you click on the option, even the settings option then the whole screen goes black. You can back up but no change, same black background no matter what option you choose same black screen outcome. I am going to have to clear cache & data and delete and reinstall kodi to try again. I wouldn’t know where to view the logs to know if the screen goes black…I can go to the android settings part of kodi while the screen has gone black if that helps

        • Hmm, it might be worth manually deleting your Kodi files after you uninstall, just to ensure there’s nothing at all left over. You can use a file explorer to navigate to Android/data/org.xbmc.kodi/files/.kodi/userdata/ , then just delete everything. Ian

  • For the past few days I am unable to perform a search in Kodi. When I type the name of a movie or actor, it takes me to the amazon search page. I’ve tried this on Neptune Rising and Genesis Reborn. I can select a movie if it already appears in the addon, but not if I type in the search field. Is anyone else having this problem, and how do I fix it. Thanks!

    • Hi Dora, can you clarify what you mean by amazon search page? Are you using a Fire Stick or Fire TV? Thanks, Ian

      • Hi Ian. I’m using a fire stick. It takes me to Amazon – to the page where I can choose to view, rent or buy – as if I had searched from the Amazon home screen and not from kodi.
        If I’m in the kodi add on and view a category (such as “popular”) and select from there, then it’s ok. But if I type in the search field, it takes me to Amazon. Very frustrating,

        • That is pretty strange… can you try searching with one of the official addons? Neptune Rising and Genesis Reborn are both forks of the same addon in a roundabout way, so it’s not surprising that they’d have some of the same issues.

  • Ian
    I have recently purchased an Amazon fire tv 4K. I have sportsdonkey played through kodi. The sound does not seem in sync and also picture is not as sharp as it could be. I have another tv with a amazon fire stick and this plays sportsdonkey using kodi and everything works fine compared to this new amazon fire tv 4K. Can you please help.

    • Hi Trevor, when you’re playing a video, you sh ould be able to adjust the audio offset and resolution from the menu on the bottom-right. Hope this helps, Ian

  • whenever I try to use incursion and play a movie/tv show I will choose a source and then it will go into the video but the screen will stay black, the amount of time the movie/tv show has been PLAYING continues to go up I am using windows

  • I have an issue just in passed few days. Ive experienced it before and got results when I out a new OS on my laptop. Well the issue is no url’s take. It always errors out when I try to install zip. It will say the database log install failed or similar. Ill foreclose and reopen. But kodi never wants to open. Only way to reopen kodi is to reboot my laptop. When I finally reboot laptop and reopen kodi its gone crazy a previous build that I had is on. But ive fresh start since that build was used. Several fresh starts too.

    • Hi Richard, that’s very strange. Did you use the fresh start option from an addon, or did you manually reinstall Kodi? I ask because there should be no trace left of any builds or addons. Ian

  • Hi, I’ve been having a quite annoying issue with my kodi on pc, in that whenever a show or movie loads a lot of colours are just replaced with grey. I’ve searched and searched for a solution but I seem to be alone with this, and I’m no good at coding so I don’t understand what any of the files mean. I initially thought the problem lied with the fact that Kodi was still on 17.4, but now that it’s updated it continued with the issue. I also don’t think it’s a third party issue as I’ve tried numerous builds and they all have the same problem.
    Appreciate any help you could provide

    • Hi Lewis, this is a complicated one since there are a number of potential causes. First, make sure your video card drivers are up to date. Does this happen with local files or just streamed ones? Ian

      • It seems to be happening with both, I tested running a DVD on kodi with no build installed and it had the same problem. I also played the DVD through the normal media player on windows 10 and that was perfectly fine. I have just updated the video card drivers and the problem is still continuing. Is it possible that it’s just due to the graphics card itself? It’s only a Intel HD 620, nothing particularly special, just what my laptop came with
        Thanks

        • The good news is that while your graphics card could be at fault, that’s actually pretty unlikely. Instead, it sounds like an issue with the way Kodi is decoding your files.

