Proton VPN not working with Amazon Prime Video? Here’s what to do

Amazon Prime Video is available to stream in most countries. If you travel abroad, you’ll likely still be able to access it. Without a VPN, you’ll be redirected to the version for your current location. The trouble is that, due to licensing agreements, content can vary from country to country. Traveling overseas for a vacation may mean you can’t stream your favorite Prime Video titles.

When you attempt to access your home country’s version of Prime Video, you’ll be redirected to your current country’s version instead. Using a VPN can help you get around this, but when things aren’t working as they should, you may come across error messages such as “This video isn’t available due to geographical licensing restrictions.”

In this post, we’ll cover some common reasons why VPNs like Proton VPN may not work with Amazon Prime Video. We’ll then take you step-by-step through what you need to do to fix the issue so you can stream your favorite Amazon Prime Video movies and TV shows no matter where you are in the world.

Why isn’t Proton VPN working with Amazon Prime Video?

Most of the issues accessing Amazon Prime Video with Proton VPN – or indeed any of even the best VPNs – stem from the fact that Prime Video is attempting to adhere to copyright as well as existing licensing agreements.

Simply put, Amazon doesn’t hold exclusive global rights to all the content it carries. To prevent access, it will only allow IP addresses from specific locations. For example, a US IP address is required to access the US version of Amazon Prime Video without restriction.

You can get a US IP address through ProtonVPN, but you might still encounter issues.

Here’s why Proton VPN isn’t working with Prime Video:

• Amazon Prime Video remembers your old IP address due to a cookie in your browser and this doesn’t match the version of Prime Video you’re trying to access.
• Your assigned Proton VPN IP address has already been blacklisted by Prime Video, preventing it from unblocking Prime Video as it should.
• Proton VPN isn’t connected or you’re connected to a server in the wrong location and thus you’re not spoofing your location.
• Your phone’s GPS is revealing your actual location and this is overriding the IP address and location being provided by Proton VPN.
• You’re using Proton VPN Free which is far from ideal for unblocking because it doesn’t let you choose a location.

You may already suspect which of the above is causing Proton VPN to not work with Prime Video but if not, don’t worry. We’ll next guide you through what you need to do to find the appropriate fix.

How to fix Proton VPN not working with Amazon Prime Video

The good news is that all of the above causes of Proton VPN not working with Prime Video are easily fixed. Proton VPN is one of the best VPNs you can use with the popular streaming service, particularly if you’re looking for the highest level of privacy. It’s also easy to use with excellent, newly-updated apps and live chat and email support.

Here’s how to fix Proton VPN not working with Prime Video+:

1. One of the first things you should do is make sure you’re using the most up-to-date version of Proton VPN. You can use the automatic update feature in the app’s settings on desktop, or the app store on mobile devices.
2. Next, clear your browser’s cache and cookies to make sure Amazon Prime Video isn’t remembering your previous IP address and location.
3. You may need to try more than one server to find an IP address that works with Prime Video. Just remember to clear your cookies between each new access attempt.
4. Switch to desktop if you’re having trouble on mobile due to mobile apps using not only IP-based checks, but GPS to determine your location.
5. If all of the above fails, don’t give up. It’s absolutely worth contacting Proton VPN’s customer support, who can help you troubleshoot the issue further.

Even if after all this you still can’t get Proton VPN working with Amazon Prime Video, there’s still a solution. Further below, we provide a quick rundown of the best VPNs for Prime Video so you can find a suitable alternative.

How to access Amazon Prime Video TV+ with Proton VPN

Sometimes it’s just a case of knowing how to use Proton VPN to access Prime Video. If this is your first time using a VPN, you might be unsure on how to go about this. Fortunately, the setup process couldn’t be more straightforward.

Here’s how to use Proton VPN to access Prime Video from anywhere:

1. Sign in to Proton VPN or sign up if you don’t already have an account. Proton VPN offers two paid subscription tiers. Although a free tier is available, it isn’t suitable for unblocking and streaming Prime Video.
2. Download the Proton VPN app that’s compatible with your streaming device before following the simple on-screen installation instructions.
3. Log in to Proton VPN’s app and connect to a server in the country of the Amazon Prime Video library that you’re trying to access.
4. You should now be able to go to Amazon Prime Video and start streaming your preferred content. If it all works as it should, there should be no redirections or streaming errors.
5. Having trouble? Clearing your cookies helps Prime Video forget your previous IP address and location. Sometimes you need to try a few servers to find an IP address that works. If you still need help, know that Proton VPN has live chat and email support.

Which are the best VPNs for streaming Amazon Prime Video?

Even the best VPNs for streaming Prime Video can experience occasional difficulties accessing the streaming service. If you’re not having luck with Proton VPN, you might want to give one of the alternatives below a try.

Here are the best VPNs for watching Prime Video:

1. NordVPN: Our top choice for streaming Amazon Prime Video. Servers in 165 locations for accessing any version of Prime Video. Fast and also works with Netflix and Disney+.
2. Surfshark: Best value VPN for Prime Video. High-speed with an unlimited simultaneous connection allowance. Servers in 100 countries and packed with extras making it excellent value.
3. Total VPN: Respectable streaming speeds and able to access Prime Video, Netflix, BBC iPlayer, and more. Very easy to use for beginners and with 24/7 live chat support.
4. ExpressVPN: Strong all-rounder for streaming Amazon Prime Video. Servers in 105 countries and is very easy to use. Excellent 24/7 support and has a password manager.
5. IPVanish: Growing network of over 3,000 servers, making it easy to access Prime Video. Now offers Double VPN servers, cloud storage, and a secure browser feature.
6. CyberGhost: Fastest VPN we’ve tested. Lag-free streaming of Prime Video, Netflix, and more. Features streaming-optimized servers and has one of the largest server networks.
7. PureVPN: Plenty of US servers, as well as servers worldwide. Works well with Prime Video, Netflix, and HBO Max. Good number of privacy features for the price.

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