          Can you go to your options and turn off DXVA hardware acceleration under the processing heading? You might also want to try changing the render mode. This might give us an idea if we’re headed in the right direction. Ian

          • Turning off DXVA hardware acceleration seems to have done the trick, the colours are back to normal, thank you so much for your help it’s massively appreciated

  • I installed kodi no limits build on tv android box Had to force close
    kodi when I opened up screen went to menu page. instead of build home page

    • Sounds like the build didn’t install properly. You might want to try again, or failing that, install a different build. Ian

  • Hi Ian,
    Thanks so much for the quick reply, sorry but could you please tell me how to disable the premier year date?

    • Hi Jo, sorry, I got a little ahead of myself there! First, can you see if there’s an option to use a different scraper in Specto’s options? I’m not personally familiar with it, but this could be a good place to start. Ian

  • Hi,
    I have an android box and just recently Specto Fork starting showing the wrong episode year. The episode day and month are correct, just the year is wrong. It seems to be defaulting the year when the TV series first aired.

    • Hi Jo, this could be an error with the premiere year. Can you try disabling this and see if it fixes the issue?

      Thanks, Ian

  • I watch films on my amazon firestick using Covenant on Kodi, very often the screen will pause then go back to the provider list page, I have to click on it again, start the film again and fast forward to where it stopped. This could happen 8 – 10 times, very frustrating! Any advice?

    • I can’t speak for Covenant specifically, but this could be due to a slow internet connection. Can you confirm that you’re getting at least 3Mbps? Ian

  • I’m really struggling with Kodi at the moment. On some apps I’m getting no streams at all, others I’m getting steams but they are the wrong episodes. I have a VPN, all connected fine. Tried URL resolver update, tried different VPN server, tried clearing cache and providers, tried, restarting Kodi, doing a hard boot and made sure my web safe filter was turned off. No luck. Any ideas on how to fix?

    • Hi Kashif,

      Sometimes the no streams issue is due to addons being taken offline, but the wrong episodes problem sounds like an issue with your scraper. Can you try changing to a different one and see if that fixes the issue? Thanks, Ian

      • Hi Ian,
        Thank you for responding. I don’t know how to change the scraper. However I have managed to resolve the problem by connecting to a VPN server that I had previously never used before and replacing the use of Exodus (Which is still causing issues) with Genesis Reborn and Covenant.

        All working fine now.

        Best regards

  • Hello Ian,
       Thank you for responding. I did not make any spelling mistakes with the urls I tried and none were zip files. Apparently the problem was the links were/are not working despite having the build updated almost every month and the last update for Kodi No Limits was added only a few days ago on April 13.
    Your words did get me thinking though! So I tried adding a build that was put up today on youtube and that one did install and is working just fine. Maybe the times I also tried the other builds, the url servers were so overwhelmed they crashed, were just down for some other reason or were removed – my bad timing and luck. Whatever the case, I know it is not a Kodi or ISP issue causing the problem! Thank you so very very much again for your time and assistance!!!!!

    Franklin Stromson

  • Hello Ian,
    When I try installing any build on Kodi 17.6, I always get: “Unable to connect, Couldn’t retrieve directory information. This could be due to the network not being connected. Would you like to add it anyway?” This happens on a Huawei Mate 9, a Samsung Galaxy S7 Edge and on a Samsung Tab A, all with the latest updates. It was happening even before the updates. My ISP is Spectrum (Time Warner Cable), but I have tried this when using Optimum. The last time it worked was more then a year ago.
    I know I am connected to a network since all apps that need a network work. I have tried with an without using a VPN, specifically X-VPN. I have tried using SPMC, but I have the same problem. I can however install individual repos that work fine, but never a build. Builds are just easier for my family to find what is wanted to watch or listen to. Yes I have Install from Unknown Sources turned on.
    My favorite build was the Kodi No Limits Magic build, which I lost when I tried updating. I have also tried these builds: Warlock, Titanium, Colussus, Durex and even tried adding the Ares Wizard, all gave the same message. I have uninstalled and reinstalled KODI and SPMC, but no luck.
    Should I just give up on complete builds and just stick to many repos? Any thoughts, ideas or suggestions would be greatly appreciated. Thanks for your time and assistance.

    • Hi Franklin, it’s good that you were so thorough with your testing! The good news is that I can tell you why you’re getting this error, at least for some of those builds: they’ve been taken offline. Colossus and the Ares Wizard are no longer available. I’m unsure about the others, but since the problem affects every build, it’s more likely an issue with the addresses you’re entering. Do they end in “.zip?”. Can you reach them from a browser?

      Thanks,
      Ian

  • I have a problem where once I select a title, it starts and then stops searching for streams. It will just freeze. I tried all the steps above, but it still freezes.

  • Hello, just got a fire stick with Kodi.. it seems that movies will play during the day but cant seem to get any to load in the evening.. at a loss???

    • I had problems like this when I first got my fire tv. I installed and installed many different builds, trying to see which one worked best. I now have the Fire TV Guru build and its amazing. Movies load quick, minimal buffering during the first 30 seconds of a movie then crystal clear for the duration. Loven the Fire TV Guru build. Perfect for firestick and fire tv.

    • Hi,

      This could be due to more people trying to access the same content in the evening. You might see slightly longer loading times, but you should still be able to watch. We’d recommend trying out different addons and sources to see if this fixes the problem.

  • Hi i just got a new box t95z put a build on it when i shut it down leave for a few hours start it up when the build loads up the add ons wont load just says error then i have to reboot the box and its fine cant work it out never use to do it on my old box can u help plz

      • Okay, can you make sure that 1 – you’re actually connected to the internet the first time and 2 – your addons haven’t been taken offline?

        • Ive check the internet is connected when i look on my kodi on my system info says the the link and the internet says not connected so when i reboot it then it says its connected to the internet just cant work it out very strange

      • Look at my error log says error get directory zip//special%3a%2f%fuserdata%2f_sf_temp.zip/that what it says dont what means

  • So i installed neptunerising on my pc and everytime i load something to watch all i get is a bunch of flashing and colors no videos. I have tried a few tgings and no luck i put the video on 720 p and still the same and its not zoomed eithee. I have reinstalled kodi and still nothing new

  • Hiya Ian,

    I’m using the Kodi app on my android tablet, and have cleared cache and turned off the hardware acceleration but I’m still having an odd issue. I can search the show I want, and get up to the point where each ep ofa season is displayed, but clicking on the eps gets no response other than the link being highlighted.
    No ‘thinking’, and no moving forward to streams.

    Any idea what to do here? I have a lot of trouble installing addons – they just dont download for the most part – so I’d like to avoid reinstallation if possible.

    Thanks tons

    • Hey Sarah, that’s really strange. Is there a particular addon this happens with, or does it affect all of them? I ask because this can sometimes happen when an addon is outdated or taken offline. Thanks, Ian

      • Hi again.

        I only use Inclusion atm, was using Covenant but it stopped working. I tried downloading maybe 10 different recommended replacements for Covenant and Inclusion was the only one that worked. That was only last week.

        Not sure if this info helps as well but i do use a VPN

        • Hey Sarah,

          As you’ve noticed, Covenant forks tend to get taken down pretty quickly. The VPN shouldn’t make a difference but let’s try something:

          Can you install TUBI TV using this walkthough: https://www.comparitech.com/kodi/tubi-tv-kodi/

          Now disconnect from your VPN and see if you can stream anything. If so, Inclusion is likely the problem. As far as recommended addons go, that really depends on what you like to watch.
          iPlayer WWW is good for British TV, Viewster and Crackle are good for movies, Crunchyroll is good for anime, and so on. Why not take a look in the official Kodi repo and see if there’s anything that catches your eye?

          Thanks,
          Ian

  • Updated kodi,I have frozen picture and have sound.Sometimes I have both,but the voice does not match the mouth movements.

    • Hi Joan, is this when using addons or playing files from your computer? If it’s with addons, it could be that your internet connection can’t keep up. Try lowering the video quality and see if that helps. Thanks,
      Ian

  • Hi Ian, Kodi 17. 6 restarts when I play some videos. I’ve downloaded a complete season of a tv show and some of those files (2 of 10) cause the crash of Kodi. however, those are playing fine on my PC using VLC.
    I have the last version of Libreelec with VPN running without other problems. Tried your suggestion to taking off Hardware Acceleration, no luck.
    Your comments are appreciated.

    • This my dedicated HTPC built by myself with K2A88Xn Gygabite mobo, 4GB of ram, 64Bits, SSD (running Libreelec 8.2.4), 1T external USB HDD. CPU: AMD A6-6400K APU with Radeon HD Graphics.
      The PC where I download files is windows 10 based. I transferred files between those computers using Filezilla 3.32.0
      1. I’ve transferred back the two files causing crashes to Kodi and they play OK on windows.
      2. Downloaded another complete season of a different TV show,
      also mkv files, they don’t be scrapped, but some play ok and others restart Kodi. On windows, all play correctly.
      As per your suggestion, I’ve deleted one of the conflicting files, made a fresh copy, nothing changed.
      3. Fixed Universal Scrappers and URL Resolver that I noticed were failing. Reboot but same results, same crashes.
      All my add-ons are working OK the problem occurs with downloaded files only. This system was running great for more than a year always up to date.

        • Happy to post that most of the problem was corrected after changing TVDB scraper to XEN, now the second TV show mentioned is playing fine.
          The first one (2 of 10) still causes to reboot.
          The Trakt warning was corrected and, as you mentioned, VPN didn’t’ make any change.

          • Hi Fredo, if a scraper can’t find any information, your only other options are to try a different one or scan to the library. You should only have to do this once, though.

            Thanks,
            Ian

          • Thanks, I’ve found a file that caused a reboot can play now only if I chose “Scan to the library” first (scraper can’t find any info).
            Kind of annoying, but hope you can suggest something to fix the problem.

        • Hi again,

          For the most part, everything seems to be running fine. However, there are a couple of issues that could be responsible for the crashes. Firstly, the TVDB scraper seems to be timing out so you might want to try using a different one. Secondly, Trakt throws up a warning at the end of the log – can you try changing its settings so it doesn’t apply to local files? Thirdly (and this shouldn’t have any impact, but you never know) can you try playing the files without connecting to the VPN?

          Thanks,
          Ian

      • Fredo, can you turn on debug mode, then try playing the files again? If we take a look at your log files, we might be able to see what’s causing the crash. Ian

    • Hi Fredo, can I ask what hardware you’re running LibreELEC on? It might be that the file format is incompatible, although it’s strange the issue only happens with two of the ten files.

      Could be that these two files have been corrupted in some way. Try deleting them and copying them over from your PC again to see if that’s the issue.

      This is a really interesting problem, so feel free to reply and we’ll try to help you out further.

  • Kodi 17.6 just won’t open anymore. Have cleared cache, have turned on and off and have rebooted my android box. Not liking this product so far as I’ve only gotten it in January and it’s had major issues since i got it. Any ideas? When I open it, I get a black screen

    • Hi Kay, usually this can be resolved by clearing the cache, so the fact that this hasn’t worked hints at a larger problem. If you were using a PC, we’d recommend deleting your addons27.db file, however this is a bit of a pain on Android devices. Unless you’re comfortable using ES File Explorer, it’s probably easiest just to try reinstalling Kodi.

      Hope this helps,
      Ian

  • Hello and good evening Ian
    I have been having problem’s downloading Kodi
    I download and get to addon browser page, i can install from zip file.
    But can’t install from repository and that is because it is not showing.
    This page only shows:- My add ons
    Install from zip file
    Search
    I have purchased a box but that is too slow and only play’s what it want’s.
    Any ideas how to solve this issue. I hope you can help.

    • Hi David, that’s certainly a strange issue. I’ve done some research and it seems like this issue is usually fixed by reinstalling Kodi. Hope this helps, Ian

        • Going out on a limb here, but try deleting your Addons27.db file. This can be found at:
          C:\Users\[YOUR USERNAME]\AppData\Roaming\kodi\userdata\Database on Windows
          or
          /Users/[YOUR USERNAME]/Library/Application Support/Kodi/userdata/ on MacOS

  • I have a Kodi box and it just sits at ANDROID and never goes into the screen where you see the menu?

    • Hi Carolyn, does your Kodi box have a reset button at the back or underside of the unit? If so, try holding this down for a few seconds and trying to boot it again. If this doesn’t work, I’d be happy to try and help you resolve this further.

  • Hey. I have kodi 17.6 on my TX92 android box. i have also have real debrid(amazing); however the problem i am having is when i go into an addon say “neptune rising” or “Placenta” it takes a very long time(4-5min) to load pages such as “most popular”. after waiting and i finally pick a movie/tv show it will say “preparing sources” and again this screen will stay for 4-5min. once i finally get to the sources everything is good and i can watch 1080p movies no problem. Any ideas of what this issue may be?
    Thanks David

    • Hi David, while we can’t troubleshoot third-party addons, this sounds like an issue with your network or Kodi installation. Sometimes restarting your router is enough to fix this problem, but custom builds can also slow things down considerably. Do the movies play alright or is there lag/buffering?

  • On my kodi I usually use Covenant and Elysium to watch movies. The past week only one provider has been showing up which is series69. How can I fix this so more providers such as primewire, Watchseries, Hulu123. Ect. Come through again???

    • Hey Heather, unfortunately we can’t give advice on fixing third-party addons. If the problem persists across addons though, you can rule out one addon being the problem.

  • hi how I recently had a storm come through which made my power flick on and off so I unplugged my cable box until the storm is over now when I click on Kodi it says kodi’s not running do I want to wait or close it that’s where I’m stuck at now is there an easy fix for this

    • Hi Rob, often with problems like these, the quickest way to get back to normal is a reinstallation. If you’re using a mobile device, it migth be worth clearing the cached and saved data first, though, just in case.

  • Hi Ian,
    Everything was working fine. I downloaded repository.xvbmc all continued to work without issues and then started getting message to pair to providers or no providers..Then I thought I would attach an external hard drive..really not sure why..but end of day, when I want to watch any TV shows it shows a File folder image and nothing else when using Covenant or exodus..

    • Hi Margo. It’s unlikely that your external hard drive caused the problem. When Kodi shows a file folder image, it means that either there are no results or you couldn’t connect properly.
      Covenant has actually been offline for a while now, so that’s likely the issue here. Unfortunately we can’t really help troubleshoot Exodus as it’s a third-party addon. I would suggest trying official addons – if these still work as normal, you have a problem with Exodus specifically.

      Hope this helps,
      Ian

  • Kodi opens and just after it opens the screen goes black, I have put the fire stick on a different TV and Kodi works fine, I have 2 fire sticks and Kodi doesn’t work on either stick on my 85″ TV but they both work fine on my other tv, I would not like to have to buy a new tv

  • Hello! When I open my Kodi it automatically clicks up then when I bring it select bar down then it shots right back to the top. So I can’t click anything because it’s always trying to go to the top. I reinstalled it twice and deleted the profile on Kodi and still does the same thing. Any suggestions

    • Hi Stephen, this is a tricky one. Firstly, what hardware are you running Kodi on? Does this problem occur with any other apps or is it just Kodi? Have you installed any custom skins or builds?

  • Hello. I’ve been having trouble with Kodi. It’s not most shows but there are a handful of my favorite shows that when the stream comes up, it plays for a minute, then the screen goes black and goes back to the home screen. This Kodi is on Amazon Firestick. Do you know how I can fix this?
    Thank you.

    • Hi Michelle, usually we’d say this sounds like a problem with your internet connection dropping but as it only affects a few shows, it’s more likely the source of the stream is unreliable. If the show is available on an official addon, it should work as normal.

  • Hey So every time I go to click something To open mostly covenant.. it always says loading directory.. and never does. Idk what to do to fix this please help

    • Hi Riley, Covenant was taken offline a while back along with the rest of the addons in the Colossal repo. That’s why no content is loading. This instability is part of why we recommend using official addons over third-party ones.

    • CBS appears to be working as normal for us. This could be caused by many factors, so it’s a difficult one to debug. First, make sure the addon is up to date.

      Next, try restarting Kodi and launching CBS again.

      Are you outside of the US? If so, you’ll need to connect your VPN to an American server as CBS region-locks their content.

  • When I cutt Kodi on I go to network and put on like cbs then click it there is no play list that comes up we have been watching videos fine but not today what do I do

  • I have A TLBB v2 with kodi 15.2 works great with openelec 6.03 i try everything to install openvpn with nordvpn and it will not work can you help me please.

    greatings wim

  • I am running 17.6 on firestick 2nd
    Gen I have vpn using magic lite cleared cache corrected the buffering (didn’t help) it constantly crashes and at times it completly crashes back to program state. I have no clue?

  • Please help me before my husband strangles me… I have kodi & it has been not working at all so I looked up online for some answers on how to get it to work & I watched a video on how to download neptune rising to kodi and I thought i was doing it right but boy was I wrong. I totally screwed it up there is a ton of stuff running in the top left corner and it won’t stop & I tried unplugging it, shutting it down for over hour and nothing, it always returns right back to the same screen just running whatever the heck it is. Anyone out there that can save me

    • Hi, it’s difficult to say what the source of the problem is without further info but this definitely isn’t a common issue. As such, the easiest way to get Kodi working is to reinstall it completely.

  • mate all respect but I have one for u
    kodi installs
    all addons install
    but I have tried exodus, Poseidon, covenant, the list is as long as your arm
    I have reinstalled kodi
    formatted windows
    changed dns server to google
    but my pc and 3 media boxes all do the same thing
    everything works fine until you choose a genre
    eg action or anything
    search if you want all I get is the waiting to load symbol
    wait ten minutes still circling
    wait an hour still nothing
    and every article on google just talks of buffering and slow to load
    how about no loading at all
    but everything else, not a prob ,works like a charm
    but try to load something and it is completely useless
    it was fine it went pair shape before I started changing things so it is not that
    I am afraid kodi and I just cant see eye to eye
    now I am at a lose i tried to download a build and the download was like dial up speed so i reset my network tried the download and away it went proper download speeds
    i though now it will work but no still wont do a thing
    i got nothing left
    no more ideas i don’t have a vpn but i never did and other people using my isp are not having this problem plus as i said earlier i have changed my dns still nothing will load
    i am lost i should have stayed with Jarvis as i realise it is not realavent but kodi 17.6 has given me nothing but trouble.
    cheers for letting me unload but i has been so frustrating
    barry

    • Hi Barry, while we can’t comment on third-party addons, it sounds like your firewall might be blocking Kodi. Have you tried setting up an exception?

  • My laptop recently had an overnight Windows 10 update. I now cannot play a movie/tv show in Kodi. I click on the movie/tv show and it tries to open but nothing happens. Did the update ‘tweak’ something in Kodi. I have Kodi 17.6, with Real-Debrid, using a VPN and build No Limits Magic v9.0.

    Your comments are appreciated.

    • We can’t say for sure but it sounds as though your Windows Firewall is blocking Kodi. Try setting up an exception and see if that resolves the issue. If not, you might want to consider reinstalling Kodi to see if your OS upgrade messed something up.

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